Texas Roadhouse

We ordered cheeseburgers with a side cup of chili. This was after waiting 45 minutes for a table. The chili was VERY spicy and lukewarm at best. I ordered our burgers medium rare and they came out medium raw. The server offered to recook them but after being there 90 minutes I didn't wait. They were very busy and short on trained help. Somewhat typical in today's restaurant business.

I ordered dinner for my family that was Ok but not great. I ordered lil'dillo steak bites from the kids menu for my son. It was the worst kids menu. The little pieces of meat looks like the left overs from burned steaks the meat was dry and I think chew a cardboard is easier than those pieces of meat. What they offer meat bites I they are going to serve that quality?

Just an FYI

After hiking 10 miles today we decided to get curbside to go at the new Texas Roadhouse. We ordered 3 steak dinners with baked potatoes and green beans. Starving and exhausted we got home to find the steaks were not cooked or unpackaged but the rest of the food was cooked. When we called to ask why we had raw steaks we were informed we ordered the RTG steaks curbside. Umm yes, we wanted the ready to go curbside meals. Well it means Ready to grill. So you cook it yourself.
So tell me why would you go to a restaurant to buy raw food to cook at home? They have a place like that and it's called Publix. And why would they cook all the sides and not the steak? Guess it works if you have a pet tiger?

My co workers and I ordered Sat, 12/19/2020 a to to go order, (4) orders, nice orders. My coworker drove thru xmas traffic to pick up. When she returned. No silverware, no dressings for salads, no butter, no sour cream, food was cold. When i called she said they don't include silverware unless you ask for it. So she made a trip back, by then the food was very cold and still no butter. Food portions for the steak kabob were so small it was like a childs portion. And they said the meat wasn't very good either. So disappointing since I had recommended and I had good in side dining b4. I don't think i could ever convince my coworkers to ever order again. I don't think I will either. Last time wasn't so good either for takeout.

Because of our areas covid restrictions, I placed a to go order online from the Tonawanda NY location. When I opened up the order at home, all items were there; however, the cactus blossom appetizer was burnt on the top with undone batter on the bottom making it inedible. The chicken critters were way overcooked and dry. Rolls were over brown on top. We had ordered this same family pack before during the pandemic and it was delicious so I don't know what changed. Obviously no one was doing quality control to let this order be released as it was. Lesson learned: be sure to check your to go orders before leaving! Our meal was so disappointing that I don't think we'll be returning any time soon. There are a lot of other local businesses in our area that we can support and and get a quality edible meal.

My hubby & I visit this place about 3 times a week. We went in Saturday 12/5 the place was empty
around 3:00pm. We wanted the bar seating but got a bar top a really big table for like 5 or 6 it was just us 2. We normally sit with Ashley at the bar & Carina but the bar was full. We never asked for that big tabletop. After we had early dinner The manager came over after we stated we would be a while and did not want to be rushed still he had the Balls to say to us that we have been at the restaurant at the for over 2 hours and that we had to leave. We visit this place about 3 times a week here they know us already. My point is my $ not enough nor as good as anyone else's. There was no lines nor people waiting like other times which is why we took our time. I worked food & beverage at the Hilton NY for many years I get this is not the Hilton but we sat by the bar for this reason not to be rushed. To have a manager avd ask us to leave when we spend so much $ in this place is ridiculous. Lesson learned I guess we won't be visiting any longer. It's really a shame they should get to know the clientele that really use to give them good reviews. If looking to get kicked out after u swallow ur food go to Texas. Enjoy ur meal.

November 30 we stayed at a hotel in Hunt valley Md. We ordered pickup at texas road house like we usually do staying out of town. Picked up order went back to hotel. No plasticware, no butter or sour cream which was ordered and paid for. We called back to texas road house huntvalley and supposed facility manager Brittany said I am sorry, come back and we will provide those things as well as the butter you paid for. We said by the time we leave and come back, the food would be cold. So I complained to the www site of road house and heard nothing. My wife posted on huntvalley roadhouse facebook siyte and they removed the post and never answered the complaint. I posted on the facebook site for hunt valley and again it was removed to keep people from reading it. The food may be good, but when you have to eat with your fingers and do not get all you paid for, it is a problem which needs to be addressed. When you complain, complaints should be taken seriously and corrected not ignored. Not eating steak and baked potatoes again with my fingers or is my wife. Other business will address this problem.

