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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I have a very good experience with the support team. They were nice and very helpful and answered all of my pre-sales questions. I will buy a template tonight and will write a review about the template and overall later. Thanks support guys and keep up the good work.
I am in the process of developing my first e-commerce website. I have little experience and many questions. I chatted with Michelle. She was knowledgeable, patient and genuinely willing help. These days good customer service isn't the norm. My customer experience exceeded my expectations.
Alexandra was helpful and assisted me more than at first realised I needed. The service is first rate
Quick service, very good reaction, Greg was a very efficient online help.
Template monster brings a new dimension to the Web development world
Iris helped me to change the default portfolio post folder!
I was looking for a solution all day and talked with a number of technical support specialists. But it was Iris who helped me. And the solution has been found.
Greg answered my questions and is helping me get set up with my new website.
Habe gesagt was ich brauche und was ich will und innerhalb kürzester Zeit habe ich 3 top Vorschläge bekommen. Sehr zu empfehlen!
Wow, I cannot say enough good about the customer service. I could not build websites the way I do without your help. Everyone has been so kind and knowledgable! Alison thank you for helping me tonight. Thank you for your patience, and for helping me get to the bottom of my issues and passing them on to the right techs to send new coding to make my website responsive on iPads. You are a very sweet person and so patient! I love that you just don't pass me off onto someone else. You stuck with me of however long I needed and never rushed me. Thank you again!
I spoke with Luigi in an attempt to simply get a landing page, but after just a short while I realized the customer service here is above and beyond what I expected, plus the pricing on hosting is fantastic.
You guys have just gotten a customer for life.
Great Template, great and fast response when I needed them, thanks again!
J'ai eu quelques souci techniques légers après l'achat et l'installation d'un thème pour prestashop.
J'ai fait appel à l'assistance technique qui a été d'une grande aide et d'une grande écoute et disponibilité, et qui a résolu directement sur le site mon souci.
Je connais cette entreprise depuis ses débuts, et c'est la première fois que j'ai un problème technique avec l'un de leurs produits, et je dois dire que l'assistance est juste parfaite.
Bravo et merci à eux
They're really willing to help you out with your situation. Even if it doesn't fit the usual.
Habe gerade eine super kompetente Beratung vor dem Kauf erhalten. Das erhält man nicht überall. Mein Problem "Templates nur in englischer Sprache" und ich habe NULL Ahnung vom Programmieren. Das Problem wurde innerhalb kürzester Zeit gelöst. Der Berater hat mir zusätzlich auch noch einige Tipps für die praktische Umsetzung mitgeteilt. Das ist Service am Produkt, wie ich mir das als Interessent wünsch.
I have found the support provided by the team at TemplateMonster is always very prompt and of great assistance. I would highly recommend their services.
Ran into problems configuring a Joomla template. The tech support chat was knowledgeable, friendly, and stuck with me till we got to the bottom of it.
From start tro completion I had excellent service from TemplateMonster and will use them again with pleasure
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

