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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Спасибо за поддержку. Мне удалось получить точный шаблон, который я искала. Это было легко и быстро.
Alison, Dakota, Alain,
Thank you for being always so helpful. I could not make anything without you.
Oscar Dominguez
Thanks Shane for the help. I managed to get the exact template I was looking for. Great pre sale service
Thanks Greg for your kindly support. I bought Joomla template *******. This template is one the best for my Software Company.
Best regards,
Carlos
PERU
Fantastic pre-sales services were provided on choosing the right product for our case, very supportive and patient customer support.
The staff is great and the help is very professional and to the point. I had an amazing experience with Lori.
I'm TemplateMonster's regular client.
The best support team I've ever know. Thanks for discounts you give from time to time.
Very helpful and strict knowledge based support service, thank you. I got answers on every question that i was needed to know. Thank you <3
Thank you to Greg for quality support. It was easy and fast. Just for little time i got necessary template and instructions.
I was looking for a template and an operator helped me wisely and with great patience. Great service!
Great thanks Lori for helping out in finding right template. I will connect back to your mail in a day or 2 to finalize things
The clerk was very polite and clear in all my doubts... My questions toke some time and she was very patience...
So far so good - will trial the page now and revert. I like the professionalism and knowledge of their offering.
This is an updated review. I was quick to leave a bad review when I had a problem but I have to say, Template Monster was quick to respond and exceeded my expectations so I have updated my review to a positive experience.
Thank you for swiftly fixing my issue and setting things straight. Good job, will buy again from them.
I would recommend Template Monster. It is my second experience with them and I find them very supporting.
I've purchased a few templates from templatemonster now. I can say without a doubt the customer service is spot on. I did not however have great success with their SEO packages, but all other packages were top notch. I highly recommend! P.S. Lori was outstanding
Sandy was very helpful and honest. She spent hours guiding me and was always very kind and proactive. Thank you, Sandy!
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Easy quick and helpful support, great offer, they not leave you alone after payment... I would recommend for everybody who want a great website or webshop theme
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.


Hello John,
Thank you for your feedback. We apologize for any inconveniences. Please provide more details about this case to [email protected] and we'll be glad to assist you!
Thank you.
Best regards,
TemplateMonster