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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I got promt infos, and guidance for the project from distributor side, and assurance for further assistance along the work.
A great chat experience. The Operator have good knowledge on the product and understand what I need. Thank you so much.
I always enjoy the assistance provided by your company. Keep it up. Great service and great products.
I had problems installing my template. The support crew at template Monster assisted me till the template was successfully installed. Really appreciate the help and support!
Amina is a wonderful staff member, helping me through issues with a template. She went out of her way to test different options until things worked again. Thank you so much for your efforts Amina!
Template monster has great live support. I asked the support agent for a theme in Magento Shopping Cart which was available in some other framework. The support personal gave me great options and similiar carts in Magento as well. They are very quick to respond and give you proper support.
Thank you
Moeed Khan
They have a great amount of templates to use and their customer service and sales teams are fantastic. I presumed I had the perfect design but they helped me to select the best for my business. I will definitely use them again!
Asked a zillion questions and got every one of them answered with feedback on what information i need to know moving forward. Thanks, greg :)
Lesson learned is dont think you know all, the level of service and feed back was amazing to the degree were my issue was escalated to ryan dewitt who setup everything that was needed not what I thought should be there.
Celine you are also mentioned cos i now get to see my great site up and running thanks to you.
It take a big person to admit I was getting short and temperamental yet the staff kept there cool and the out come speaks volumes for them.
Thank to all wishing you all the very best "I will be back" (cant remember who said that)
Thank you for helping me through the process of purchasing my first website. Sandy was very helpful and guided me well... If needed i would use this service again.
TemplateMonster is one of the websites I use every week. I think the recourse is very useful
This has been the best chat customer service I ever had. Greg was clear and very helpful. Thank you!
Id never dealt with Template Monster before, I found their instructions very easy to follow, but when I had problems with my host, I got stuck. TM support didn't disappoint, getting right in there and helping me out until my issues were resolved. They were friendly, helpful and had a fast turnaround. A good support team makes a business, these guys do a great job, thanks again!
I'm a long time developer but one of the themes had some issues even I couldn't fix. All of them had to do with bugs or weird not standar css. The support team was able to help me solve some of them on the fly, and the others were solved by them in a very short time, sending me a complete step-by-step solution, having all my problems solved within 24 hours. Really good job.
I am returned customer for TemplateMonster, I purchase the template from them over the years, and every time seek help from them, they always with a great patient and performed in the professionalism way. Good job guys.
Chat support was instant. Thanks for making the behind the scenes stuff "easy."
Got good response the first time, took me to the right direction.
They are there when you need them with great response times. Very helpful.
The chatfunction is very quick and easy. Team is very nice and helpful. They always have solved my issues and have answers to all my questions.
I really like Template Monster as the Templates are really nice, the service is great and you get all this at a very reasonable cost. It's a great value :)
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

