Texas Roadhouse

We go to T. R. Often. We ordered 6 meals to go, not one of us got a meal you could say was good. The chicken fried sirloin was tough and the breading wasn't as good as in the past. It didn't even look the same. The pulled pork was dry with only a few pieces that had bar B-Q sauce on it. We usually love their salads but this time, they had mostly yellow lettuce and not pleasing at all. I didn't even eat mine. The Mac/Cheese was very dry and looked like it was straight out of the box of Kraft. After T. R. Being one of our favorite places to go, I doubt if we will return.

The service was horrible the waiter was very inexperienced for example I ask how much was extra shrimp she said 2.99 get the receipt it's 6.99 I wanted a 20 oz steak they where out If them so I had to get a 22 oz she said it was 21.00 a 1.50 a oz this size is not on the menu it was 30.00 on the recipe, we was waiting on our appetizer after about 45 mins no food I ask where it was her response was." I don't know what's going on with your order they have it " I'm waiting patiently food comes out wrong order! So second time she bring a rack of ribs out I'm waiting on a rib eye by this point I'm livid that the entree comes out with the food wrong order not once but twice! Food cane out cold, I ask for a manager after waiting 30 more mins I get a very rude lady I ask who she was she stated a " key holder " never heard if this told her what was going on she says I'll go remake it ask what we had. By this time I ask for it to go I'm furious while waiting I here her tell a co worker there lucky I'm bagging all this food up to go! I leaned over told her excuse me you don't gotta bag anything up because I came to dine in! In fact I want nothing I walked out! Horrible service food came out cold! Terrible experience for my friend as well whom was from out of town we was on a dinner date

Do not go to the Texas Roadhouse in Roanoke. The service is beyond terrible. They sat 6 people at our table and gave us 4 pieces of bread. We had a glass of tea that had trash floating in it. Then we had nothing to drink while eating our salads. I had to yell at someone to make them stop putting out new food on a table that had not been cleared. They were feeding humans not sloping hogs clean the dirty dishes from the table PLEASE. No bread with the meal. The baked potatoes were not even warm enough to melt the cheese on them. Then as I am leaving the manager thinks the solution is a coupon for a free appetizer. Idiot I don't spend good money for a bad experience twice. I will never eat there again. Yes that is my food in a to go box because by the time it arrived I was too disgusted to eat. Notice the cheese didn't even melt in a closed box. Who wants a warm baked potato?

My family and i hardly come here, but we came in today and our waiter tammy wasn't all there, my mom had to ask her to remove some of our dirty dishes in order to eat out dinner, my father had a sirloin and it wasn't cooked the way he wanted, my brother had ordered a sirloin and a side of macaroni, but instead our waiter brought none of his sides and when we thought he ordered veggies, she brought us some but still charged us for something we didn't get, which was the macaroni. She also messed up our ticket by giving us a ticket that didn't apparently have all the things we ordered and then came back with another ticket with a bigger price... my family and i will never come back.

I gave the waitress $40.00 to pay for the meal which was $30.75. Yes, I wanted my change returned. She only returned $9.00 instead of $9.25 then walked away. I know it's only a quarter, but it's the principal of it. She walked away after dropping off the change and didn't return. Teach them how to count back money, or to read the slip which clearly said $9.25. I was tempted to let her keep the quarter as her tip! But, she did get a smaller tip than I normally leave because of this.

We ordered two meals to pick up at Texas Roadhouse, because it has been one of our favorites. We were shocked to see so many people waiting to eat in and not wearing masks. Some of the staff, including a cook, were not wearing masks, or were wearing them below their nose.
The order wasn't correct. We did not receive one of our sides, and the vegetables were almost raw. The Country fried stead was nearly inedible. More than half of it was gristly and had to be spit out.
We were so disappointed in the food quality, the safety precautions, and even the cleanliness of the restaurant, that it will be a long time, if ever, before we return.

Even though restaurants are semi open for business patrons should not be whooping and hollering at their top of their lungs with no mask insight! What about the patrons that want to be safe? What about children? The workers for that matter! Very selfish of people to act in that manner and can't believe Texas Roadhouse doesn't tell them to stop. Their spit flying all over the place when they're screaming like that over some kind of sports game or something. Ridiculous I will not go back.

I called and placed a order at this place I could not understand what the guy was telling me were to pick up my food my family spends about 600 a month with restaurant and the gentleman hung the phone up in my face I would be careful cause the manager did not even tell me he was sorry my number is *******905

Don't assume the customer is not paying attention when you asked to see the coupon and we open our phone to show you... don't talk $#*! like we can't hear you cause we can... when we ask you to wait a minute after hurlings the food in our car don't run off cause we had a problem with the bill. We had questions and you made it look like And inconvenience to you They want us to support our local restaurants then maybe they should Have a little bit more patience for the customers. This is all new to everybody

I had the worst experience ever at Texas Roadhouse in Madison Heights. First of all, they lost my call in order according to the server. I waited for 40 minutes to get my order curbside. He kept telling me they were looking for my order and they couldn't find it. In the meantime about 15 to twenty people were getting their orders and leaving. Some even pulled right up and left within minutes. I kept my cool because I know this volume of curbside orders may be different for them in light of social distancing protocols put in place because of Covid 19. I finally got my food only to see that the salmon was completely burnt and dry. The bottom was crispy like brown crispy it was so burnt. So I call the restaurant to complain that my sal.on was burnt even after I waited way too long to get my order. The girl told me to bring it back. I said I am too far away to come back now. She says you can bring it within the next day or so. That is ridiculous. Would I actually go through the trouble to call back and complain if it wasn't burnt and if I didnt have to wait forever. Anyway, that's it for me. I'm done with that texas roadhouse and they should be ashamed of themselves for the service, or lack of service I received. Then to tell me to bring it back like I'm lying, check with the cook, he knows exactly what I'm talking about.

After a hard day a work, place my order and drive across town to get it. I get home and my order for my kids not there.
I was so upset (furious). I called and then drove back across town.
I get their and parked a n. V d Jump out of my car.
Then the manager tells me to get BBC back into my car. They had my order outside. Cold
Another Lady was yelling stuff at me. So I shouted some things back and the manager telling to leave.
Probably not welcome back.
I have spent so much money there the past 5 years