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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Had trouble trying to find what website design my company should use and their support person helped me a lot. He explained some of the capabilities and details for me after recommending several themes since I am not tech savvy.
The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!
Thanks for helping me to look for the website I want, it save my time on looking around myself with hundreds of templates. Thank you =)
Becky is very nice.
Although she cannot answer this question immediately, she will reply me via email.
Wait for her reply.
They were recommended and I am pleased with their organized way of handling my questions and making recommendations.
She is nice and customer caring female i appreciate her time and tolerance level in which she bear me and answer my all questions.
God bless you my dear.
Regards,
Nauman Asghar
*******294
I've just spend over an hour with a chat help person from pre-sales and she answered all my many questions and others. I'm new to this and she helped reduce the confusion of what is possible and all the options and getting my farm website up. It seems affordable the same and like I can do it and make it look nice. Look forward to starting my website project with them
The pre-sales support was comprehensive and friendly. Haven't made a purchase yet, but the support was very high quality, and very respectful and very helpful!
The customer service was excellent am going to add another review once the purchase and installation is complete as giving good review for customer service is not the same as giving good review for the final product services in this case is license and installation
Your agents are always super helpful and great to work with you. Extremely knowledgeable and friendly.
Atención rápida para poder resolver las dudas sobre las platillas y plugines. Son la Máximo. Se demuestra que hay un gran capital humano que hace mejor el servicio.
Karl has been so helpful and professional in helping us set this site up. I am not exactly what you would call computer literate but my associate is and she has been working with Karl at my direction. We have nothing to say but first class service from Karl who was very patient in helping us with this project. So glad she picked your service and we anxiously await the website.
Spoke to Andrea in pre-sales asking to find a template that I'd seen. She sent through some excellent choices that suited the project perfectly and in good time. Great to be able to chat though with someone and in my experience excellent after sales as well
I had a few questions about installing a templates on our site. Operator was helpful enough and responded very quickly to provide me with satisfying answers.
Its was a great factor to a business to have very pleasant people working. Thanks becky for the great conversation. Congratulation for a job well done becky. I congrats also the template monster administration for hiring the people for the right job. God bless... #customer is value in the business...
Although i had some pre-sales questions, Jace was very kind and helpful. Provided me with some links and did her best to help me. Really appreciate her efforts and customer care
J'ai eu l'occasion de travailler avec MOTO CMS et les templates au cours des derniers mois, très facile d'utilisation, j'ai utilisé le service d'installation, très rapide, et ils ont répondu à mes questions très rapidement et efficacement! Je recommande à 110%!
Отличная техподдержка! Дженна помогла со многими задачами и вопросами. Отвечала абсолютно на любой вопрос и довольно быстро. Ставлю 5+!
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

