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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Thanks a lot to your operator Jenna for a truly awesome help in assisting of choosing the theme! I was not sure about ordering, but now as I got nice help from her I will definitely buy the template. I hope if I will have any further question I can get the same quick and useful advice.
Shane was straight up and understood my needs. Offered to prepare a cart of the features/services I needed to get the website off the ground as fast and well as possible. Super glad that he was there to navigate that with me.
Great Support and super fast response, thank you, Jenna, for your patience and great help. I hope, that I will find some template, what you send it to me
I clicked the chat window with very little expectations - Sandy appeared and I was blown away with the time she spent on the chat and looking to find a template would check all the boxes I needed.
I'll be buying from Template Monster, based on this experience alone.
That was a great conversation. Really helpful and I feel that this person tried to do the best to assist me.
I appreciate that.
Luigi had helped me a lot and responded ver quickly. Im happy with it and will definitely buy it again in the future.
Had a chat with Becky from support. Nice and professional support as it should be. Absolutely happy with it.
Nice supportnice supportnice supportnice supportnice supportnice supportnice supportnice supportnice supportnice supportnice supportnice support
The wordpress template is very functional, complete and very organized, ideal for a lot of content but well organized.
Thanks, Eli, for helping me figure out exactly what I need!
I am a complete rookie who needed help creating my web store. Eli helped me pick a platform, a template, and choose services within my budget.
I can't wait to have my site up and running!
I Work in Marketing team for my company (which is in exports). We are planning to revise our old website completely but I could not find the right template to go with it, Spoke to Luigi, quick response and immediate resolution to my problem.
Great, price is cheap than other websites.
Good promotion and good support.
That's good choice for beginner
For my consulting business, I needed few templates and I reached out to Sandy on Templatemonster.com. I was given professional advice and representative stayed with me for 1 hr to provide me with options and answer my questions. I was fully satisfied and would do business with them again.
Looking for some specific functionality and Sandy is kindly helping me find the right solution. Very useful. Thank you!
I'm looking for a new specific and particular template and Sandy is really helpfull! I appreciate the way she listen and help the customers.
I tried to change my opencart theme.
I found theme myself but it is diffcult to find perfect one.
So i chat with assistant Luigi and he send me perfect one.
It was very useful and helpful.
Save my time a lot.
There are all sort of opencart theme. Amazing.
In this [not so] complicated process and my being overwhelmed with so many choices, my chat operator 'CARLOS' was fantastic! Lead me thru saving me mountains of time, he was understanding and compassionate to my issue!
Thank you Jenna for such wonderful support. I know all I what need and for sure I will work with your company. Super assistance, great patience, marvelous products and services!
This is the reason I'm buying on this website. Amazing customer service. The representative answered all my questions and made a though process of checking licenses easy!
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

