Texas Roadhouse

We have been to this Texas Roadhouse many times, its convenient to our home. The past 2 times it has been a disappointing experience. Not sure what is going on in the kitchen, but the meat was underdone, the chicken overcooked and under dressed. The fries were under cooked, limp and soggy. For the second time we went home hungry. We did ask to speak with the woman running around doing "quality control" to make her aware of the problems and she basically said that they will do better next time. The restaurant was busy and clearly not equipped for the volume. Pretty sure there wont be a next time. Thanks anyway.

My wife and I had dinner at TR last night. The only good experience was that the waitress was nice and courteous The food was terrible. My wife had a combination of ribs and steak. The steak was ultra fatty and the ribs were over done. She sent the steak back and the second one had no flavor. It tasted like it just came off the cow. My ribs were over done and the flavor was just so so. After this experience we will never go back to this restaurant. You have lost us for good

We normally go on Sundays to eat at Texas Roadhouse. I made sure to get there early to be able to get a table. We waited outside as being the first to get in. The door opened lady asked how many I said 7 she said you'll have to wait outside til your table is ready. I said what do you mean we are here alot of Sundays this has never happened. She said well we have to make sure your rolls, silverware etc is already at the table. So she let all the other people in that were behind us. Texas Roadhouse is very busy they should already have tables ready and setup there's always big parties of people when we go. So lady left us standing outside. After several minutes we walked inside and I'm assuming this one lady was a manager she had a button up shirt on. We explained to her that we normally are seated right away. She is not a people person at all and no customer service friendliness at all. I would much rather give my money to Chili's or Ruby Tuesday atleast they would appreciate our business. Sometimes these folks need to realize without us they wouldn't have a job. I been in retail and management my whole life and I value my customers and love seeing repeated ones. So anyways after we were seated I looked at the plates to give my kids all a roll and butter on their plates well the plates were dirty. Some had dried food on them and some looked greasy where you could tell they hadn't been washed properly.

El restaurante Texas Roadhouse es muy bueno. Los cameros son trabajadores y simpáticos. Siempre pido la ensalada. El plato principal es bistec. A veces la comida es muy caro. Me gusta cuando bailan.

Roadhouse use to be enjoyable fast service fast food good atmosphere. Now its like round em up and wait. We came in got on the list waited till some people left to sit down finally got to sit down only to be told we need to go back out in the rain to our car to wait a half hour. So we did. Then came in could not get close enough to the check in to let them know we were there. Once we did.we sat down nobody came over untill the manager came to help us the after the waitress showed up we filled her in on what the manager had already done.we got our salads pretty quick since manager put in that request. Then we waited over a half hour untill we finally ask someone to find our waitress. I watched that waitress talk to our waitress as she did some more stuff on computer went to another table that just sit down brought them water. Then litteraly ran to the kitchen came out with our food. Ask us to cut into it. The food all of it was cold as we expected it to be after that long. So we thought well just take it home and warm it up then. Manager came over we told him just want to take it home.he took the food then another 15 min went by. So ended up asking cashier how much two salads are she handed me a little baby menu and said it should be in there. Wow this place has changed wont eat there again.the waitress did say she would talk to manager before we got our bill. But by this time was tired of waiting and left $10 at register for our 2 salads

I have a family of 7. The Seaford DE Texas Roadhouse will not seat us unless we don't bring a kid. They said they can't give me two tables and they refuse service to customers with more than 6 in their party. I feel this is rude to bigger families. They were not even very busy this evening, so I'm sure there were two table close to each other.

We got to Warsaw Texas Roadhouse and we go in they say 1.5 hour wait... they said they would text us when our table was ready... here we were 2 hours later and that still hadn't text us so my dad goes in and asks about our table... he came back to the car pissed because they literally forgot about us... so anyway my dad said they are cleaning a table for us right now and they would text us when they are ready... 30 minutes later they hadn't text us so we walk in and demand for a table... so they take us there and we were finally at a god dang table after a 2.5 hour wait that was only supposed to be 1.5 so at this point we were pissed... so we order our food and they then bring my mom her salad and there was a god damn hair in it so the waiter who was the only nice person there took it and apologized like ten times for it and brings her a new one (thank you to our waiter who was super sweet) so then they bring the actual food and my mom had ordered steak that had no pink and you want to know what they cooked for her it was pink ok but that's not all let me tell you that I ordered a hamburger not pink it came pink so ya I pretty pissed off and that is the last time we visit the Warsaw Texas Roadhouse I will however still visit Fort Wayne's

My family went to eat at the Texas Roadhouse in Rome, Ga. Last Saturday, 2/2O. I called ahead to put our name in at 4:00 for a 5:00 pm time! However, we did not get in to eat until 6:30! Then, our steaks were all burned and most were very grizzled throughout! The manager was no help. Just a kid! Not go back for a long time if ever!

Waite Park, Minnsota. Bad customer service. Missing orders. Asked for a manger on particuar order for *******; you can tell he was a fake manager who comes to phone and promise free order of rolls to make up for their mishap. That is is like the 4th time they mess up and I am ordering from them since the panademic started. Took my email and supposedly send me a dozen rolls for free. I could tell that guy wasnt genuine. And I am still waiting to see that coupon in my email.

Reached out to corporate and they addressed my concerns regarding the South Jordan, UT location. The corporate office was responsive and are actively working with the South Jordan location to improve their customer service. Managers set the tone for the business and if you have a poor manager employees tend to follow suit. I am looking forward to seeing the improvement of this location.

Had reservations for 7pm. When we got there they said we would have to wait 45 mins. Had a 2 yr old with us. Why make reservations if you have to wait 45 mins. We let and they lost at least a 200 dollar order

We tried to call the restaurant and we waited from 3:41-4:12 before hanging up. We had no answer and drove to the restaurant and said about 50-1hour wait.

We waited about 40 minutes, but worth the wait. Our waiter Chris Morris was very nice, new his cuts of meat. Was very attentive to his customers needs. It was good to have someone who liked their job and seemed to enjoy what they were doing.