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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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They provide great templates and have a great Support around it. Try the Chat and you will see. +1
I'd bought this template and maps were not working. Support ticket solved it in no time. Thank you.
Looking to build a site without to much hassle and needed a site with a few features. Got quick feedback and help
Outstanding customer service and very usable website with numerous features.
I'm a marketing executive and handle all English customer service inquiries for a large Taiwan corporation. So when I say service is the no 1 most important thing for me I mean what I say. When I choose a domain, template or hosting I do so with this being the no 1 priority. Template Monster has helped me set up and open two websites and walked me through some unfortunate mistakes made my me. Thanks to Celine and all the service team that saved me and helped me once again. I am in debt to your kind and sincere services. -- Ricky (Taiwan)
Just give your idea and example.
They will evaluate your need and help you to find the suitable type of templates very soon.
An excellent service and attention to public, all the doubts solved. Thank you so much.
I am not technically minded and have been super impressed with the support I am receiving as I sit here on a Saturday night building my website! Way to go!
Thank you so much for your professional assistance to my wordpress template.
I tried all option within my knowledge to resolve the problem, but failed.
It's good to know that somebody is there to help!
The ticket team resolved my problem within a short time and had a very fast response to my questions.
Great Tks. To Carey and Martin!
Greetings from Germany,
Wolfgang
Thanks indeed for your time support and patience Greg! Great help in letting me to select a perfect design.
Thank you all for always being helpful and kind.
It's always reassuring to come back to you, knowing that my queries will be answered and your team will offer the best possible solutions. Thank you again :o)
Exceptional service Vincent took care of any needs creating the theme that makes me happy.
I want to say one thing - it's a big problem for me looking for a template, but Greg helped me, and I am on finish line
I had a question about something that was keeping me from going live with my website. The online chat was VERY knowledgeable and easy to work with. She answered my questions and fixed my issue in no time. I will recommend them ALWAYS!
**update**
They answered another one of my questions... they don't care how simple the question is they will take the time to help you. I LOVE this site
Excellent customer support, fast response and a knowledgeable tech support operator like Ryan DeWitt makes it simple for us to understand and resolve our store issues.
Ivan
Overdrive Performance Auto Parts
I bought a Joomla template and installed it with sample data. It was not functioning at first as in the demo, but then their support team intervened, fixed it and provided me direction on how it was fixed
I had some challenges with the appearances of style. Css. They helped me to designed it they way I want it. Thank you so much Mr. G and Mrs.A.
DH
I purchased many themes from Template Monster. Have to say that none was perfect. Regardless, all issues were solved very fast by team support. My special thanks to Vincent, Prestashop specialist. Thanks everybody at TM!
I am beginner in web development. My first experience with Template monster went well not only because of good variety of themes to choose, but also because its support team, chat service are fast to responce, helpful and very clear in communication. Great job, would recommend to everybody in the industry.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

