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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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1. Price of Temu is cheap but most of the item are not good quality, especially clothing. Never order any clothes from Temu.
2. They always ship in the plastic bags so some of the items didn't hold their shape when you receive it and you have to contact their customer service to complain.
3. When return to Temu, they asked you to put their items inside the box but they shipped them to you in the plastic bag!
4. Make sure that you take pictures of everything you send back to them. One time I sent back the only t-shirt in the small shipping box from USPS and the warehouse said that they didn't see anything in the box. Another time I sent back 3 items and the warehouse said they only receive 2 so they won't refund the 3rd item.
Try many times and finally give up because it takes a lot of time to return because the quality is not worth the price you pay.
I placed 2 orders and did not get any of them. I called customer service and they were rude and not helpful. Im out money and the product
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Hey people out watch out for this guy's... See I did there game task it told me to invite 2 people and u will u complete the task so I did will I invite 30 of my friends and only one went through so that leave me with 29 of my friends the reason why they did not go through is because THEY WAS ASKING FOR THE CREDIT CARD they would not let them sing up with out there CREDIT card information first TO ME I THINK IT WAS A BIG SCAM THIS IS NOT THE FRIST TIME DOING TO ME AT ALL... So I lost my 150 cashapp and all my free stuff and they want to get me $ 10 and that it That crazy
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
My order was made September 4th 2023 for about $260. The email notification stated delivery will be between 10th - 18th. The last email update I got was on September 6th 2023.
The tracking confirmed my package was out for delivery, no package delivered up till the 18th. No email update was provided. My cell phone number they collected but apparently was of no use to notify me either.
I had to go on the website to find out my package was returned because of "wrong" address. The address I provided was the right one. However, a refund was offered. It was stated that it might take up to 30 days to get it reflected on my account, with a caveat that the amount might change for reasons I don't remember. I have the refund already.
The experience was very frustrating, especially because there was absolutely no communication until I dug further on my own.
To think that Temu is still bringing up advertisements on my phone and computer wanting me to shop for some more items makes me wonder how they are going to deliver those item when I have the same address they could not locate before.
It also seems to me that Temu is very obsessed with 5-star reviews, cos that's all you see on their site. The site does not provide the opportunity to leave honest views about customer experience. No system is provided to provide a resolution to complaints instead your message is with a chat bot that provides generic responses, not specific to your need.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Never received my package and the ppl in customer service don't speak good English. Never ordering from them again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
$#*!ty customer service on Temu, I would buy from Ali Express or Wish they have better Customer Service. Everything that I ordered comes broken, cheap Chinese Crap. Stop buying Cheap Garbage from China, buy from the USA, Canadian or made anywhere else in the world. I live 3 hours from any post office, I got to be flown out off where I live, and they want me to return things, unless they pay for the flight to get my items, to send back. I'm A Youtuber with over 6 million Subs.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The order arrived on time. It was complete. The so called promotional gifts are never going to happen but temu say they are happy to help you. By that they mean that they will try their best to get you to spend more. However you will always be one point away.
2 of the items ordered were tiny. More like samples. I Felt a bit cheated
The other items were okay for the amount paid.
At first I was impressed by the purchased blouse. The fabric was green flower print. It arrived very smelly so I washed it and then ironed it. That is when I found out that the print flowers were just stuck onto the fabric and not woven. The size was good, even a little too large but not noticeably so. It will do for gardening in.
Customer service is appalling. Temu will start the chat and then continually ask you to state your issues. Finally they make out that you have left the conversation before closing down the chat.
Choose your items carefully, keep your expectations low.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Since 14/9/2023 driver is not attempting to deliver the package and is taking back to their facility by saying that recipient is not available, I know that driver is playing game, one day he was delivered my package to building number 10, where I live at building number 25, he called me and asked me to come down at building number I asked him what is the address is on package, he said building number 25, then why he's trying to deliver at building number 10, so he vanished my package and sells outside, I called customer service and she tried to contact him on the phone, but he didn't answer as per CSR. Guys be careful with Chinese company and there about on Google as about this fraud company check out on Google
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered 13 items from TEMU.COM. All were clothes. I received only 1 item ( a kid's backpack) that I did NOT order. The package indicated the weight of items to be 4kgs while it was such a small package weighing less than 1 kg. I feel this was a calculated scam.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I have only bought from Temu one time but I had a great experience with them. I received my items quickly. Everything looks really good, one sweater is a little smaller than I hoped but it's ok, and I got a satchel bag that was a little smaller than I thought it would be, but it's nice as it is. I'm very happy with everything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did make an order and I didn't arrive. Always saying the same thing and refuse to pay it back. It's good when you have not any problems. But I didn't receive my package and they are doing nothing about it.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Okay, first off I have a love /hate for temu, I ordered sooo many times and I love most of what I got, my issues are with the discount and the free gifts, okay first off you jack your prices up 1000% and than tell me Im getting 90% and than theres the games for "free" items, don't put yourself in that rabbit hole, you will think you are getting close than they pull the rug from under your feet, and make it nearly impossible to get your "free" items. Also why do Canadians pay 4 times the amount as Americans? I understand the exchange rate but we pay way more, it doesn't add up. Well thats my 2 cents worth, take it for what it is.
