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Templatemonster Reviews Summary
Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I contacted the live chat to get some information on a customised template for one of my projects. I found the support staff to be very helpful. I am waiting for a proposal from the tech team. I hope I will have a just as much of a positive experience. Looking forward.
Response very quickly every time. And very helpful. But a little bit expensive for upgrading theme to new date.
I was trying to find the right template to buy and JORDANO from the pre. Sales team was the perfect help. Not only answering very quickly also helping me to find the best solution and all that I need. I chat with him and I email with him; he was alwasy nice and very efficent
Thanks
Very bad experience!
Purchase of completely useless theme. As a developer, I usually buy many themes. I made a big mistake buying on this site.
It's a shame not to repay a customer, it's theft. The fees are $ 70!
I explained to them that the template did not suit at all. They tried to dissuade me by proposing to have it installed by an expert from their team. I know perfectly how to install a template but it had no compatibility, no documentation, only errors!
I made the same day a request for reimbursement to the support but useless, they reassembled the info to 3 or 4 different people to finally tell me this:
"We appreciate your honest feedback and fully share your concerns, however I'm sure we will not be able to meet your request. This article is only available in French and English, and we are unable to provide you with the information you need. / further assistance offers we can not wait for you. "
I work on Wordpress for 5 years I know perfectly how to install a template in Wordpress, it's just theft when you sell a completely useless theme for that price.
I really advise you to go see the competition ;)
I was amazed with chatting Mr. Jordano Fring.he is so informative and has answered almost all of my queries and doubts.
I had a great customer service experience with Jace Paulsen. He talked me through each step of the process and guided me throughout the whole experience from start to finish to make it simple and easy for me. Even gave me a great discount so I'm extremely pleased and would recommend him to anyone so Thank You Jace if you ever read this. I never write reviews EVER but this case is exceptional so great job.
Thank you Sandy for a great job with the template :). Great prices on the hosting as well. Looking forward to getting all started.
Thank you for your welcome attitude & advice I really do appreciate it, I contacted more than one person all of them was helpful so thank for this great community.
I loved this site so much and the price and anything is so great and the customer support is so great either and one them named #CHASE TURNER i really appreciated his works and help i loved it thank you all and thank you chase turner...
Purchased one membershiped... Chase Turner he helped me and he was very useful, nice
Thanks for him and for your whole crew
I was looking for a template for my business for quite some time. But i could not choose one effectively. Today i knocked support and talk to Chase Turner and in a couple of minute by his suggestions i selected a really nice template i like. Nice doing business with Templatemonster. Will come back for sure.
Im chathu Peiris and i lost my website because i couldn't pay hosting on time, but Ms lori Johnson understood my problem. She was not in a rush to sell but to understand the real problem. And she offered me the finest solution she can give for my situation. So one more time she made the template monster great as a trusted company to purchase from when we faced a difficulty. Hope all people to be great as Ms lori Jhonson...
Thanks again
Chatu peiris
Excellent pre-sales.
The seller answered all questions, clearled my doubts about installation, technical details about the product, all the features the product offers and extra features that can be purchased from the company.
I had an absolutely excellent conversation and helpful understanding from Jace. Jace went above and beyond to assist me and provide me additional services and options.
I am very thankful. One of the best that ive dealt with at templateMonster.com!
I got a great deal on a hosting, purchased a template from Jace and will likely return to purchase another.
I've had a great help with my purchase process. I really enjoyed there patience and the assistance they gave.
Se puede hacer uso de todos los temas con un solo gasto es muy genial la idea para cambiar mi pagina las ocaciones que guste
Awesome! I will definitely be using them! I haven't used TemplateMonster yet, but if they are anything like their pre-sales customer service then I am sold!
I have had all the information I needed, all my question were answered. Though I still thing they should have a telephone, for me its more easier to call than to email.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Idov, we regret that you were not satisfied with the purchased product and would be happy to assist in rectifying the situation. However, as our representatives mentioned previously, unfortunately we were were not able to reproduce the problem. We'd appreciate providing some more information on the issues you faced in the ticket you opened or granting access to your installation, so our specialists could troubleshoot it on your end. Thank you!