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Templatemonster Reviews Summary
Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I am getting ready to set up website and Sandy was so helpful and she answered all my questions. I want a stress free setup without the headache and I have a feeling it will be stress free. I was referred to this website by my sister. Thank you Sandy.
Sandy was a Mastermind, i didnt had to ask any thing, Every of my Question got a Answer before i could ask!
Simon was very helpful... appreciated his time and knowledge.
Template Monster offers great products... thank you.
All their templates stop you using most of the functionality of Wordpress, and have to use their own Cherry System.
They are happy to take your money, but don't help after that... money grabbers with no support
Highly reccomend talking with this company for setting up a new site as reps were very informative and knowledgable about services provided
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Today Ias attended by Alexandra who I wthink is a good element in your company. She solved all my doubts and I think I am going to buy from you this week.
She showed several templates and there are several of them who seems they are what I need. I hope I can manage it just by myself. Thanks a lot for you time.
Best regards
Ingrid
I was using their service before and everything was great. Nice customer support, a big collection of filters and themes. They understand customer needs and it is very important today. A++ help.
I've been using the support folks for about a year. They never give up, stick with me until they fully understand my issue, don't talk down to me, and the "get er done." Thank you!
Fast and professional customer support - whenever I got a question - I`ll get consulted within minutes, thats how the customer-oriented service should work! I recommend!
Alexandra has fully helped me and answered to every question really quickly. I needed to create an articulate website and she offered me a lot of solutions. Thank you!
Best help and service, lori helped me to understand and select the correct product related to my need,
Thanks
Wir hatten bereits 2 mal eine Frage zum tmpl welches wir gekauft haben. Wir bekamem unsere Antwort immer innerhalb von wenigen Stunden, selbst am Wochenende. Unsere Fragen wurde Kompetent beantwortet und dadurch lösten wir unsere Problme recht schnell. Ein großes DANKE and "VICKY"
Weiter So!
We have received expected help, great advising. We need to implement service and products on our webpage. WP responsive template is the best for us.
Concrete and honest answers to my questions! Nice customer service. Recommends everybody to take contact with TemplateMonster
I just bought Monstroid2 and Tina and Sandy were great at giving me the information I need to make the right purchase. Thanks again!
Worst Company to deal with!
I bought a monster 2 template and these guys drove me up the pole.
Their documentation is incorrect and the download link was also incorrect. On chat they explained that they woudl give me a different download link for the template. To make matters worse, they gave me a configuration for the php. Ini file that did not allow their own template to be uploaded. After several changes via the hosting partner bluehost (also suggested by template monster as a partner) funny they take 5 hours to answer a ticket!
I finally used the web to figure out how to upload the template directly onto my new hosting service. The new template was extracted and lo and behold it need plugins that just dont seem to get installed!
When I contacted the chat channel on template monster Ivy informs me that I shoudl try re-uploading the template manually and that the issue needs time. Oops! It is their policy to frustrate you for 36 hours so you can buy their installation package where they would not misguide themselves on the mess they create.,
When I asked for my money back they said they would arrange a call back in 3 hours! Its 1:20 a.m. in India and he/she expects me to be awake to listen to their garbage about how pathetic their service can get and can get worse.
Hello Pawan,
Thank you for sharing your experience. We're really sorry it's negative. At this time we're doing our best in order to assist you.
Please check updates in the ticket EZV-187-75796. We do apologize for any inconveniences.
Thank you for your patience and cooperation.
Best regards,
TemplateMonster
All my questions were answered correct and i feel well informed. Absolut helpfull and very friendly chat operator which have cleared my mind to start my online business.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Paul, thank you for sharing your feedback. We're really sorry our theme doesn't work for you. However, our support team was ready to assist you with any question. We regret that you insisted on refund.
We'll be glad to cooperate with you in future.
Best regards,
TemplateMonster