I came into the restaurant hobbling as my legs were in TERRIBLE pain. (side effects of my chemo). The hostess would NOT let me sit on the bench to wait the 5 minutes she said it would take for the table to be ready. She made me leave the restaurant into the freezing cold to wait. As I was waiting for my husband to go get the car for me to wait in, the manager came up and told me I had to leave the restaurant. I will NOT be going back to Texas Roadhouse. The only reason I stayed is because we were being taken out by some friends.

The food is delectable. If it wasn't for that, we'd never go back. ******* Tomball Parkway, Tomball, TX - We did pickup on a Sunday night. We were on hold for 30 minutes trying to place the order. We were told it would take 30 minutes to get it which is expected. However, when we got to the restaurant pick up spaces, the number you call to leave a message to say we're here to pick it up, said the voicemail box was full. SO, I went inside to pick up the order and was told it wasn't ready yet and they didn't know when it would be! After a bit, someone else went back to check on the order and found it waiting to be delivered. When we got home, we saw the order was not complete, no rolls at all, and the loaded baked potato was only a plain baked potato, not even butter. Really?! Pickup is the new normal and we're disappointed Texas Roadhouse hasn't kept up with the times. They need more staff who are informed and able to deliver good customer service. It would be bad if this is the only time this has happened, but it's the second time in two months!

With Covid 19 going on we haven't gone out and celebrated anything. 41st Anniversary came around and husband wanted to do something special. Decided to order for pickup. Ordered drove 15 miles in town to pick up order, did not check bag drove back home 15 miles to find they did not put salad in. Called and told them, offered a coupon for a free appetizer, like you get about weekly in your emails to get you in. Didn't really get the impression they really cared about their mistake or was it mine for not checking the bag, or ever ordering there. Well later that night see on the news people were told if eating any food from Texas Road House to get a hepatitis A shot, dates were listed, last day was 2 days before I ordered, wouldn't you think they would tell people so they could decide if they want to take a chance. Mistakes happen, mine was to order at Texas Road House., support businesses, what about them treating their customers with respect.

I've never had a good experience or meal at Texas Roadhouse in Amarillo, Texas, but because my kids like this restaurant I thought I would give it another chance. Like expected they failed miserably. First they sat us, a family of four with two young kids, at the bar section. I thought the bar section was designated for adults. Second it took an hour to get our food. My steak came out rare when I ordered it medium well. You would think a steak restaurant would know the difference. I sent it back and requested it cooked like I ordered it. My family finished their meal and 30 minutes later I still had no steak. Third I ordered tea and received one glass during this entire ordeal. You would think the waitress would be on top of things being that things were not going well. I cancelled my steak order and requested the check. A manager brought me the check and a coupon for another day. I gave the coupon away to the first person I saw while leaving the restaurant. I will never return to this restaurant and I hope upper management read this review as I know this is a chain restaurant.

S Cano

Ever since the covid has been around your service has gone down hill this particularly being the one on I-240 service road in okc. The food quality & quantity has suffered & seriously an hour wait time is what we were told tonight to pick up an order. As a vet I have always loved & appreciated all you do, but I gotta say the service all around at this location is really disappointing anymore. Maybe it's just poor leadership that needs looking into.

Okey today around 3:30 pm
My family and I went to eat at this Texas road house restaurant in Baytown Texas, so we got our bread and drinks on a good time frame, then we ordered our food but our server never came by to ask if we want something ealse or drinks Refills witch we did need drinks and we when we saw her we ask her that we need drinks she left and never came back with our drinks plus she was kind or rude we finished our food and still no drinks very bad service with this server her name is Hannah and our table # was 526/1
She needs to be retrained on her job and if she is with bad attitude just stay home

My wife and I went to lunch there today, we ordered grilled chicken ceasar and grilled chicken salad. The chicken was so over cooked that it wouldn't even cut with the steak knife. We commented to the waitress about it, she looked at us and said sorry. She didn't even say anything when the chicken was piled up on the saucer. My wife made a comment, all she said was I'll go ahead and take your plates and be right back with your check. Not once did she offer us anything. We waited to see if a Manager would come by and see how our meal was. NOT never happened. Will definitely think before we come back. So disappointed.