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Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Pakistan
2 reviews
0 helpful votes
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TemplateMonster
September 19, 2019

Sandy was extremely helpful on answering all the questions! She have solution of all your problems related to templates! Personally I would recommended the platform.

Date of experience: September 19, 2019
Greece
1 review
0 helpful votes
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Great customer service
September 19, 2019

Sandy was extremely helpful on answering all the questions! Personally I would recommended the platform!

Date of experience: September 19, 2019
California
1 review
0 helpful votes
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Great Customer Service
September 19, 2019

Been chatting for 2 hours with the agent and he successfully got me the package I needed to start my website. Thank you, cant wait to try it

Date of experience: September 18, 2019
AE
1 review
0 helpful votes
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Great customer support!
September 15, 2019

Jordano was extremely helpful on answering all the questions! Personally I would recommended the platform!

Date of experience: September 15, 2019
Ukraine
1 review
0 helpful votes
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Уже не первый раз покупаю шаблон на templatemonsters. Очень хорошо менеджера справляются с поставленными задачами. Не плохая так же и техподдержка самих шаблонов.
Крутые скидки и партнёрская программа. Я как фрилансер остановил свой выбор именно на этом сайте. Советую!

Date of experience: September 15, 2019
Brazil
1 review
0 helpful votes
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We really enjoy the service you guys
So we have confidence in your team produces
Soon our subscription will be lifetime

Date of experience: September 11, 2019
New Zealand
1 review
0 helpful votes
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Great service!
September 12, 2019

Sandy was very helpful and informative when i chatted to her. I will now go ahead and purchase my order. Thanks

Date of experience: September 11, 2019
Tennessee
1 review
1 helpful vote
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Great
September 11, 2019

Jordan Fring, helped me so much. He say with me on chat and found several templates for me and was so nice and helpful with all of it. If anyone is looking for a good support rep. Go to Jordan or ask for him. He will help as much as he can and goes out of his way to make sure you are satisfied!

Date of experience: September 10, 2019
New Jersey
1 review
1 helpful vote
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Beware Before Purchasing
September 10, 2019

Purchased theme only too find out that they need to call me for confirmation. No call - called billing dept no answer. Working on a website that should have to be stated upfront.

Date of experience: September 10, 2019
DELETED ACCOUNT .. Templatemonster Rep
over a year old

Dear Idalina,
Thank you for sharing your feedback. We understand your frustration, but in some case extra identity verification is required during the first purchase. After such verification new purchases will be processed automatically.
The order you placed was successfully completed as well and we see that you downloaded the purchased product and hope you enjoy it. Please feel free to contact us back if you need any further assistance.

Slovakia
1 review
2 helpful votes
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1. More than a month I can't install the template on a European hosting
2. Communication via email only
3. Every time writes a new Holly Molly whom needs to describe the situation from the very beginning
4. Personal manager ignores letters
5. Contacting management is not possible

Date of experience: September 8, 2019
DELETED ACCOUNT .. Templatemonster Rep
over a year old

Dear Oksana,

Please accept our sincere apologies. Usually there are no location dependent restrictions, except rare cases, and according to our specialists the problems you faced most probably were caused by your server settings. As for the chat support, currently it is available 24/7 in English.

Our customer care team agents will contact you soon, so you could discuss the problems and find the best solution.

Thank you for the feedback.

GB
1 review
1 helpful vote
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Poor functionality
September 3, 2019

I've purchased the Wood Store - The Multipurpose Responsive Shopify Theme with express installation and I'm dissapointed. The design of the template is good but in term of functionality is a nightmare. The installation service wasn't satisfying as well. It's been a week after I paid for the express installation and the template is still not working properly. I've purchased templates from different sources before and it never was so bad.

The technical support is responding to the most of my tickets in this way:

"Your all query's solutions are in our theme documentation please unzip our theme package and see the documentation folder then refer the following file
Theme_configuration. Html"

Examples of what's working badly:
1. After placing my logo, the logo is overlaying the top menu: https://snipboard.io/N7frHc.jpg

2. I had to install free apps myself despite I've paid for the installation.

3. After installing the free recommendes app positioning of icons got broken https://snipboard.io/Mvk2Eb.jpg

My biggest issue is with this that the template is not flexible. Whatever I've requested form the technical support they hardcoded it, what will unable any further change in the future.

Date of experience: September 3, 2019
DELETED ACCOUNT .. Templatemonster Rep
over a year old

Dear Malvina,

We regret you encountered the issues like this and apologize for the inconvenience. Please note, this theme is sold and supported by a vendor Thementic and it passed QA testing before it was accepted for sale at our marketplace. We forwarded your request to the vendor. Please expect further assistance in ticket TRQ-561-62117.

Malaysia
2 reviews
2 helpful votes
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It was really helpful and kind. Thank you. She was well knowledge about everything. Your service was excellent and very FAST. Many thanks for you kind and efficient service.

Date of experience: August 30, 2019
California
1 review
0 helpful votes
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I am a newbie and all of this is a bit overwhelming. Sandy was like my personal consultant; finding sites I might like, simplifying the process, and laying out my options

Date of experience: August 26, 2019
Mexico
1 review
0 helpful votes
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Great technical support too! I've been attended by Jace, Mike and Dakota, and have had a really good experience having real humans helping you,

Date of experience: August 14, 2019
NL
1 review
0 helpful votes
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Its just perfect.
August 12, 2019

The sales representative mr. Sandy was very helful when helping me to choose the right template for a brazilian company I have been working for the last months as a web developer and system's analyst.
By giving him some pre requisites he was quickly able to find me a nice template for an affordable price. I highly recommend templatemonster, thank you and greetings from Brazil!

Date of experience: August 11, 2019
Canada
1 review
0 helpful votes
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In detail and helpful
August 6, 2019

I really appreciate the way she answered all questions. It was really helpful and kind. Thank you. She was well knowledge about everything.

Date of experience: August 6, 2019
Brazil
1 review
0 helpful votes
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Great service
August 2, 2019

Staff very helpful. And just my first contact, to ask questions and see if it is worth buying a theme or join the service.

Date of experience: August 1, 2019
Canada
1 review
0 helpful votes
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He really helped me to understand terms and even he directed me to links outside their web page enabling me to add more options and flexibility

Date of experience: July 31, 2019
Poland
1 review
0 helpful votes
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112/5000
Full professionalism of customer service, professional advice and very friendly service. I recommend 100%. Number 1 for me.

Date of experience: July 23, 2019
Malaysia
1 review
0 helpful votes
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Thank you!
July 15, 2019

Very responsive and helpful! Thanks for the good support and services~ It never failed me if we have any urgent requests...

Date of experience: July 14, 2019

From the business

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templatemonster.com
Founded in 2002