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Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Lebanon
1 review
0 helpful votes
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Awesome Service
October 18, 2016

Would like to recommend working with template monster because they have the best live chat and support 24/24 hour. They are awesome!

Date of experience: October 18, 2016
Germany
1 review
1 helpful vote
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Nice & helpful
October 18, 2016

The support was really helpful, fast and nice with my search for a new template. And working with the 24/7 support via chat in the past while working with a template was really good!

Date of experience: October 18, 2016
Poland
1 review
0 helpful votes
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Cool
October 17, 2016

Sensational assistance immediately found me what I like :D

Date of experience: October 17, 2016
L M.
New Zealand
1 review
0 helpful votes
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A real Champion!!
October 17, 2016

Whatever processes you are doing that result in quality, helpful and just all around brilliant people like Alexandra - please continue with them!!

Date of experience: October 16, 2016
Florida
1 review
0 helpful votes
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Sooo helpful and quick!
October 17, 2016

Alexandra was a fantastic assistant with each and every one of my questions regarding templates, designs, cost and capability. I hope I get her on my next chat request.

Date of experience: October 16, 2016
Missouri
1 review
0 helpful votes
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I had a problem with the template I had downloaded from TemplateMonster, and could not resolve it till I contacted Amina, and not only she resolved the issue, but she sent me screen prints step by step to correct the database. Thanks Amina, thanks Vincent White and thanks to all good people at TemplateMonster.com.
From: ArmenStamp.com

Date of experience: October 15, 2016
Spain
1 review
0 helpful votes
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Superb Customer Service
October 15, 2016

Highly pleased with TM customer service. Greg was of the outmost help in providing me with the assistance that I need it.
Thank you, Greg. --Rosa A.

Date of experience: October 15, 2016
PF
1 review
0 helpful votes
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Thank you Vicky and all the Technician Support for the services you give us. I was despairing because of a problem about a theme I bought recently.
A thousand of thanks for your professionalism
Heledy

Date of experience: October 15, 2016
Canada
1 review
0 helpful votes
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Great experience and opportunity for any start-up business and wide options for selection to choose.

Date of experience: October 12, 2016
Saudi Arabia
1 review
0 helpful votes
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Very helpful and assist in support, i will contact you soon.
I wish you have a good day.
Thanks Alot :)

Date of experience: October 12, 2016
Nevada
1 review
0 helpful votes
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Alexandra
October 11, 2016

Alexandra is truly a great asset to the templatemonster.com team... she was able to help me sift true the extensive choices of templates which was extremely overwhelming for me... she was patient, professional, and extremely knowledgeable

Date of experience: October 11, 2016
Singapore
1 review
0 helpful votes
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Glad to have stumbled upon this website. Pre-sales agent Sandy is accommodating!

Date of experience: October 11, 2016
Indiana
1 review
0 helpful votes
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AWESOME!
October 10, 2016

Alexandra helped me set up my online store today via chat. She was so helpful and answered every question and guided me in the right direction! I feel a weight lifted off my shoulder and wish I could give her more stars! Thank you again, Alexanda! :)

Date of experience: October 10, 2016
France
1 review
1 helpful vote
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I PAY FOR AN UNIQUE TEMPLATE 800$, FEW WEEKS AFTER I SEE MY TEMPLATE FOR SALE AT 80 ON THE WEBSITE.
IT S NOT ACCEPTABLE.
IT S WAS EXTREMLY HARD TO WORK WITH, I SENT MANY PICTURES FOR MY PERSONAL TEMPLATE AND NOW HE SELL IT?!

Date of experience: October 10, 2016
DELETED ACCOUNT .. Templatemonster Rep
over a year old

Hello Nicolas,

We do apologize for any misunderstanding, but unique design and the template you're talking about are different things. Please find more details in your support ticket - MSG-175-78441.

Best regards,
TemplateMonster

Austria
1 review
0 helpful votes
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I was looking for a Template for a new Webpage. JJ helped me via Chat and in 20 Minutes, i had everything i need, with all the answers to my questions ( and i had a lot of questions) Great Job guys, continue like this, i will definitely come back again!

Date of experience: October 9, 2016
Australia
1 review
0 helpful votes
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I was able to create amazing and very professional looking websites for a good price for my businesses. Highly recommend!

Date of experience: October 8, 2016
Germany
1 review
0 helpful votes
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Chat inteface
October 8, 2016

I did not wnat to spend time in searching for a certain template. The chat was very helpful... thank you for helping out...

Date of experience: October 8, 2016
GB
1 review
0 helpful votes
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They are very helpfull
October 7, 2016

I have just learned them. Really so cheap and helpful.

Date of experience: October 7, 2016
France
1 review
0 helpful votes
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Thanks a lot!
October 7, 2016

Great help and focus on problem solving! That's an incredible support! Thanks a lot!

Date of experience: October 7, 2016
Louisiana
1 review
0 helpful votes
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Awesome Support!
October 5, 2016

Fantastic job helping me get through any problems. With support like this I don't think I will ever shop else-ware again.

Date of experience: October 5, 2016

From the business

DELETED ACCOUNT


templatemonster.com
Founded in 2002