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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Simon was so very helpful and answered everything I needed to know, in real time. Very impressed so far
I really enjoyed Miss Lori's service, she helped me with my doubts. And they have gained a new client.
I have very good experince with templete monster team they are very kind and very support even they can spend hours till your problem solve they try all ways to solve your issue they never make you upset to leave you without your question solved love you team for such a great support
I just had Alexandra and she was very knowledgeable about the various templates. I also had a technical question which she was able to get a hold of tech support and got me an answer in just a couple of minutes. Great support
Leesa
Сенди очень крутая! Дала мне скидку и была очень-очень вежлива! Выпишите ей бонусов пожалуйста! Я желаю вам и дальше нанимать таких крутых сотрудников
When we're offered many choices, we often get lost with making the right call. In our case, Simon was very helpful in providing various templates that are suitable for our needs. We showed him references and he made good recommendations. Thanks again!
Thank you so much for your help with the ticket and speedy turn around time, always great service once again thank you to Vincent White for a superb job and a job well done.
Its very good i got mor information form templatemonster. I can get very attractive and resposive template from here
The collaboration was perfect. Keep on the good work. Nothing bad to comment about responsiveness, promptitude... accuracy. Everything was perfect
It's a rare experience finding a support specialist who knows their stuff inside out. Lori was able to answer every question, point me to alternatives that met my needs and convinced me that I'd arrived at a web design site that might actually get me somewhere. Fantastic, Lori, 5 out of 5 any day.
In one word Awesome!
The help from these guys and Girls is invaluable. Without their expert Help and extensive Knowledge, I would have to spend hours troubleshooting - with no guarantee of finding a solution.
Always been able to Help solve an issue - A truly indispensable resource - Always the first and only place to get answers!
Regards Ian.
The support stuff is UNIQUE! Erica is one of the best in their field :)) so much things she have helped me with am really fascinated! Buy people and trust these guys! :)
I got really great help and support when i was looking for a new template for our website. There are expensive and less expensive templates. We found one good looking and well functioning with our Companys needs.
This is the second time I am using templatemonster and I was having problem checking out; were quick to help. Would use again.
I had a great conversation with one of your staff called Lori, it was very helpful, i got what i was looking for.
Thanks for Template monster
Agent JJ was so patient and walked me a novice to the tech world through the process and made me feel comfortable in my purchasing decision...
Many thanks to Michelle and Simon for being there to answer all of my queries - you guys are wonderful, keep on doing the awesome word and I am happy to have made the right choice.
For all you people out there planning to start their own business, go with templatemonster or go wrong - the choice is yours.
Regards,
H
Online service to help you with any problem. Still inform you about the development of a solution to your problem. They work nonstop and they are very willing :) I am very happy!
I was well impressed with the pre-sales operator. She was actually very helpful and advised me competently on what theme to purchase.
Thanks very much for the help
Online Customer service personal was really friendly and helpful! I have asked alot of questions about the template for someone new like me, it clears up a lot of question in mind!
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

