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Templatemonster

3.3

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Hungary
1 review
0 helpful votes
Follow Chris K.
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I got promt infos, and guidance for the project from distributor side, and assurance for further assistance along the work.

Date of experience: November 4, 2016
Hong Kong
1 review
0 helpful votes
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Theme selection advise
November 3, 2016

A great chat experience. The Operator have good knowledge on the product and understand what I need. Thank you so much.

Date of experience: November 3, 2016
Guyana
1 review
0 helpful votes
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Patient and very helpful
November 3, 2016

I always enjoy the assistance provided by your company. Keep it up. Great service and great products.

Date of experience: November 2, 2016
Singapore
1 review
0 helpful votes
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I had problems installing my template. The support crew at template Monster assisted me till the template was successfully installed. Really appreciate the help and support!

Date of experience: November 1, 2016
NL
1 review
0 helpful votes
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Praise for Amina...
November 1, 2016

Amina is a wonderful staff member, helping me through issues with a template. She went out of her way to test different options until things worked again. Thank you so much for your efforts Amina!

Date of experience: November 1, 2016
Pakistan
1 review
0 helpful votes
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Great support
October 30, 2016

Template monster has great live support. I asked the support agent for a theme in Magento Shopping Cart which was available in some other framework. The support personal gave me great options and similiar carts in Magento as well. They are very quick to respond and give you proper support.

Thank you
Moeed Khan

Date of experience: October 30, 2016
Virginia
1 review
0 helpful votes
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They have a great amount of templates to use and their customer service and sales teams are fantastic. I presumed I had the perfect design but they helped me to select the best for my business. I will definitely use them again!

Date of experience: October 29, 2016
New York
1 review
0 helpful votes
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Asked a zillion questions and got every one of them answered with feedback on what information i need to know moving forward. Thanks, greg :)

Date of experience: October 29, 2016
South Africa
2 reviews
0 helpful votes
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Don't jump the gun
October 28, 2016

Lesson learned is dont think you know all, the level of service and feed back was amazing to the degree were my issue was escalated to ryan dewitt who setup everything that was needed not what I thought should be there.
Celine you are also mentioned cos i now get to see my great site up and running thanks to you.
It take a big person to admit I was getting short and temperamental yet the staff kept there cool and the out come speaks volumes for them.
Thank to all wishing you all the very best "I will be back" (cant remember who said that)

Date of experience: October 28, 2016
Spain
1 review
0 helpful votes
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Fast and helpful
October 27, 2016

Thank you for helping me through the process of purchasing my first website. Sandy was very helpful and guided me well... If needed i would use this service again.

Date of experience: October 27, 2016
Illinois
2 reviews
0 helpful votes
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Helpful Website
October 26, 2016

TemplateMonster is one of the websites I use every week. I think the recourse is very useful

Date of experience: October 26, 2016
Florida
1 review
0 helpful votes
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This has been the best chat customer service I ever had. Greg was clear and very helpful. Thank you!

Date of experience: October 25, 2016
Australia
1 review
0 helpful votes
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Id never dealt with Template Monster before, I found their instructions very easy to follow, but when I had problems with my host, I got stuck. TM support didn't disappoint, getting right in there and helping me out until my issues were resolved. They were friendly, helpful and had a fast turnaround. A good support team makes a business, these guys do a great job, thanks again!

Date of experience: October 24, 2016
Spain
1 review
1 helpful vote
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I'm a long time developer but one of the themes had some issues even I couldn't fix. All of them had to do with bugs or weird not standar css. The support team was able to help me solve some of them on the fly, and the others were solved by them in a very short time, sending me a complete step-by-step solution, having all my problems solved within 24 hours. Really good job.

Date of experience: October 24, 2016
Australia
1 review
0 helpful votes
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Very nice service
October 24, 2016

I am returned customer for TemplateMonster, I purchase the template from them over the years, and every time seek help from them, they always with a great patient and performed in the professionalism way. Good job guys.

Date of experience: October 23, 2016
Alaska
1 review
0 helpful votes
Follow Valkyrie M.
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Chat support was instant. Thanks for making the behind the scenes stuff "easy."

Date of experience: October 23, 2016
Florida
1 review
0 helpful votes
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So far good
October 23, 2016

Got good response the first time, took me to the right direction.

Date of experience: October 23, 2016
Canada
2 reviews
0 helpful votes
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They are there when you need them with great response times. Very helpful.

Date of experience: October 19, 2016
NL
1 review
0 helpful votes
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The chatfunction is very quick and easy. Team is very nice and helpful. They always have solved my issues and have answers to all my questions.

Date of experience: October 19, 2016
Massachusetts
1 review
0 helpful votes
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I really like Template Monster as the Templates are really nice, the service is great and you get all this at a very reasonable cost. It's a great value :)

Date of experience: October 18, 2016

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templatemonster.com
Founded in 2002