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Templatemonster Reviews Summary
Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I have never experienced this level of support and customer service. The only one that is the same is BlueHost. These people take their time, work with you and find solutions. I have been working with them now for over a year and the support is NEVER different. How they inspire these people to all be so gracious and work so hard to help you reach a solution to a problem or find what you need should be packaged and sold! Many companies could learn from how this company handles customer support!
What should I say, The support is excellent, and the templates is the best!
Very good service, nice chat, great people, high speed.
That´s all i need for a good Partner
The company has well equipped staff to response to every need of a customer. I love it.
You online customer service who I chatted with (Shane?) was exceptionally knowledgeable, patient and helpful. He answered all my questions so we can make an intelligent and educated purchased of your template and hosting service.
Five Stars! Thank You.
I'm satisfied with their technical support through ticket. I encountered some issues as I installed the template. They helped me to solve them in a fast and professional way. They offer good service.
So templatemonster advertises the remodell theme as a fully functioning wordpress theme. What they don't say is that it is actually a child theme of CherryFrame. It does not function without the parent theme and in order to make your website look like the demo, you have to upload and PURCHASE ALL the plugins. To use The frontpage as a compisition of selected posts, there is no theme function support. You have to set it up as a static page comprised of various shortcodes that also don't work unless you purchase the numerous Motopress Plugins. To upload the themeS (plural), you have to use a third party decompress program like 7-zip in order to add your password and access the numerous other zip files within the main zip file. The parent theme, Cherryframe also doesn't have an appropriate stylesheet. You have to refer to yet another, third stylesheet for theme parameters. This child theme was not designed for wordpress! It was adapted to work ithin it using multiple plugins upon plugins that all require purchasing on an annual basis and range from $15-40+ each. They will not refud your money even if it is for reasons like these; technical. I do NOT recommend using this theme or this company.
Greg was very patient and knowledgeable on what is doing, best of the best and he/she deserve a 10 star instead 5 star.
I am now over $300 in, and over 20 hours of effort on my part to get something out of these people. I have been in contact with the CEO and other C-suite people. They state they are done. Still I have nothing.
Hello Chris,
Thank you for sharing your feedback. We do apologize for any delays with resolving your issue. However, the solution was sent to you in your support ticket https://cmsguide.zendesk.com/agent/tickets/158351. Please check it. According to our data, everything works fine. If there are any questions, feel free to reopen that ticket. Our specialists will be more than glad to assist you!
Thanks.
Best regards,
TemplateMonster
Online support is awesome. Got a solution and support within 3 minutes. Great job. Keep going guys!
Templatemonster have a lot of themes for all famous e-commerce apps / websites.
All of them are such advanced and pretty so its very hard to select one. Everytime when i ask any question or explain any problem of my website they have answered me before 24hrs.
Thank you so much TEMPLATEMONSTER.
Erica is a big, you can give your opinion, you are fast helping you and you have always the right solution
I purchased a Magento website theme from Template Monster, and I must say their support is optimum. It's been over a year now, and whatever I need help on regarding the theme, they will respond to my request within a day or 2 max. They truly make sure to answer all the support requests they receive from their clients. Very professional and serious about their work.
I personally recommend this business for anyone who is looking to purchase a website theme.
I love technical team... always have the correct answer at the correct time... thanks, that is the way I like to work!
Detail oriented. Not always easy to communicate what you want through email but this team is on point! Can't wait to hire them again!
Its the first time that i connect with a support center online
She was really active as you typing for a friend on facebook
They care about us :)
I chatted with the customer service rep and she was so helpful. Answered all of my questions and even provided a link to purchase hosting for a very low cost. Look forward to doing more business with Monster Template.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paloma,
Thank you for sharing your experience. We are sincerely sorry for any inconvenience faced while using purchased product.
We understand your frustration while working with the template for the first time. Though, at the moment we’ve already come to the common point to satisfy your request.
If you decide using one of our templates in future, please don’t hesitate to try Free Trial one at first. That is provided for the educational purpose and allows trying own skills in editing. So you will be aware of files structure and features of the dashboard at once.
Accept our sincere apologize once again,
Best Regards,
TemplateMonster