I have heard a lot of things about temu and none of the things was true I have received every single order plus my refund on my items that I didn't need or didn't want or I didn't receive they have always accommodated me myself and my son loves shopping from temu. I highly recommend that this app to everyone I have purchased over 20 times and received every last item thank you Temu.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So this review isn't aimed at Temu so much, well I guess it is because they continue to use the despicable shipping company Ontrac to deliver or not deliver, rather they steal my packages from the Romulus facility in Michigan! I am so tired of them sending order after order with this trash company. 3 orders in a row have gone missing from ontrac and even though Temu has issued a refund for all of them. I don't want a refund, I want my items, they are all nail art related orders so I don't know what ontrac think they are getting valued stuff or maybe they have a nail tech that works there. I don't care! Temu needs to stop using trash track. If my current order doesn't make it and I am issued another refund. That will be my last order from Temu!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
At first they were good, but then they get really bad really quick. Only as new user they are good to you, but as you shop more they scam you. I got scammed out of $300. I returned some items and they keep saying they cannot find it, or that I still have it. All I have is a USPS receipt, I guess that was not enough proof that I returned the items. Then one time I did what they told me exactly and was still denied a refund. I even have proof on the chat of what they told me to do. I followed everything they said and they said not to worry, but I never got my refund. I only use it for the free cheap items I get from them by playing their games. I would not recommend this to anyone. I am now just trying to tell everyone not to use it now.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have returned stuff to be told they didn't get it. The most recent issue was they stuffed 4 orders in a package w 3 pairs of boots and clothes and the bag had huge holes in it and I'm missing pieces they won't do anything about it.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tried to place an order this evening for $20.47. I have been a customer for about a year now.
But tonight, they asked me for a billing statement and/or a picture of my card.
I'm sorry, what?
Yeah, let me get right on that for you.
Stop it Temu.
Heading back to Amazon. Yeah, I'm gonna spend a little more. But I'm definitely not being asked for pics and statements either.
Be careful folks. Something stinks in Temuville.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Initially Temu was amazing- however the last three packages the USPS and Fed Ex have only seen labels and packages were not received. The package totals at almost $500 US dollars, they want to give a Temu credit and now again packages not received. Buyer Beware.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Twice I have ordered from TEMU. Free shipping with a minimum order. Seperate returns result in employees lying and saying they did not return items. I have proof I did. Customer service is mostly AI-based. It is frustrating when you chat with a machine to get a problem solved. It is called Artificial Intelligence for a reason. Rarely do you chat with a human, when you do they are equally unhelpful they also seem like they are AI. I think that is their protocol to frustrate customers into not wanting to go through the hassle of returning their junk products. I was told for the second time I returned 2 items they only received one item. I was told the second item was lost in the warehouse so quality control could not verify QC. Rather than refund me my money for both items since TEMU lost my return item in THEIR warehouse they refused to refund me my money for THEM losing my return item in THEIR warehouse. Also, Beware 60% of TEMUs' items are poor quality even for Chinese-made products. Shipping takes a long time. I guess I am used to Amazon quality, top-notch customer service, and QUICK shipping. There is some value in shopping TEMU, but there are also a lot of returns for inaccurate item descriptions. Broken items, wrong items and cheap crap.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
As they say, you get what you pay for. Prices are low. Products substandard
And not as described. I was able to get credit for one product without having to return it. Milia patches OK, zipper pulls OK but unidentifiable metal. Easy thread sewing needles OK. Fridge shelf pads to small and looked like cabinet shelving plastic. Magic broom serviceable but cheap materials which will probably not last. Dual sided tape strong enough for paper projects only. Worst of all. The Magic Dog Gate, so unstable a puppy can tear it down, Sizing off, metal construction consists of two telescoping rods that are placed in a cloth seam and inconsistently sized. Truely an unusable product. You take your chances on these cheaply made products. Good luck. My $30 order probable cost less that $10 to manufacuture and ship. By the way the complete order was packed in a shipping bag sealed with tape.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team