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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Sandy was informative, clear, and concise. She answered all my questions and offered great suggestions for other products and services. I'm considering a greater investment with you guys as a direct result of her great customer service. Lucky to have her! Thanks...
So responsible for helping me to buy the product. Answering me so fast with full description of what I need. I believe their products are the best themes around the globe.
I was looking for a Multiproduct Shopify theme and Luigi contacted me from Support and he was so awesome; brought me 2 themes right exact to my needs and then explained me the whole process from store setup to shipping and product setups. I loved the whole experience, never thought that purchasing theme and setting up an online store would be that easy. Best service 10++++!
Sandy thank you for your assistance. Your suggestion are great and helpful. Now it's much easier for me to do the perfect website.
Nice service with many offers. Good discounts, many options of templates, free hosting and wide bandwidth
He guided me through different template and hep me choose the best. Very pro Carlos. Thanks you.
He guided me through different template and hep me choose the best. Very pro Carlos. Thanks you.
The person who took care of my request was very responsive, strong proposal and answered all my questions.
Support, very satisfactory and helpful.
Many thanks Luigi :)
I just finished a Chat with Sandy, an expert of TemplateMonster. I came with a problem and Sandy find me a potential solution.
EXCELLENT!
I have never experienced a customer support like yours... its like a dream... brilliant i will never go to any other website... customer support operator "Sandy" i got all elements needed to create my websites with out self searching... i lovetemplate monster...
As we have some doubts about which template use for our customer, we contact to pre sales chat and Jenna assist us to choose the best theme to use. Great theme and service!
Treeforest will sell you a "regular license" which basically mean you can't use it for really anything! Be very careful!
TemplateMonster was upfront and you can ACTUALLY USE THE TEMPLATE
JJ answered all my questions excellently and was very warm and helpful. Great customer support! Thanks again and again
All questions answered in a few minutes, all problems solved! I had a nice conversation trough the chat with Luigi and he gave me a very professional support.
I'm rather new to the online world, and the supporter (Jenna on chat function) were both patient and serviceminded in her contact.
I spoke with Andrea, i found the thing very swiftly, thanks a ton for your support on my product. I was been surfing for the thing in the whole site where i was unable to find meet my thought process. On andrea suggesting me the template it made me quite simple and not much time taking, really the service was marvelous...
I found rapidly that i was looking for, very useful help and excellent service. Thanks a lot for your support
I have spoke with Jenna suprport is like in 5 star hotel fantastic proffessional and very helpful I really recommended.
Easy Age Verifier was really helpful, she was fast and knew how to help me. Easy 5 stars for her. The plugins given were suitable for me, the entire experience just went smoothly
Jenna from pre-sales dep
I have got a nice experience here.
Excellent information, sense of humor and intelligence. Than you!
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

