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Templatemonster Reviews Summary
Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I have bought many templates from this website. They are neat and professionally written. But, when you pay 75$ for a templates (other seller offer less), everything should be perfect in it. In my last purchase, the html template contained 7 pages but the header, menu, and footer could have been incorporated by php such that the designer does not have to modify 7 html files just to change something in the menu/header/footer. That is just easy but by addressing these small issues, these templates can be even more perfect!
I've buyed a theme for prestashop 1.7, it has a lot of bug their support team can't resolve for evident incompetence. They waste a month of mine time answer to a ticket one time a days whit a copy and paste answer and finally when i ask to be refunded they ignore mine request and deleted the request refund from mine backoffice.
It was clear that theme was just released and they didn't know how to do.
It was great chatting with Greg, the response was prompt and got info that i was after. Fully with satisfied with customer service provided. Good on you mate. Cheers
We were searching for a website template to change our old website, Greg offered us wonderful solutions as per our request. It was easy, quick and straight to the point.
Thank you.
It was an amazing experience doing business with TemplateMonster. I had a few questions. Which were responded promptly by Michelle and made it further easier.
The templates they provide are also amazing.
I had some 3 old Moto CMS template sites error out once i added the new version of CMS to my hosting... i had edited them to perfection. As i am still working on expanding and mastering the look of my last template that crashed the other 3... i started looking for replacements for unique ideas that are not in the categories listed. I explained my needs to Michelle and unlike the person before her... she went to work on diving into my ideas and guiding me to a template suggestions that could jump start a category that is not listed in the selection. She made me feel better that i can no longer use my flash based CMS moto templates that was edited to perfection but... move forward with the new version toward a fresh idea.
Another will be edited to perfection... dear to see how far i get with no coding...
I was helped by Dakota. Very patient, excellent communication skills and professional. Thanks yo so very much for all your assistance and support!
Great responsiveness and problem solution. I found my solution in under 5 minutes. How amazing is that will be looking forward to getting my site arrangements from this website.
Michelle was assisting me for choosing all the templates and spotting the differences. She has a patience of a saint and was crisp at delivering answers to my questions. Wonderful chat management that when I got disconnected I was transferred back to Michelle within a minute. Highly recommended. Hoping the same support from tech support.
24 hour availability is a can't beat function of these guys. They're generally pretty good with WP, CSS, etc. and can usually help you out of a jam. And they offer custom dev solutions if needed. Overall very solid service!
Great customer service helping identify what fits my needs. Awesome customer service, very polite and patient.
I encourage people to use this fantastic service.
I have been so amazed by the great support and patience Lori exhibited during my challenges...
Great help from Michelle! I will use template monster again for my next project... very good templates available for great prices
Very helpful chat with lori. This conversation was help me to take the template with various style of desig. Thank you :)
I am glad I could connect with Michelle on Template monster. She was more than helpful to find me the best website template. She even advised on which server configuration is needed for the hosting for the desired template. Such ownership is rare to find. Thanks alot it has been a great experience.
The sales rep were very helpful throughout the process. Definitely recommend to all who need to buy templates.
Very supportive customer service. All informations given according to what we need and it was very cool to work with.
Thanks for all your support! I didn't know where to start, was in a hurry and was lost. JJ's help with online chat was super helpful and he did a great job.
TemplateMOnster were able to narrow down my choices after a few questions to understand my client. They were quick and helpful in understanding what I needed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members