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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Sandy was very helpful. I had a lot of questions and with a fast respond she answered everything I needed to know.
As a long time user in this websites this is my first time in template monster, they have gain a new customer for sure.
Thank you
I went on chat for some help. Usually some sites you have to end up waiting for the person to connect. Here Sandy got connected quickly and my request was taken care of within few minutes. I prefer chat as it gives me option to work on the side when I am busy. I liked the service and the pings that prompts me too.
Really enjoyed speaking to well resourced personnel. Thanks Becky for going out of your way to help. Will definitely use templatemonster and Becky's advice and services.
You guys are great at responding to customers. I would like to do business with you for over 1000 times. You're so incredible!
New to Template Monster and my first experience with my questions was very professional and the correct info! I'm going to purchase the template and work with these guys more in the future instead of building from scratch! Thanks TM for your help!
I spoke to the Sales Guru Sandy and within 29 minutes I had found a solution for my site. Very informed, friendly and quick service. The best part about it is the add-ons that I wanted and were seamlessly embedded as part of the solution. I a very happy guy! It took me 5 weeks to get to this point with my previous developer so I give this 2 thumbs up! Kudos
Hyper thoughtful with my problem, it was solved through 10 minutes and was very helpful. Great Comunication with Shane
Sandy was so great helping us with what she though was what we where looking for, amazing speed. Polite and great communication.
Chat with Sandy, she was very willing to help me find the right template for my fitness website. I wasn't expecting this level of customer service. I'm sold.
Me atendió con gran profesionalidad y amabilidad, aclarando todas mis dudas. Respondió a todas mis preguntas con exactitud y me dio una visión general bastante buena de lo que ofrecen y yo necesito.
Thanks Sandy for your amazing support. Very efficient and knowledgeable. I was all over the place with choosing the right template for my company's website and she assisted me really well meeting the needs requested.
Good assist from Sandy, i requested some template customization and hopefully they will do it in time
Excellent service as always. I will keep my business here.
Online help is great.
The templates offered in different CMS providers means that you are not disappointed as you can still hopefully get the template you wish for.
I really like the templates of templatemonster and the perfect support. Any technical and product questions are answered quickly and competently. Thanks a lot for this and your continued good service.
Thank u Sandy, you have helped me in a great efforts thank u again, I recommend to use template monster from all people by using services like Sandy's have :)
At all times I needed technical help (either for technical support or even a question about which template to use) the Template Monster team always helped me promptly. For me, it's the best company in the template segment.
I contacted them on chat to know about a plugin that they've integrated on their website. The team supported me generously and gave me information. Thank you TemplateMonster.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

