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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I wasn't sure what type of template I should use, but I was able to receive online assistance from Becky. Becky sent me a few options to choose from based on the information that I provided. This was really helpful.
I had my questions regarding the template that has been very well answered Becky. I have questions on functionality and customization to which I got quite satisfactory response. I will surely like to comeback and give business to templatemonster.
I am a TM loyal and all you guyz are very helpful.
Yet when someone is EXTRAORDINARY in knowledge and support, that is really impressive and SANDY thank you for saving my project with the extra research and tips you provided.
I've been happy with the pre-sale support given by Luigi. Very nice.
Many thanks to him.
Jean-Pierre
Andrea Gracias por su ayuda! Todo me ha servido ahora solo falta hacer la compra, prometo comprarla muy pronto, eres la mejor.
He hablado por chat concretamente con Andrea y me ha sido de gran ayuda, respondiendo a todas mis dudas con paciencia y eficacia ante una pre-compra.
I have talked with Luigi, I got fast and very usefull answers, Thank you for it! The collection is also great, I think I can find here the solution for my business!
Eli was great, resolved my queries quickly and efficiently. Would recommend anyone to use them. She was very knowledgeable
Best service I have ever had in the Internet! Quickly and helpful! Luigi gave me answers to all my questions I had.
Thx Luigi for your help
Thanks Becky, you catered to my needs answering all my question satisfactorily. Becky is very knowledgeable about the company's products and services.
The support of Tempalte Monster has helped me in no time find the products that i needed to build a website. Not only a wordpress template but the best addons as well.
Thx to Luigi
Regards,
Tomasz
Thank you Becky.
Becky was very helpfull to answer all questions regarding templates. The presale support was very good. Hope it will be hte same if I buy their template.
The operator was helpful and answered all questions. The confusion was cleared up and the replies were frank and appreciated them
Shane was very helpful and patient while helping me pick out my template for my first website. I can't wait to get started. -mvs
I've an amazing chat with Jenna. She provided me with all info and helped to find a great template for my project. Thank you so much. I'll use your website for my next projects for sure.
Amazing designs amazing customer service. I go here first. They are my number one.:-) the others may be OK but I dont have time to worry TM makes it enjoyable to use web templates its fun!
templatemonster.com is really outstanding for their service. I am satisfied for there service. They also have a nice customer support!
Огромное спасибо за быструю консультацию и помощь с выбором необходимого шаблона. Помог мне в этом Shane. Желаю Вам всегда быть такими и в будущем, Вы лучшие TemplateMonster! :)
I was chatting with Luigi, the response was quick and fast... wish you and Template Monster all the best.
My problem with the map in the website was perfectly solved. Thank you very much, Crystal. You really helped me a lot.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

