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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Very pleased with pre-sale service. Becky answer all my questions regarding Opencart templates :) Thanks again
Keep it up. Very politely nature team. But some prices will too costly. After-all had a good experience
Template Monster offered a free website for non-commercial use, but my client wanted it for their commercial website. I contacted support and purchased the commercial license with no problems. Jenna Made the process a breeze.
Love the template i was recommended for. It suite my workshop. Stewart and Andrea was good also fast in response. I will recommend Templatemonster for a friend
Andrea was very helpfull and fast in response. Thanks! I'll definetely consider buying from TemplateMonster.
Andrea, who helped me on chat, has done a great job on explaining the details and answering my questions. She was patient and kind. This is definitely the company that I will work with soon. Thank you!
Lori, who helped me on chat, was patient and kind with my many, many questions. This is an awesome avenue to go if you are a newbie at setting up a webpage. I am very impressed!
Lori is the best and good helping for me to buy a template >>thank you all...
Totalmente satisfecho con la ayuda que me han ofrecido. La pregunta no era demasiado complicada, y he podido solucionar mi duda en poco tiempo.
I don't know how you guys experienced the service but I just had a conversation with Jenna from TemplateMonster and I now am the most informed non-tech entrepreneur. I was offered help to chose the template that suits my needs, and most importantly the guiding needed to understand what I really need.
From my point of view there is no other market place as templatemonster. They have the most professional services and the most responsive support.
Thank you templatemonster.com for making my life easier.
Best regards,
Sorin.
Very helpful in the very start of the enquiry stage. Hoping their customer service continues to be a positive experience.
Thanks for help, Luigi was the support person who helped me to choose best template for my website. Really appreciate.
They had answered all my question. Thank you so much. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Thanks to Jenna from Presales Department who told me how to adapt my needs to the right template. Also she gave me all the info to take a correct decision!
Muy buen soporte de Andrea. Claro y conciso. Muchas Gracias por su ayuda. Saludos.
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Fue de lo más cordial en su atención y me dio varias alternativas de páginas, ya tengo plantillas para iniciar mis trabajos... lindo fin de semana.
Shane answered all my questions in an clear way. Thank you so much for your kind. I am really satisfied.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

