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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I've placed several orders. Everything is much smaller than they show & they ship everything in a bag which several items came broke. I'm still awaiting an order & received little assistance. I would not recommend this site at all.
I have ordered from here several times and have not returned any items however have had some damage in shipment which they immediately refunded. They also have provided a five dollar credit when one item arrived late without me asking. If you purchase an item and the price lowers, they will credit you the difference with the request in your account settings more than once. Plus, I have won 4 items over $30each playing their online games if you're interested https://temu.com/s/huRU2HIU5i1WDn7
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I LOVE me some temu, Temu is where's it at, Get you some temu, download that app lol. I'm not going lie it's addictive, everytime you here that ding notification just wanna shop, Im up to my 4th or 5th order.
I seen complaints but Like any site you have to be realistic and use common sense look at shop reviews and customer reviews as they are not the same thing, each seller on temu is different not just one general person so the quality is going to varied.
Shipping -Theres multi shipping company they use, depending on product location could be in muliti places and your location is hows it's determined. Like most of my packages arrive early within 4-7 business days if postal delivery, other carriers have their own time frame so it could be 7-10 you need to look down at estimate delivery time they give you while ordering it tells you how long or order early so it can arrive on time they notify every step of the way. Don't buy stuff you need immediately.
Products- I don't care what nobody says if you spend a dollar or 2 don't be expecting high quality premium stuff all the time, its going break or work like a cost a dollar sometimes... No different discount stores it varies.
Everything I bought came exactly as pictured, quality varied depending on the seller for example I bought a cosmetic bag cost $10 it's amazing, came exactly as shown, no defects, brand new smell I like, perfect in size, nothing leaks out it's waterproof, fantastic.
I bought clothes sizing is tricky because you have measure yourself sometimes you can order a size down varied on item, Quality is great, cost me $10-15 dollars, wash up well without fading or tearing apart, didn't shrink in the dryer. Don't expect the exact pic as it's a copy of what the picture looks like but still great and colors are vibrant and bueatiful. I did buy some bottle stopper tops and can covers for.98 cent when I tell you they work amazing, I was like let's get it temu. Exactly as pictured, quality and all.
Pricing - pricing varied, typically low as.89 cent til 100s depending on product, they have deals all the time, no need to worry about that, always free shipping.
Overall I'm very pleased with temu, and will continue to support there business for very long long time.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have waited for 1 hours( which I have to click I am still here every 2 min),the app just suddenly turned white and say I "left the queue"
Also, I was promised a 40% off voucher as an incentive. However, despite subscribing, I have not received any communication or voucher from your company. This has left me feeling misled and disappointed,
Hello Adrian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered garden hose almost a month ago no show do not buy from this company go to your local hardware store so you can see the product purchase the product and return it if need be
Hello Anthony, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Hi! I ordered shoes essential oil in scents Belts. OMG! I am So Pleased and Amazed! The prices are Fabulous! Quality is Wonderful. Thank You So Much for Everything! So Pleased!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
All the items we ordered came quickly and the quality of the merchandise was better than expected. I would rate it 5 stars
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am ashamed to say I've spent a few hundred dollars on Temu.com because they have an amazing selection of unique items from which to choose. Not anymore. While there are many things that can help you with housekeeping, the majority of things I've bought are cheap, made in China, and not as expected. Jewelry often tarnishes, breaks easily or looks cheap like the price you paid for it. Occasionally, you may get a quality ring in stainless steel, but that is not the norm. I purchased 5 clothing items in one order and each was made of the same poor quality materials, a cheap, thin polyester. I would never buy clothing from them again. Yes, Temu.com is a legitimate company who crams orders in to orange plastic mailers which can cause crushing of hats and other items. They do refund money if you are not satisfied once the item is returned.
Hello Mar, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It's about time that a business ( brick and mortar or online) offers thousands of products the are actually "affordable" to the people that are suffering the most through, pandemics, out of control inflation, political failures immigration situations and the list goes on and on and on and on. These people are called the "Middle Class". Hopefully, they will not slide from the "middle class to the last class.". As far as I can tell, Temu is going in the right direction in this segment of American Business. In the inevitable end, either the other retailers will fall in line behind them, clone them and do it sincerely or face the same fate as Toys are Us, Kmart, Sears and that list goes on and on. I, myself, am a former retail owner of a group of Hallmark stores. Sold out and followed my basic instincts to do business (service businesses) that the majority of my clients would be able to afford. As wonderful as Hallmark products were, they were becoming "unaffordable" to a large percentage of my customers. Jump ahead 40 years to today June 8,2023, and where do you find Hallmark Cards being sold? Thousand and thousands are being bought at stores like Dollar Tree. The prices are 2 for a dollar or 1 for a dollar. It's like "they" say……. The proof is in the pudding! Good luck and good fortune to
Temu.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Two items were received in poorest condition I have ever purchased, they were smelled like garbage by made from like the toxic material in so poor quality as well!
