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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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These guys are life savers and awesome customer service as well. The sales rep was incredible and quick.
Jenna from the pre sales dep was incredibly helpful. I had 100 questions and she was very patient while answering them all in great detail.
Im looking forward to working with the team going forward.
Отдел продаж, менеджер Дженна... Информация была предоставлена быстро, грамотно и в полном объеме. Внимательное и доброжелательное отношение к посетителю и его вопросам не позволяет пройти равнодушно мимо такого замечательного ресурса как Templatemonster и такого грамотного специалиста как Дженна и не оставить слов благодарности и ресурсу, и ей лично.
I was so happy, how monster template assisted me specially Becky. I am fully satisfied how he make my day. Thank you template monster.
They have an excellent and unique service like few companies.
I am very pleased. They are always willing to help and are very efficient. That's why I recommend it.
Getting a (paid) Joomla template is one thing, getting the support to adjust it to your needs is something else. Having responsive 24x7 chat support available makes TemplateMonster my template provider of choice.
It is amazing that they have a good customer service representatives who patiently assisting me in finding a template that suits my needs.
PRESALES-CARLOS STARTED ME OFF, SANDY GOT ME TO IT AND DOMINIC IN BILLING GOT ME THROUGH IT... THESE GUYS ARE GREAT AND THEY WILL STAY ON THE CHAT WITH YOU AS LONG AS YOU NEED IT... THE ONLY REASON I GOT OFF THE CHAT IS BECAUSE I HAD TO RESEARCH THINGS... AND WHEN I CAME BACK THE NEXT DAY I WAS ABLE TO PICK UP RIGHT WHERE I LEFT OFF... THESE GUYS ARE GREAT... PLEASE GET THE BUNDLE IT IS AWESOME... CUSTOMER SERVICE FOR ME WAS AWESOME...
Sehr freundlicher Kontakt worüber mir zusätzlich ein Rabatt gegeben wurde.
Die Abwicklung erfolgte auch sehr schnell
Alles bestens :)
I use Template Monster and they are brilliant everytime. They find the best template for me and even install it. Easy as.
Luigi at templatemonster was very helpful and answered all of my questions. He is great for the templatemonster business!
Carlos was very helpful and was knowledgeable about the template I had in mind for my new website. Templates is awesome to view, its cool how there are so many options to choose from.
Thanks
Thank you for your service, the live chat is very helpful, your templates are very interesting, will be using your website for long time
Thank you for the great service!
Fast, reliable and useful!
I have bought a template after the chat with the pre-sale representative.
Thank you once again!
When they listen to your ideas it is a company you want to deal with. Great staff great templates. Will be in touch with them.
Jenna pays great attention to details. She had offered nice templates & understood my needs greatly.
Jenna is the best. Never feel rushed and always helps me make an informed decision.
Great support and great templates! I am using them for all of my projects. Thank you TemplateMonster!
Nice person, great information. I'm a beginner with Template monster, but your operator made me want coming back for more. Which I will certainly do!
Mihaela
I love you the way you treat me and explained me. Your patients i love very very much. I will try to buy the template from you as soon as possible. Thank you very much. See you soon.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

