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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I have to recommend TemplateMonster because of their amazing support & service. It works really great for their customers. It was a very nice experience for me. Lukas
Very helpful and informative. Their service package is impressive and for people with no IT background (like myself) it matters. Prices are good too.
Blake was great. Helped me figure out my issues. Provided me with details on a few new great templates that will work me.
Primero me atendió Luiggi, estupendo, pero habla solo ingles... aunque hizo el esfuerzo y es de agradecer. Luego recibí un chat con Andrea, excelente... Un soporte como el que todos quisieramos recibir. Mi recomendación y enhorabuena.
Amazing template but operators are really really good speaking specially "Eli"
I would like to deal several times with Eli because this person guide me very well.
Хороший сайт, рекомендую всем, хороший онлайн чат, все быстро и удобно, оплата на высшем уровне, очень большой выбор шаблонов и бесплатно к шаблонам картинки
Eli was very helpful and knew exactly what I needed. He helped me narrow down my top 2 ideas. I will definitely recommend your website and come back when I need another one. Thanks Eli!
I just finished live chat with Eli who helped me with choosing the right templete i needed. We couldnt find the right templete but i was offered they could make me my own templete just fot 126$ and its awesome prize.
Thank you
Me atendió Andrea, contestó todas mis dudas, fue muy amable y correcta. Para recomendar.
Muchas gracias.
Muy resolutiva. Resolvió todos mis problemas, fue paciente y muy amable. Muchos dotes de empatía y comercial. Le doy un sobresaliente!
Good customer service! Personal thanks to Becky, who was helped me to choose a right template for my web-site and is ready to support me further to intall it.
It was great to connect with Jenna who was really helpful and very clearly knows her stuff. No doubt I'll need some more of her helpful advice and its great to know its available!
There are a number of steps needed when installing a new site (especially when the host is transferred). Jenna - Presales Department... explained clearly and in real time all the steps needed to ensure successful completion.
Merci pour la patience dont font preuve vos collaborateurs. Choisir un thème qui accompagne nos ambitions et notre vision n'est pas toujours aisé. Merci de nous guider.
I tried to buy a magento theme which was on black friday sale. But unfortunately, I missed the date and offer was expired. I chat with them and they offered me a same discount. The chat person is really kind and great as well she suggested few other options as well. Will definitely purchase on their site again.
Just the best there is, always even before BUYING. HELP
Good answer, my favo, and its my second template
Shane helped me with my questions regarding a template and gave me proper answers. Ill definitely do business with template monster!
Thanks
Thank´s Eduardo for the attention he has given to answer the questions. Great Support!. Template Monster you are my favorite.
Shane is the best :)) )
Shane is the best :)) )
Shane is the best :)) )
Shane is the best :)) )
Shane is the best :)) )
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

