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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Sandy was extremely helpful on answering all the questions! She have solution of all your problems related to templates! Personally I would recommended the platform.
Sandy was extremely helpful on answering all the questions! Personally I would recommended the platform!
Been chatting for 2 hours with the agent and he successfully got me the package I needed to start my website. Thank you, cant wait to try it
Jordano was extremely helpful on answering all the questions! Personally I would recommended the platform!
Уже не первый раз покупаю шаблон на templatemonsters. Очень хорошо менеджера справляются с поставленными задачами. Не плохая так же и техподдержка самих шаблонов.
Крутые скидки и партнёрская программа. Я как фрилансер остановил свой выбор именно на этом сайте. Советую!
We really enjoy the service you guys
So we have confidence in your team produces
Soon our subscription will be lifetime
Sandy was very helpful and informative when i chatted to her. I will now go ahead and purchase my order. Thanks
Jordan Fring, helped me so much. He say with me on chat and found several templates for me and was so nice and helpful with all of it. If anyone is looking for a good support rep. Go to Jordan or ask for him. He will help as much as he can and goes out of his way to make sure you are satisfied!
Purchased theme only too find out that they need to call me for confirmation. No call - called billing dept no answer. Working on a website that should have to be stated upfront.
1. More than a month I can't install the template on a European hosting
2. Communication via email only
3. Every time writes a new Holly Molly whom needs to describe the situation from the very beginning
4. Personal manager ignores letters
5. Contacting management is not possible
Dear Oksana,
Please accept our sincere apologies. Usually there are no location dependent restrictions, except rare cases, and according to our specialists the problems you faced most probably were caused by your server settings. As for the chat support, currently it is available 24/7 in English.
Our customer care team agents will contact you soon, so you could discuss the problems and find the best solution.
Thank you for the feedback.
I've purchased the Wood Store - The Multipurpose Responsive Shopify Theme with express installation and I'm dissapointed. The design of the template is good but in term of functionality is a nightmare. The installation service wasn't satisfying as well. It's been a week after I paid for the express installation and the template is still not working properly. I've purchased templates from different sources before and it never was so bad.
The technical support is responding to the most of my tickets in this way:
"Your all query's solutions are in our theme documentation please unzip our theme package and see the documentation folder then refer the following file
Theme_configuration. Html"
Examples of what's working badly:
1. After placing my logo, the logo is overlaying the top menu: https://snipboard.io/N7frHc.jpg
2. I had to install free apps myself despite I've paid for the installation.
3. After installing the free recommendes app positioning of icons got broken https://snipboard.io/Mvk2Eb.jpg
My biggest issue is with this that the template is not flexible. Whatever I've requested form the technical support they hardcoded it, what will unable any further change in the future.
Dear Malvina,
We regret you encountered the issues like this and apologize for the inconvenience. Please note, this theme is sold and supported by a vendor Thementic and it passed QA testing before it was accepted for sale at our marketplace. We forwarded your request to the vendor. Please expect further assistance in ticket TRQ-561-62117.
It was really helpful and kind. Thank you. She was well knowledge about everything. Your service was excellent and very FAST. Many thanks for you kind and efficient service.
I am a newbie and all of this is a bit overwhelming. Sandy was like my personal consultant; finding sites I might like, simplifying the process, and laying out my options
Great technical support too! I've been attended by Jace, Mike and Dakota, and have had a really good experience having real humans helping you,
The sales representative mr. Sandy was very helful when helping me to choose the right template for a brazilian company I have been working for the last months as a web developer and system's analyst.
By giving him some pre requisites he was quickly able to find me a nice template for an affordable price. I highly recommend templatemonster, thank you and greetings from Brazil!
I really appreciate the way she answered all questions. It was really helpful and kind. Thank you. She was well knowledge about everything.
Staff very helpful. And just my first contact, to ask questions and see if it is worth buying a theme or join the service.
He really helped me to understand terms and even he directed me to links outside their web page enabling me to add more options and flexibility
112/5000
Full professionalism of customer service, professional advice and very friendly service. I recommend 100%. Number 1 for me.
Very responsive and helpful! Thanks for the good support and services~ It never failed me if we have any urgent requests...
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.


Dear Idalina,
Thank you for sharing your feedback. We understand your frustration, but in some case extra identity verification is required during the first purchase. After such verification new purchases will be processed automatically.
The order you placed was successfully completed as well and we see that you downloaded the purchased product and hope you enjoy it. Please feel free to contact us back if you need any further assistance.