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Templatemonster Reviews Summary
Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Estaba buscando algunas plantillas para mi sitio web y me atendió Tommy, ayudándome a elegir según las necesidades de la compañía y del presupuesto.
Excelente servicio
I spoke with Jenna from the pre-sales dept, and she gave me all details i needed, and even more! Than you!
Genial rapido y facil, Tommy me soluciono todos los problemas y me aclaro todas las dudas. Volveré a comprar y recomendaria a cualquiera que tratase con Templatemonster
I recommended it to everyone, they resolve my problem and answer all my needs when i need to fix somethings
+++++++++++++++++++++++++++++++++++++++++++very kind and efficient++++++++++++++++++++++++++++++++++++++++++
I don`t have much experience in web and templates, but as I wanted to make a present for my boyfriend I needed a help of profesionals. That was a nice experience. Оperator helps me a lot and explaned everything very clearly. I`m grateful for the help! Hope everything will works good)
Se entiende todo claramente y rápido comunicando, no tuve problemas en hablar y explicar mis problemas. Mis dudas quedaron despejadas, especialmente a las personas que no sabemos mucho sobre hosting y dominios. Espero cerrar la compra con todo lo ofrecido :D
Muy amable y se le entiende todo lo que indica, solo espero que todo lo que se prometió se cumpla. Por otro lado no fue bueno que entre otro operador y que solo hablaba en ingles
After having received a completely fraudulent product from them more than a year ago, their sales department tried contact me again to defraud me of more money. I told them on the phone to never contact me again, but they have since sent two additional e-mails that I am referring to law enforcement for criminal prosecution as harassment.
I am clueless why they would pursue this or risk a civil and criminal legal case against their company. But they did, so I will take every option legally open to me to prevent them from harassing or criminally defrauding anyone else.
Regards,
Paul
I went online to their site today to purchase a template. I had lots of questions which they answered quickly. I feel comfortable that they will give good support once we are up and running as well. Quality business.
The agent was understandable and very helpful. I was more than happy to be serve by agent ID: Jenna
Thank you
Sandy was simply great, answered all my questions and even provided resources for further research. Now I am certain I know what I'm buying, 5 stars for her and her attitude!
Quando pensi di impazzire nella ricerca del layout affidatevi agli operatori. Oggi luigi in 2 minuti mi ha risolto il problema! Grandi!
We found some templates and have multiple questions.
After connecting with the support we get a fast, accurate und very friendly Support!
Even with special wishes they're helpful.
They helped me with my case and gave me a solution on time, they gave me a wait in a purchase and it was great.
I wrote initially that I could not use this company because of the anti-American commentary on a few of the demos. I contacted the CEO of TemplateMonster and he responded quickly and removed the offensive narrative. I am extremely impressed with his business acumen and as stated in our correspondence, will return to the site for my future template purchases. Highly recommend doing business with a company that is sensitive in this political environment. I don't doubt that there is similar commentary on other templates because of the scope of authors and teams around the world, however, his quick response to this situation has restored my trust in his ethics.
Dear Rebecca,
Thank you for understanding and giving us a change to rectify the situation. We are really glad you enjoyed talking to our CEO and we promise to keep quality of our products and services on the highest level possible and always listen to our customers. Should you have any further questions or concerns please feel free to contact us at customercare [@] templatemonster.com
Found a couple of beautiful templates to use and spent productive time with a chat agent. Researched reviews of TemplateMonster and liked what I saw. Would love to purchase a couple of the templates but at least one of the demos was so stunningly insulting I just can't push the go button. I'm not clear on how the 'in-house' design teams would sacrifice their employer's reputation for a chance to express personal political beliefs. Makes me nervous that they'd compromise ethics and values elsewhere. Will put the word out to my webmaster friends.****I reviewed the template again and as I got deeper into the product I discovered a host of anti-American sentiment. I am assuming by the text included that the "in-house" team is not located in the United States. I simply cannot support a company that hates America. "Trump has launched an uprising of the indecent, one that is now much bigger than he himself, a popular movement of white, conservative America that after eight years under ConLiberal President Barack Obama, yearns for a leader who will usher in the counter-revolution."
Bien, hoy he conocido a la operadora Lori, deberían de subirle el sueldo o darle un plus pues a parte de atenderme con mucha diligencia y educación, me ha dado soluciones adicionales a lo que iba buscando, sabe vender y lo hace bien, y eso hace que la empresa obtenga beneficios, apuesten por ella.
Un cordial saludo de un cliente satisfecho.
Atte: J. Carlos
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We regret that you encountered such issues and apologize for any inconvenience. Please let us know your email address or order ID (via private message) so we could investigate the situation.