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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Hello,
I was able to be given the information I needed by the pre-sales person.
Even though I needed a particular template (#*******) that is compatible joomla 3.5.
Margaret, thank you so much for your help!
I was basically sitting at my desk doing nothing... Then, everything was done and my problem was solved...
Thanks for good service. Now i'm very happy with template. Support (Guillaume and team) fixes the bugs i found quickly.
Thanks sooooo much for Vicki's help. I have struggled one problem for one week already, it escalate the issue to manager. However, the problem is still not solved. Lucky I found Vicki, he help me solve it in just few minutes. Thanks for his professional support.
Exceptional service. Because of tech support like Sandra I keep going back to TemplateMonster. Their support is unparalleled. A potentially terrible day was made a lot better with Sanda's help. She was professional and easy to work with, and not once did I feel like she couldn't help. She deserves a raise! (^_^)
I had a few issues with files not appearing in the database and Amina the hero, has just reinstalled everything for me and it works perfectly now!
What an absolute hero this person is!
Best service ever, Template Monster Support is quick, fast and very reliable, I am giving them five stars, especially Sandra good woman.
Have few questions on the theme as i am new and the setting gone wrong after i edited.
Vicki was kind enough to help me to fix all the mess i have done.
Thumb up for the services
I am dealing with TemplateMonster for over 1 year and I must say, I love their themes and support. The demo content gets imported with no problem... now that is nice.
Thank you and please keep up the good work.
Rgds
WebPro
I got all the technical support from Sandra Kim. Really am happy and made my site as I want like
Thanks Sandra
Great customer service. I buy all of my Wordpress Themes from them. The best part is that if you have any questions and you do on online chat with them they can usually help you out. And they go the extra mile with you questions.
Very helpful, fast and smart. Thanks a lot for best support!
Margarett helped me with everything i have asked, and all with good will.
Thanks for your great support!
Great support services and all questions answered with absolute clarity!
Great and fast support by support-template help.com
All the questions are answered in a very fast time. And I have asked lots af questions, they are so patient everytime again!
Thanks Sean!
I want to congratulate the Technical Support Team.
Rapid response, objectivity and efficiency.
Very good support service, quickly and clearly told everything!
I glad that I bought a template from templateMonster. The costumer support is very good.
I recommend this company.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

