TenorShare

I'm blown away by there customer service it's really amazing that people still help as much as they do.

IAnyGo is not that usefull but works and does exactly what they say but no way to add markers on the map. The license gets fixed to one operating system install, any reinstall, computer upgrade or whatever and the license is lock forever and their support wont help at first. I understand that the 1 computer, 5 devices statement is clear, but with any other software that I have use with the 1 computer policy they can block the license and give you another, normally is 1 computer at a time, not fixed ethernally to 1 computer that may have any number of problems, that may result in a windows reinstall. After a bit of reading, there is a disclamer that you can ask for a change of computer up to two times. An when asked they agreed and added a new computer, but I lost 4 days in between.

Also there is no way to cancel the auto-renewal from a software admin page, you will have to send an email to their useless support.

Comprei há 15 dias o aplicativo, não funcionou, segui todas as orientações do suporte até um ponto que pararam de me responder.
Peço reembolso e não respondem.

Corram! Furada!

A must have for anyone working on mobile electronics! Great staff great support and very user friendly! Five out five hands down! Happy holidays to all the staff at tenorshare! Can't wait to see what the new year brings us!

Basically its not working and when tickets are raised they direct us to new software purchase which doesnt work

Going around lost almost 100 $ USD Plus so users dont tempt see free use actually it not free more over it wont work even if you buy

I purchased a new PC and wanted to transfer my license to the new computer. Apparently the purchase of a lifetime subscription is only good for the 1 PC that you install on initially. Who does that? Do not purchase if you plan on ever upgrading your computer ever!

Tenorshare has been the best service I've tried so far. I've been with them for over 4 years and i believe them to be the best in the business.

In my 35+ years of purchasing software, this was the single worst experience in working with both the software and vendor. I cannot emphasize enough to not purchase from this company as the software is buggy and the company not trustworthy.

My iPhone's screen stopped working after a software update, so I was looking for a solution. I came across a post suggesting tenorshare. I purchased the software and here is what happened:
- I downloaded the software, was able to connect to my phone, downloaded the OS again and firmware. I then went to "Start Standard Repair" and… nothing happened. I tried everything - reinstalling software, rebooting everything. Nothing.
- I sent a message to tenorshare support, and started the two week odyssey of once per day interactions. Their first response: "Can you try a few more times? If it doesn't work, can you send us a screenshot? And, details of your devices." Here's the deal: I sent them ALL off this information in the support ticket? It's like they never read my message. I send all of the info again.
- Another 24hrs goes by (still no phone), and they suggest trying a new cable, making sure I have hard disc space, disabling anti-virus, trying a new computer. Hmm, ok. Unlikely, but I tried. No change. They also want a screenshot - don't they have two of these now?
- Side note: I found out later, when reading the refund policy, that the offer "free remote services provided by Tenorshare". But, these were never offered to me. Just once per 24hr responses via their ticketing/support system
- Another 24hrs goes by (still no phone): they ask: "Can you make a video and send to us?" Goodness.
- Another 24hrs goes by (still no phone): they ask: "Can you send us logs".
- At this point, I am a week without a phone, and I have to move on. I send the logs, but I reboot my phone. I had to move on. I then submit a new "refund".
- Another 24hrs goes by. Their response: See the other ticket for details. My response: this is a different ticket. This is for "refund", as you have two types of tickets: support and refund. Can I have a refund?
- Another 24hrs goes by. Can you send us the "host" log. Um. You didn't answer my question. And, there is no host log.
- Another 24hrs goes by. Screenshot of a list of files with a host log. For a windows machine (but mine is a Mac). I send the full folder with all log files - no host file. That is all I can do. Can I have a refund?
- Another 24hrs goes by. They sent everyone to R&D, and R&D wants me to try to repair their software, and try again on my phone. OK, so your software doesn't work. I now have a working phone, and you want me to help you debug your software? Uh, no. I am not putting my phone in jeopardy for your software. Can I have my refund?
- Another 24hrs goes by. Answer: "Sorry to say that according to the refund policy, you'll be entitled to a full refund if there's a technical issue with the software that we can't provide solutions to within 30 days." REALLY? Where does it say this? It DOESN'T! So, they basically want me to help the debug their software in order to get a refund. Sheesh.
- FYI: Here is what their refund policy actually says: "Any technical problems you have encountered when using the product, please contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files, or accepting free remote services provided by Tenorshare. If the problem cannot be resolved in the end, and you are unwilling to wait for an upgrade or other compensation plan, Tenorshare will refund you if your order is in 30 days." Their own policy indicates that this should be refunded! I point this out.
- Another 24hrs goes by. Answer: "Actually, if you can contact us in time, we can solve your problem. At the same time, in accordance with the relevant provisions of our refund policy. It is difficult for us to arrange a refund for you in this circumstances." What provisions? The replies are simply never fully answering the questions or are just vague. What does this even mean?

Anyways - that's my story. Two weeks of daily interactions, never got the software working, had to work with them to help debug but never got anywhere. And, never got a refund for who knows what reason.

So, my key piece of advice to anyone who will listen: DO NOT PURCHASE SOFTWARE FROM TENORSHARE!

Not work with samsung brand dont buy hard get refund from support i get after open case with paypal.

Super simple, very fast and effective, and cheaper than the rest, great customer service too 'thumbs up'

I've used this service many times it's well worth the buck it doesn't disappoint and great customer service if needed. Easy to use all out great service thank you tenorshare.

I have bought Tenorshare 4DDiG to repair over a 100+ photos that became corrupted.
While testing their trial version is has been displayed that some of my photos would be repaired in full resolution hinting a proper fix, but all I got was a thumbnail enlarged to 640x480 down from 20MP. The problem is that even photos with just a small band of corrupted pixels would not be fixed anyhow only result was thumbnail. One is simply better off with just cropping a bad part out.

If their software can find a thumbnail for your photo = "bam recovered" if not "oh use this advanced repair button, didn't work? Oh well" which always fails anyhow, hence there is not an option for advanced repair in case your photo is mostly ok save those few bad pixels. Whole idea revolves around enlarged thumbnail but they claim XX years of experience and AI technology, Advanced algorithms buzzwords.

And if You aren't convinced yet, You take perfectly fine non corrupted photo for repair and guess what you get an enlarged thumbnail.

It was a frustrating tool. I thought, It would remove all the passcodes even the Apple ID. It was not well explained in the commercial. There is no difference with iTunes, you still need to open in Apple ID before you can use the locked password.

High-quality after-sales team, quick reply and problem solving, trustworthy and high-quality software

Beware, they are swindlers, their site states it supports many makes, but only support Samsung. Liers

Before I had written that Tenorshare did not live up to their 30-day refund policy, well I was wrong! They returned my money after several emails back and forth, as they realized their program could not solve my issue. So, although my issue wasn't solved, it doesn't mean their program won't solve other problems. Also, before you purchase any other their products, make sure you 100% understand their refund policy. They will also ask you to provide logs once you have completed their process on the program. This is not hard to do, but at least make sure you understand how to pull the logs, incase you need evidence to support you. My previous review was a 1 but I brought it up to a 4 because they put themselves back in integrity because they honoured their return policy.

Produto de qualidaade recomendo utilizo a um bom tempo e gosto muito...venha voce tambem fazer parte desse time

I truly don't understand how people can say anything negative about Tenorshare, I've had nothing but success with their products! With the exception of 4uKey, but not the software itself, the attempts at repairing devices! They say that it was reloaded, but this is what I see!