TenorShareReviews 1,297

Não conseguia trasnferir do Motorola Edge Neo para iphone 14, graças a iCareFone Transfer, consegui fazer sem peder nenhum dado.

I purchased 4DDIG software for flash drive recovery however, it did not and onlu recovered broken images. I reached out to their customer support but, so far they are just giving me a hard. I requested for a refund but, they are asking me for the pictures which I recovered which I shared with them twice. So far they replied me twice and both of the times they are asking me for pictures which I shared already. I am not able to comprehend them. I feel cheated so far. The software didn't work for me and they aren't valuing their refund policy. Just wasting my time and energy so far. Please, avoid any of their software and service and save your money.

I purchased an order but took to long to use the paid for tools so i now am expected to buy AGAIN this said tool hoping it will even work... for this i give 1 star.

** BEWARE ** Tenorshare software is a SCAM. Their tech support with only go around in circles and their customer support will only stall until you give up and move on. ** SCAM ALERT ** Money back guarantee is useless. **SCAM ALERT".

Be aware.
Recently, I purchased a product from Tenorshare to repair my iPhone. I bought a license for my phone on their official website (www.tenorshare_net) and paid $30.69 for it.

After a month, I was unexpectedly charged again. The support team informed me that the license was auto-renewable. I explained that I am an ordinary user, not a phone repair shop, and that my understanding—as a non-native English speaker—was that the purchase was for "use for one month" rather than "monthly use." I appealed to their understanding and requested a refund for the second charge.

They justified their refusal by strictly adhering to their internal policies. However, I pointed out that Tenorshare itself had failed to follow its own regulations, specifically by not sending a pre-charge notification email to my inbox as stated on their official website. They claimed the email went to spam. I then requested a copy of this email, but instead, they sent me a copy of an email intended for another customer. In my spam folder, there was no such pre-charge notification.

Additionally, canceling the subscription is not as easy as making the purchase. You have to submit a request via a form and wait for them to process it "in good faith." Naturally, their lack of good faith calls into question the transparency and integrity of their support team. As a result, I had to cancel my bank card linked to this purchase.

In the end, I paid $30.69 + $30.69 + $32 in fees for canceling my bank card.

This company refuses to solve my issue unless I leave them a 5-star review. The software doesn't even work as promised! Instead of providing proper support, they blackmail you for positive feedback in exchange for a free license. Totally unprofessional and dishonest. Avoid them at all costs!

Tiffany Tenorshare
2025-01-27 18:26:03
Dear Customer,

Thank you very much for your positive response.

Rest assured that when you delete your complaint, we will definitely refund the full amount to you.

As many users will not modify the claim after receiving the refund, it caused us many problems, hope you can understand us.

Looking forward to your answer.

Sincerely,

Tiffany

Tenorshare Support Team

They say they offer a 30 day money back guarantee but they are refusing my refund. I tried to restore an iPhone stuck in recovery mode without success. The Apple Store eventually fixed it.

I purchased Tenorshare UltData with high expectations based on their advertised promises of data recovery for WhatsApp and Instagram. Unfortunately, the software proved to be completely ineffective.
Issues encountered:

Failed to recover any deleted WhatsApp messages

Found no deleted Instagram messages

Only showed photos already present on the phone, no deleted photos recovered

I contacted customer support, providing detailed information and logs, but they were unable to resolve the issue.

Despite their "30-day money-back guarantee" policy, when I requested a refund, it was denied.

Refund handling:
Initially offered a partial 30% refund
Proposed replacing the product with another, ignoring my request for a full refund

Refused to honor their money-back guarantee, even though the product didn't work as advertised

The lack of transparency and refusal to adhere to their own refund policies is unacceptable. I strongly advise against purchasing Tenorshare products, as their guarantees cannot be trusted."

I thought I was paying $35 to unlock my phone. Tenorshare snuck in a recurring charge, that is impossible to cancel: only way to cancel is to contact customer support. Only way to contact customer support is to fill out an online form. The form requires detailed information about the order - info that was never provided, or impossible to retrieve. So, impossible to contact customer support, impossible to cancel! Very clever scam

Absolutely shocking customer service.
I paid for their basic package for 5 devices in a month. Their registering code did not work at all. I had to send them many emails including logs so they finally admitted it's their fault and it should be sorted in future.
I requested a refund based on their "30 day money back guarantee" and response I got will be published here and on other reviews. Please read below:

Dear Customer,

Thank you for getting back and I am sorry we are not helped this time.

