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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Good customer support from Luigi. She answered all my questions and gave me additional information on creating a website. This site is indeed helpful
Lori, Really solve my issue which i was facing from last couple of days.
Brilliant Support and guidance. There is only five star else I will give 10 Star to Lori.
Brilliant, Keep it up!
I was very happy with the assistance I got from customer service. He was friendly, nice and patient. I would highly come back again and do some more shopping here!
Im looking for an e-commerce website... i found on this on the web. TemplateMonster having really awesome collection. Very good templates and simple and perfect. Most of the work around will be reduced. Really Impressive.
I chatted with a customer service agent named Becky. I explained that I was new at this and didn't have a clue as to what I was doing. She asked me a few questions and gave me a couple of choices.(which were so perfect, I wasn't sure which one to choose) Becky was patient and helpful. She was also very understanding, that I was totally lost. Thank you again Becky.
Shane was extremely helpful when I needed help with my Joomla template purchase. He guided me step by step and was patient enough to answer so many of my questions.
The online help assistant was the best experience I have come across and Lori was so professional. Asked her some dumb questions and she give me links to what I was looking for...
I miss my window of opportunity by half a day. Rather than making me, wait the Shane hooked me up. Thank you
I would say that not only the templates but also the customer source is outclass. Keep it up. You guys are doing great job
I have been working with TemplateMonsters for a long time and their templates are really great! Easy, beautiful and with good prices. Besides, they always give you some discounts for the next template, so it's really a pleasant partner =) Thank you very much!))
It is my first time I am creating a website and the help and support i had from TemplateMonster team, specially Andrea has been great so far! Very pleased with it. Now let´s keep working on it.
I often use TemplateMonster's pre-sales chat to help me find the right templates for my client.
So far they've done well by me every time.
Beautiful templates and best customer services, I am very happy with the services and highly recommend.
Greeting from Pakistan.
Shoaib
She provided me with great support and patience. I have all info and links for my project now. Thank you, Jenna, I like your team and services =)
Customer representative was quick and interested, very interested, thank you, absolutely 5 stars,
Offered a quick and definitive solution
Yes, I liked your support so much that I'll be your customer as soon as possible :) I'm considering buying the Monstroid2 template with widgets and installation service and hosting service. Thank you.
Comencé el chat de ventas pidiendo alguien en español y me lo asignaron en el mismo chat en cuestión de 1 minuto de espera...
Eduardo! Muy amable y sabiendo ayudar y tratar a las personas! Gracias Eduardo, ayudaste a realizar la compra.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

