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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Would like to recommend working with template monster because they have the best live chat and support 24/24 hour. They are awesome!
The support was really helpful, fast and nice with my search for a new template. And working with the 24/7 support via chat in the past while working with a template was really good!
Whatever processes you are doing that result in quality, helpful and just all around brilliant people like Alexandra - please continue with them!!
Alexandra was a fantastic assistant with each and every one of my questions regarding templates, designs, cost and capability. I hope I get her on my next chat request.
I had a problem with the template I had downloaded from TemplateMonster, and could not resolve it till I contacted Amina, and not only she resolved the issue, but she sent me screen prints step by step to correct the database. Thanks Amina, thanks Vincent White and thanks to all good people at TemplateMonster.com.
From: ArmenStamp.com
Highly pleased with TM customer service. Greg was of the outmost help in providing me with the assistance that I need it.
Thank you, Greg. --Rosa A.
Thank you Vicky and all the Technician Support for the services you give us. I was despairing because of a problem about a theme I bought recently.
A thousand of thanks for your professionalism
Heledy
Great experience and opportunity for any start-up business and wide options for selection to choose.
Very helpful and assist in support, i will contact you soon.
I wish you have a good day.
Thanks Alot :)
Alexandra is truly a great asset to the templatemonster.com team... she was able to help me sift true the extensive choices of templates which was extremely overwhelming for me... she was patient, professional, and extremely knowledgeable
Glad to have stumbled upon this website. Pre-sales agent Sandy is accommodating!
Alexandra helped me set up my online store today via chat. She was so helpful and answered every question and guided me in the right direction! I feel a weight lifted off my shoulder and wish I could give her more stars! Thank you again, Alexanda! :)
I PAY FOR AN UNIQUE TEMPLATE 800$, FEW WEEKS AFTER I SEE MY TEMPLATE FOR SALE AT 80 ON THE WEBSITE.
IT S NOT ACCEPTABLE.
IT S WAS EXTREMLY HARD TO WORK WITH, I SENT MANY PICTURES FOR MY PERSONAL TEMPLATE AND NOW HE SELL IT?!
I was looking for a Template for a new Webpage. JJ helped me via Chat and in 20 Minutes, i had everything i need, with all the answers to my questions ( and i had a lot of questions) Great Job guys, continue like this, i will definitely come back again!
I was able to create amazing and very professional looking websites for a good price for my businesses. Highly recommend!
I did not wnat to spend time in searching for a certain template. The chat was very helpful... thank you for helping out...
Great help and focus on problem solving! That's an incredible support! Thanks a lot!
Fantastic job helping me get through any problems. With support like this I don't think I will ever shop else-ware again.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.


Hello Nicolas,
We do apologize for any misunderstanding, but unique design and the template you're talking about are different things. Please find more details in your support ticket - MSG-175-78441.
Best regards,
TemplateMonster