Addressing your case with our manager, we came up with a compromise: a partial refund up to 10% could be processed, and cancellation for the automatic renewal to spare you from rebilling. If this is agreeable, I can proceed immediately. And you still have the option of picking a new program on our website www.tenorshare.com as a replacement for free.

Which means you will have both the partial refund and a free software, you could also keep the current software. May I know if you could kindly accept my good will?

Please keep us in touch and let me know if you have any concerns.

Best Regards,

Tenorshare Support Team

Last week, I purchased a file recovery program from [Tenorshare], and it turned out to be completely useless. I was trying to recover a single Excel file but couldn't retrieve it. Even less important PDF files couldn't be recovered. I strongly advise against using their products. To make matters worse, their customer support refused to refund my money, claiming my case didn't align with their policy. In my opinion, they are a fraudulent company selling ineffective products and refusing refunds, even when their software fails to deliver as promised.

I have purchased the software to recover the deleted data from android device. It shows only photos that are on the device and some random images which never had in my phone.

After purchasing their 4DDIG partition manager product, I quickly realized that this company had no intention of providing a reliable program. The program failed to do what they advertised. The first three tasks failed. Tenorshare had stated that the program would convert an MBR to GPT with no data loss. I tried this conversion and ended up with a computer that could not boot. In the end, I had to format my hard disk and recover 1.82TB of data from my back up files. The recovery took me approximately 24 hrs. I will never consider anything produced by Tenorshare again.

I purchased a program from Tenorshare called 'iAnyGo" which (supposedly) allows you to change the GPS location on your iPhone. I recently purchased the latest version (as of 12/8/24), and it. Straight up does not work. I reached out to Tenorshare asking for help, and subsequently a refund. This is what happened:

- Emailed telling them I was having problems, asking for guidance

- They wrote back with "temporary suggestions to alleviate the resetting of the virtual location" (which is essentially admitting it doesn't work). I tried all of the things they suggested. None of it worked. I wrote back, told them that, and asked for a refund.

- They then asked me to send a "video of my setup". I refused, since I had done everything they asked, and had already admitted it was a problem on their end. Asked for a refund again (second time).

- They wrote back and asked if they could give me three months free as "our technicians are investigating the issue and hope to fix it in the next version". Obviously I can't trust them, so I declined and asked for a refund (third time).

- They wrote back and offered a lifetime license to one of their other products (which I have no interest in, and couldn't trust would work anyway). I declined, and asked for a refund again (fourth time).

- They wrote back and offered a 30% refund. Seriously.

Really not much more to say. Tenorshare makes false marketing claims, their product doesn't work, and they refuse to return money for services NOT rendered. This is straight up unethical fraud. Beware.

Avoid at All Costs – Terrible Experience
I purchased ReiBoot, but it was completely useless and did absolutely nothing to resolve my issue. When I requested a refund under their supposed 30-day money-back guarantee, they flat-out refused. It felt like a scam, and I strongly discourage anyone from wasting a single penny on their software.
On November 24,2024, they responded to my review, claiming they follow their refund policy and asking me to provide my order details so they could process my refund. They even apologized, which gave me a glimmer of hope.
I promptly sent them all the requested details on November 25, including my order ID, email, and a screenshot of their reply. Instead of honoring their promise, they replied on November 26 with a ridiculous "compromise":
1. A measly 30% refund.
2. An offer to upgrade to a lifetime license of their faulty product or some other product from their website.
This is insulting and not even close to what they originally promised. Their so-called "solution" is just a way to avoid honoring their refund policy.
Tenorshare, your actions are disgraceful. You don't even stand by your word in public replies. Save yourself the headache and stay far away from this company.

Hi these people litteraly scam you they are asking me to give positive review but the product did not work
Do not buy it just scam you

Adoraria dar 5 estrelas para uma empresa idônea,oque não é o caso, formatei meu computador e solicitei um novo código, me deram duas opções
* Comprar nova chave
* ou mentir aqui dando 5 estrelas, printando a conversa e mandar por e-mails desta forma ganharia uma nova licença, me recuso a mentir e fazer oque pedem e irei atraz do reembolso pois não é uma empresa que irei trabalhar novamente.

Terrible customer service, I explained that the program doesn't work on my computer on the same day I purchased it and I asked for a refund and so far they haven't done so and they charged me for another month without authorization DO NOT BUY FROM THIS COMPANY IT'S A SCAM I had to change my card and ask for another one.