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Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Texas
1 review
0 helpful votes
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Great
October 31, 2017

Had trouble trying to find what website design my company should use and their support person helped me a lot. He explained some of the capabilities and details for me after recommending several themes since I am not tech savvy.

Date of experience: October 31, 2017
New Zealand
1 review
0 helpful votes
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Great
October 31, 2017

Nice talk to Eduardo, he is very helpful and nice. Thanks
I have purchaed more than 10 templates from Template Monster, all works good.

Date of experience: October 30, 2017
Kenya
1 review
0 helpful votes
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Great
October 30, 2017

The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!

Date of experience: October 30, 2017
Malaysia
1 review
0 helpful votes
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Thanks for helping me to look for the website I want, it save my time on looking around myself with hundreds of templates. Thank you =)

Date of experience: October 30, 2017
TW
1 review
0 helpful votes
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Bootstrap version
October 30, 2017

Becky is very nice.
Although she cannot answer this question immediately, she will reply me via email.
Wait for her reply.

Date of experience: October 30, 2017
Florida
1 review
0 helpful votes
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They were recommended and I am pleased with their organized way of handling my questions and making recommendations.

Date of experience: October 28, 2017
Pakistan
1 review
0 helpful votes
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She is nice and customer caring female i appreciate her time and tolerance level in which she bear me and answer my all questions.
God bless you my dear.

Regards,
Nauman Asghar
*******294

Date of experience: October 28, 2017
Canada
1 review
0 helpful votes
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I've just spend over an hour with a chat help person from pre-sales and she answered all my many questions and others. I'm new to this and she helped reduce the confusion of what is possible and all the options and getting my farm website up. It seems affordable the same and like I can do it and make it look nice. Look forward to starting my website project with them

Date of experience: October 27, 2017
California
1 review
0 helpful votes
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Seems legit!
October 27, 2017

The pre-sales support was comprehensive and friendly. Haven't made a purchase yet, but the support was very high quality, and very respectful and very helpful!

Date of experience: October 27, 2017
Romania
1 review
0 helpful votes
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No comment
October 27, 2017

The customer service was excellent am going to add another review once the purchase and installation is complete as giving good review for customer service is not the same as giving good review for the final product services in this case is license and installation

Date of experience: October 27, 2017
Florida
1 review
0 helpful votes
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Online Chat - Excellent
October 27, 2017

Your agents are always super helpful and great to work with you. Extremely knowledgeable and friendly.

Date of experience: October 27, 2017
Argentina
1 review
0 helpful votes
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Buen trato
October 27, 2017

Atención rápida para poder resolver las dudas sobre las platillas y plugines. Son la Máximo. Se demuestra que hay un gran capital humano que hace mejor el servicio.

Date of experience: October 27, 2017
Texas
1 review
0 helpful votes
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Awesome experience!
October 27, 2017

Karl has been so helpful and professional in helping us set this site up. I am not exactly what you would call computer literate but my associate is and she has been working with Karl at my direction. We have nothing to say but first class service from Karl who was very patient in helping us with this project. So glad she picked your service and we anxiously await the website.

Date of experience: October 26, 2017
Georgia
1 review
0 helpful votes
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Great
October 26, 2017

It was very professional, fast and providing help, support and discounts, even though I contacted them late at night.

Date of experience: October 26, 2017
GB
2 reviews
0 helpful votes
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Pre-sales Advice
October 26, 2017

Spoke to Andrea in pre-sales asking to find a template that I'd seen. She sent through some excellent choices that suited the project perfectly and in good time. Great to be able to chat though with someone and in my experience excellent after sales as well

Date of experience: October 26, 2017
RU
1 review
0 helpful votes
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Magento templates
October 26, 2017

I had a few questions about installing a templates on our site. Operator was helpful enough and responded very quickly to provide me with satisfying answers.

Date of experience: October 26, 2017
Saudi Arabia
1 review
0 helpful votes
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Its was a great factor to a business to have very pleasant people working. Thanks becky for the great conversation. Congratulation for a job well done becky. I congrats also the template monster administration for hiring the people for the right job. God bless... #customer is value in the business...

Date of experience: October 25, 2017
Ukraine
1 review
0 helpful votes
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Great service
October 26, 2017

Although i had some pre-sales questions, Jace was very kind and helpful. Provided me with some links and did her best to help me. Really appreciate her efforts and customer care

Date of experience: October 25, 2017
Canada
1 review
0 helpful votes
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Excellent service!
October 25, 2017

J'ai eu l'occasion de travailler avec MOTO CMS et les templates au cours des derniers mois, très facile d'utilisation, j'ai utilisé le service d'installation, très rapide, et ils ont répondu à mes questions très rapidement et efficacement! Je recommande à 110%!

Date of experience: October 25, 2017
RU
1 review
0 helpful votes
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Отличная техподдержка! Дженна помогла со многими задачами и вопросами. Отвечала абсолютно на любой вопрос и довольно быстро. Ставлю 5+!

Date of experience: October 25, 2017

From the business

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templatemonster.com
Founded in 2002