Hello Boris, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very cheap material.I bought a chain saw sharpener tool, it's more like a toy than a tool to sharpen a saw. Total waste of money not to mention I waited almost two weeks for this item to arrive.
Hello Kami, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love this app so far so good haven't have any issue and for the price the quality it good. One of my favorite app to buy from but I will never buy any clothes from any app. And Thank temu for the free things too.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered about 8 items, a boy shoe size 13 was way too big, a girl shoe size of 3 was way too small. One item (fishing pole) was missing from the package. I asked for refund of the pole, they insist it was packaged inside a small bag. It is so ridiculous! There is no way you can even put the pole in that bag! They claimed their warehouse checked and confirmed the pole was packaged inside. They claim the package is about 24inx20in, not even close to the size! Never waste your time to buy anything from them again!
Hello David, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They made a mistake and sent packages to wrong house same street address but wrong City!which they take a picture of upon delivery and clearly not my house.Would not refund my money! I had spent several hundred dollars. They suck at taking care of valuable customers and definitely lost this one
Hello Lisa, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
Delivery takes forever, cant get hold of anyone to ask where order is
Wont be ordering from them again.
Hello Jan, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I wanted to purchase my order with 4 instalment payments with PayPal. It didn't go through on my end, so I cancelled my order. It states you can get a refund! WRONG. They have credited me the amount of my order $72. Before I was told I couldn't be reimbursed, the next day I redid my order plus added another item and was able to go through a different account and in 4 instalments, $99. PayPal have notified TEMU, and I have been messaging back and forth, insisting I won't my money. I don't won't it sitting in their account and don't won't to purchase another item. I am a pensioner and need my funds back into my account. I checked into this matter with a legal company and by law they must refund me. I still get messages 'we are looking into it'…this will be my last order if I am not refunded my money…not their money, but legally mine.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Te.u is awful they lie and make no sense. Their stuff breaks and they will not refund you or credit you. You can't get anyone on the phone. Buy American?! Temu is HORRIBLE!
Hello Monica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
THREE CHARGES ON MY ACCOUNT FOR THINGS NOT ORDERED AND NOT RECEIVED. I HAVE TRIED TO FIND YOU WHAT THE WERE. THE "ESCALAGE"
INFOROMATION AND YET RECEIVE NOTHING! THE LAST GUY SAID MONEY WOULD BE IN MY ACCOUNT IN THE NEXT FEW MINUTES.
I AM A CONSUMER ADVOCATE AND RARELY ENCOUNTER ANYTHING LIKE THIS.
WHEN YOU GIVE HIM YOUR CREDIT CARD YOU EXPECT THEM TO BE HONEST.WHEN I RETURN THINGS TO THEM I EXPECT THEM TO SAY THEY RECEIVED ALL OF THE ESPECIALLY WHEN THEY WERE IN THE SAME BOX.! THEY HAVE "ESCALATED" THIS 4 TIMES NOW.I cannot get anything to load for photos and the last P.O. IS **************588.WOULD NOT ENTER. ICAN SEND TO AN ADDRESS if you want to give me an address
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Today was the last day of the delivery window (June 3-7) and the USPS postman has come and gone with no delivery of my TEMU order so I guess I'll get the $5 credit for late delivery. But what good is a credit if you don't receive what you order?
Hello Michael, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
***UPDATED REVIEW***
I would like to take back my original review. This order has been fulfilled and the delivery company ended up delivering the items after the fact.
I spoke to customer service explaining that I finally did receive my order and they could cancel my refund request. The customer service girl said it was too late to reverse the refund but that I could keep the items. I wish it wasn't so chaotic to begin with but I'm satisfied with their service and the items received. SO IN THE END I AM A HAPPY CUSTOMER!
***ORIGINAL REVIEW***
The shipping company says that my order was delivered. However, this was not delivered as it said it was. There was nothing left at the front door and I have cameras to show that this was not delivered to my address. Perhaps they delivered to the wrong address.
I called the laser ship company that they used and It was just a message stating to call whoever we ordered from.
I called their customer service phone number and was told they would issue a refund to my credit card. I feel like the customer service person wasn't really interested in what I had to say. Of course, a refund issued to my credit card is a good thing but I would have much rather gotten the items I ordered. I was reluctant to order from Temu to begin with but a family member of mine recommended Temu. I feel like this could have been handled differently. The customer service person rudely said she works for Temu not the shipping company. Perhaps, you need to find better shippers. As a first time customer I have to say I'm disappointed. I really wanted the items and to be honest maybe they could have tried to reach out to the shipper or even offer to resend the items ordered. The customer service rep couldn't be bothered.
Hello Josette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Donna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at [email protected], so we can help you resolve this issue as soon as possible. Best wishes, Temu team