On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
We monitor reviews for authenticity
Let me explain, I read reviews talking about quality, and these people are ridiculous, the reviews are unfair to Temu and other vendors, let me explain on a lower level for the under educated who write negative reviews without cause, if you want a $100 flashlight, go out and buy a $100 flashlight, but to spend $2 and expect a $100 flashlight is ridiculous, and then you take it further by unfairly judging the product via stars and reviews as if you had paid $100, get a clue, quit damaging sellers reputations and ratings because your ignorant, Temu is 5 stars all day long!
I'll be honest, I was extremely skeptical of Temu at first. I thought it was a scam and I told myself i wouldn't purchase or play the games on there. Well, one of my close friends and her family all had purchased items from Temu and had done so multiple times so i automatically gained a little bit of trust in the app and decided to go ahead and order some stuff. It took about a week or so for a large order to arrive, some arrived in parts and ordered arrived in full in a large box. The items are 95% as described on the website. I have placed EIGHT orders so far all of which (except one since I just ordered it) has come in and I've been pretty happy with what I've ordered. I'll say the clothing is touch and go but otherwise it's a win for me. And the games you can play to win free items actually works! Granted it's a tedious method to win however I can confirm it works as I won 4 free items and 2 $50 credits WHICH did work when I placed a $100 order, it was free! It seems to good to be true but this app is legit and I've loved everything so far.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
TEMU contacted me after the initial incident resolving the matter by giving me $5 off and a credit in the amount of my original order then literally sending an order again without any problems in delivery. I recently placed two orders and waiting to see if it will be delivered as promised. I noticed in the advertisements they use boxes to show orders being delivered. The packaging was a bag and I order shoes packed in a bag left bunched marks that I had to put paper to bring them back to form but the other products, I was pleased with but the quality is what you pay for so do not think you will get the level of quality if it were a name brand product. However, the prices are phenomenal and there are a wide variety of products to choose from and since I am on a fixed income, I didn't expect much but was quite satisfied with everything I ordered. Now the numerous updates or ads to encourage more spending becomes aggravating as the notification sounds gets monotonous.
Hello Nabihah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I love this mini washing machine it is so cute and works so well. It was delivered quickly and all in one piece. I am so happy with Temu service and product. I highly recommend it to everyone and you will not be disappointed. Great product great service I will continue to bring my business to Temu. Thank you!
Lorraine Nicks
California
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
They claimed they shipped the order when tracking number said it wasn't shipped, and then customer service spent an hour playing dumb and going in circles copy pasting their own website statements as "evidence" it was shipped
Hello Veronika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered a ton of stuff last week 06/02/23 and received every item today 06/05/23 via dsl. Order and sizes were complete and correct. I immediately tried everything on and all items fit and look as expected. What wasn't expected was the quality, as I expected it to be poor. Everything was great and was no different from what I would get at a retail store at 1/3 less the $. It's fast fashion, if you love it, take care of it. I ordered from Shein 2 weeks ago and haven't received one item as of yet. TEMU has a huge fan!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed an order and received an email saying the order shipped and here is your tracking number. As of one week later USPS says they have not received the package yet. Beware of the BS!
Hello Charles, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Love the items, love the prices but when it goes to the payment, the final price is greater than the sum of the items. Be careful!
Hello Silvia, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html. So that we can help you look into this right away. Best wishes, Temu team
This place is good for those who loved Wish. This is much lower quality. I walked to my porch to get the package and it smelled like an overwhelming odor of fish. I opened the package and it made me nauseated. I sprayed everything and they have been outside for 3 days and the smell will not go away. I will never use this site again. I am throwing my $100 purchase away literally and figuratively. No one should have to deal with that smell. Not a great first impression.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought a variety of items including 2 buckets of Chlorine Tabs. They listed it as 100 tabs but do not indicate the size of the tabs. The bucket is the size of a yogurt cup and the tabs are literally the size of tick tacks. Be careful.
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It's the worst don't buy from them I waited for delivery nobody came between the given time slot, after 1/2 hour later they updated that it's delivered with a random picture which doesn't have any name on it. I tried to match the picture with my neighbours but can't find anything. I made a complaint about the picture, after 1 hour they updated that they tried to deliver but no one was at home.
After that I diverted it towards a parcel shop, now they said parcel is very big need special delivery.
Try to contact Temu customer service they said contact delivery partner and ended chat.
Now my 100 pounds are stuck.
If you have more money to waist go and order with them.
