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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I needed some additional work done on my website on a template I purchased from Template Monster some months ago but not had the chance to do this as I am busy running my business. Luigi provided some good suggestiosn and I was able to purchase the right package to help me get my website completed.
Templatemonster has amazing templates with state of the art design. I recommend Template Monster service for anyone who want to develop a professional website. I had great support from Carlos AAA+++
I received excellent service from Luigi helping me select the perfect template to suit my business specifics. I had spent a good hour or so looking through hundreds of options you have to offer and finally decided to click on the chat with operator option. Which was a good thing, I should have done it much earlier though and I must say it was probably the best customer service experience I've had online. I will definitely come back and continue doing business with you... thanks very much and thanks again Luigi. You were excellent and saved me a ton of time.
Very kind and helpful.
I recommend Template Monster service for everyone.
I am very happy with there service
She (Sandy) helped me with what I needed, I am very happy with the attention and the excellent service, I requested some templates for several clients and she helped me very kindly and now I am determined to buy here
Sandy was really helpful. She was really friendly. We appreciate that! Thank you very much.
Beautiful templates, huge amount of options and good prices. We recommend this Website and Shop.
Best regards,
Serhad,
CEO of Izoli Data AG
A traves del chat, he hablado con Andres y me ha ayudado a elegir una plantilla que cuadra perfectamente con los datos que le he dado. Muchas gracias, haceis un muy buen trabajo.
Awesome service the representative was very easy to work and informative and the service was very fast.
Thanks to Sandy, she was patient and answered all my question in a simple and professional way.
Her assistance helped me to get the decision to buy the template I liked
I received excellent service from the tech support team especially from Amina Freigner who went the extra mile to help me solve my issue. Will definitely continue doing business with them
I was given great advice in a quick and speedy way, JJ was very helpful! I was given plenty of options to choose from.
I had quick, efficient and resourceful support from Becky. She offered a very professional consulting session, interested in the scope of my project to best assess and explained all the services they can provide along with the theme to have the whole project done by them in 5 days. Boy was I pleasantly surprised!
If you haven´t tried their support, make sure to contact them to get all the help you could possibly need.
Buena atención al cliente, y me solucionaron los problemas, ya que me hicieron un buen descuento y me arreglaron un problema con el mail, gracias Andrea!
I really impress for your service.
Your team are amazing.
Thanks from bottom of my heart.
Krit Thailand.
Nice assist, will come back later for more templates! Thanks to Luigi for helping me to find a theme :)
I want to choose template for my website www.advertizer.shop and TemplateMonster.com good assist to me for the better option and including SSD hosting. Very nice.
I was talking with "Becky" He helped me to choose best template.
Best Customer service Experience I have ever faced.
Thank you.
I'm new to setting up sites, through online chat, everything was very easy, informative, and very fast. Thank you.
Thanks for the quick service. There was a 50% discount on certain templates that lasted for 24 hours. When I came back to order one the discount was gone. With a quick chat they solved the problem and I got the 50% discount
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

