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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I think fishland is a scam. The closer you get to the prize the more feedings you need and the fish become worthless. They just want you to invite people and shop.they should at least give you more of a chance. And it is so boring and takes too long.
This place is HORRIBLE please do not buy from them. Not only is their stuff super cheaply made they are thieves! I attempted to return some stuff and I thought it had gone well even received a refund….until I got charged for two of these items because "they were not accepted" so they decided two of the items I returned weren't worthy but yet still kept it. I tried reaching out too customer service 3 TIMES! And till this day I have yet to receive my money back! So please save yourself this hassle.
Hello Flor, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at [email protected] or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
7/28,2023 Just placed my first order with Temu. I didn't notice this until I clicked to continue payment. One of my items was a mermaid shower curtain set w/rugs (4pc). On the product page and in my cart, said the total with sale price being $21.48, regular price of 41.49. On payment page, after entering payment info, it says regular price is $55.47 and I was charged $23.84. Not much of a difference but, this is the kind of thing that will stop me from ordering in the future. You got to watch for this when you are checking out. My order won't arrive until Aug. 3-9th. I will post another review on the quality and promptness of order.
I took screen shots of transaction process
Hello Teresa, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 shirts, a cross body bag, an under the counter LED light, a veggie chopper and a black rubber bag. Some of the items were ok. Two of the shirts are awfully cheap, thin polyester. The cross body bag is also made of cheap plastic and in incredibly small. Ordering is a crap shoot so I'm out.
Hello William, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
As a bargain shopper wish.com became overpriced years ago with lengthy delivery times. They've improved so when I saw Temu I was skeptical. The prices for majority of products were fantastic with free shipping. I was shocked how fast delivery was. I did notice some things are misrepresented like wish coming in super small. This making item not good deal. They were fantastic at returns, refunds, and price adjustments. If item goes cheaper within 90 days you can get difference. Temu is great for everyday items that are more expensive elsewhere. Like wish, Amazon, and Dollar stores, do your homework. Sometimes, other sites are cheaper or better quality.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They say you can get free gifts. They never let you get to the end to collect. All they are after is your contacts. Free advertising for them. Wasted time for you.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu needs to make it a mandatory when items are delivered to a customer that either they are delivered to the person on the label of package and or if package is left at the doorstep the package and its location of where its left caught by picture.
We ordered a bunch of things from temu and did not received it after we were told it was delivered.
I am so angry right now and will not use temu until this is corrected. We pay good money to make sure the delivery is done to our satisfaction
Hello Todd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. Iif your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This place is garbage! They have lost our order not once but TWICE! The first time, instead of a refund, we just had them re send the order that got lost! This second time it got lost the lady that was "helping" is CLOSED our ticket and wouldn't re send the order OR refund the almost $80 f'n dollars that we paid! I am BEYOND pissed off! That is NOT ok and that is NOT "customer service!" We will not be using this garbage $#*! site anymore! The Jessica lady also stated that the package did indeed get delivered to the right address when I was NOT or we wouldn't be having this issue right now! You can clearly see in the picture I sent that she was NO HELP AT ALL and practically told us to go F ourselves! I will do everything in my power to get my FULL REFUND! Like I said, CROOKS!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
This company is pathetic and a great example of what's wrong with companies. I would never use them again, they can keep.the 20 bucks they stole from me.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have bought many thing from this website and only 1 of the packages made it to me the other ones
We're never received so can't really give this a 5 star review stuff like this us probably why temu is being investigated by the government.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So I was wary about ordering from the website but I did it anyway a $377 order a week later it says delivered well I'm looking around looking around check all my neighbors and no package to be found so I contact customer service and they say it says delivered well I don't know where it was delivered but it wasn't delivered here and no offer for credit no offer for a refund no offer to reship my product no offer for anything. Definitely the worst customer service I've ever encountered definitely a scam site if I could give it a negative 10 review I would. So if you order from this time you better make it a small number because if it's a bigger number they will not refund it and you better make sure you're ready to take responsibility for the Post Office and they're screw UPS because I paid my money I did my part between them and the post office somebody screwed up and I'm the one that it cost. I wouldn't recommend this site to anyone they're slogan should be rip you off to become a millionaire.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered batteries for my flashlight on July 23,2023. I immediately received the order receipt via email. O the July 25th i received an email the item shipped. What got my attention was the USPS tracking number. Especially when it referred to airports. I then went to the USPS tracking and it indicated a label was requested and awaiting item. Here I am on July 27th and I get the same results. No Item! Is this a scam sight? I alerted my credit card company as well as the postal service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They use a point system to reel you in and then cheat you. Not only does the number of water drops you get get less and less towards the end it doesn't even add anymore. You take the time and effort to open the treasure chests, but the number of drops is no longer added. The reward you get when people download the app via your link will no longer be added while you see that it is. Very sneaky! Even though they are so mega sneaky to do that last plant per 0.05 per 10 drops, I should have made it long ago without the sneaky pranks of this worthless app. The only thing that adds water drops now is ordering orders. They want to cheat you to do their advertising for them and keep spending your money and not have to spend the reward they promise you. Shame on you Temu! I'll delete that crap app and keep it on Shein and Aliexpress. There you know what you have in them and you have no deceptive pranks.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I have a whole new summer wardrobe from temu. Clothes are stylish and well made, fabric not the greatest, but for that price it's fabulous. I am a return buyer from them, just received my sixth package and I am very, very picky. You really can't go wrong here.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Our first order received was the wrong items. Even the quantity of items ordered was drastically different. The original order had 28 items, and the wrong order received had 12. The tracking number was the same. Temu doesn't have a telephone number for Customer Service, I had to use Chat. I chatted with 3 different Customer Support Reps over an hour, and had to repeat the same information to each Rep. So, I finally submitted a Refund for wrong package received. I have never had an experience of an entire order from any website that was incorrectly sent. If I could have talked with a representative over the telephone, I would have saved myself at least 40 minutes. I'm just amazed how incompetent the quality control of Temu is, and on the very first order. That is very sad. There were a lot of Birthday presents in this order.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
This is a big, fat scam! Do not waste your money if you are ordering from the USA. I placed one order, my first and my last. They sent me a damaged and USED water bottle. They sent me stationery that is wrinkled and bent. They sent me razors that are dull and dangerous. They sent me scrapbooking papers that are cheap and useless. I raised such a stink with them via their chat, and thankfully, was refunded immediately. I am sick of these overseas companies ripping off customers. It's a scam and a joke! You've been warned.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I don't normally do reviews. But in my opinion, which may count or may not, TEMU is a good website. The key to be successful is not binge buying just because it seems cheap. Do a little bit of comparing, checking, etc. I have been a customer since Jan 2023, and have not been disappointed. True, few orders seems rubbish but the inconvenience is little compare to the benefits you get. The customer service is excellent too. I will be using TEMU again.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They just send the message that the address is invalid, I checked it and it's correct of course. So I have to contact uni uni and find my stuff.
I knew these platform should be a bull$#*!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The quality of pretty much everything I have ordered from this site is absolute crap. It breaks after one use. It looks cheap. It's that cheap that I wouldn't go back to request a refund but what bothers me the most is the reviews. I have never seen a marketplace site where everything has loads and loads of excellent reviews. I am convinced these are fabricated, because nothing in that site is comparatively amazing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
When you make a return, you must take a photo of what you send, at the time of the refund they say that your items did not arrive so they do not refund you.
Hello Diana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team