Hello Krishna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I recommend the Temu app! This innovative platform saves you time and money. With the discount code 4246 216 18 you can even save 20$! Just enter the code in the search bar and enjoy the savings. Temu offers a user-friendly interface to search, compare prices and find the best deals in different categories. Try Temu, download the app, enter the discount code and enjoy your savings. Have fun saving! I am at your disposal for questions.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't know if was the shipping company (laser jet) or Temu but i not received my delivery. And I still waiting the answer of them. So i was scammed. Don't buy anything with them.
Hello Samuel, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
I have been shopping with Temu for quite some time now. When I first started on Temu back in January there was way less emphasis on inviting all your friends. You earned coupons by spending and earned free gifts that way as well. It has become pretty uncomfortable to use as it's like virtual Mary Kay always making you try to invite to your friends and family to sign up. While I hate that aspect that is not the issue that made me inclined to leave this review, it is the customer service.
I have had little to no reason to contact customer support up until now. Inside one of their games Fishland, you can earn cash back when you purchase. It said I earned an exclusive deal to earn 50% back on select items up to $100. So I filled my cart all the way to $98 back, made the purchase and thought everything would fall into place as it should.
This morning I looked and it says I am only earning 5% back on the purchase. I immediately reached out to customer service, they were incredibly slow to respond up to 8-9 minutes between responses. After all of that waiting she informed me there was nothing she would do and created a "ticket" for me so someone else could look further into it. Oh and they wanted a screen shot of it saying 50% back which of course I do not have since I just assumed the app would work like it's supposed to. It feels like they will do anything to get you to purchase including lie about sales/cash back rewards. I learned my lesson, so I have screenshots of the entire conversation to back up what I'm explaining.
Hello Rebecca, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am a very dedicated Temu customer. I have been pleased with the quality and price of all the items I have purchased. I also love that they honor their promise of a $5 credit when my order is delayed. In the beginning I mainly bought items under $1 (I love kitchen gadgets and cleaning cloths). However, I have recently bought some dresses and household items and have been extremely pleased. My only complaint with Temu is that I found a dress that I loved and planned to buy one in every color but they discontinued the dress after I only had 3 of them. Many of the items I have purchased are also available on Amazon for double or triple the price for the exact same item. I will be a customer for life as long as the continue to offer great prices, quality and service.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Temu team
I ordered three items in my first order thinking it would be cost-effective and consume less time and money than going to the store, Needless to say that did not happen not only did my order not arrive on time but the customer service chat center continually harassed me after I asked them to leave me alone. I had to postpone the job I was using these items on which cost me approximately $800 for the day they did however give me a $5 credit towards my next purchase. So basically they cost me $795 in loss on my very first order this company is no different than any of the other second rate companies pedaling the same items. Jeff Solar was the customer service representative who continually messaged me after I asked him to stop his messages are borderline harassment.
Hello Gene, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email ([email protected]), so we can further assist you. Best wishes, Temu team
I bought items from Temu app and did not received the items. I contacted them for refund but denied.
Hello Sucheep, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." If your package is delivered, but you can’t find it, please refer to our FAQ for instructions on how to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email ([email protected]) so we can assist you further. Best wishes, Temu team
I can't give a 0 for a rating or I would but had to give a 1! I think what I received was well below standard of any merchandise I have ever purchased! I don't think I will ever order again. Most of what I ordered went into my trash due to very little useable! CHEAP, CHEAP, CHEAP!
Hello Barbara, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Temu team
Made purchase and week later and today clicked the 'track' button' only to see my packaged was delivered to another city hundreds of miles away. On-line chat is bogus and will not refund my payment. Please beware of Temu, as I did not have a good experience with Temu...
Hello Tim, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I would like to highly recommend the Temu app to you! With this innovative platform, I was able to save time and money. And the best part is, with the discount code 423 14 10 79, you can even save 20€! Simply enter the code in the search bar and enjoy the savings.
The Temu app offers a user-friendly interface and allows you to search for products, compare prices, and find the best deals. Whether you're looking for electronics, fashion, household items, or other products, Temu will find the best options for you.
Using the discount code 42 314 107 9 is incredibly easy. Just enter it in the search bar, and you'll save 20€ on your next purchase. It was so simple to save real money!
Give Temu a try and experience the benefits for yourself! Download the app, enter the discount code 423 141 079, and enjoy your savings. I can't wait to hear about your positive experiences.
If you have any further questions, I'm here to assist you. Have fun saving with the code 42 31 41 079 and the Temu app!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team