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Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Australia
1 review
1 helpful vote
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Thanks for help and discussing the matter so nicely. Becky was very helpful in understanding my requirements for website.

Date of experience: August 3, 2018
Canada
1 review
1 helpful vote
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Superb Chat Service
August 3, 2018

Jace helped me select template styles that are appropriate for our association. There were so many to choose from. Her input was superb and she looked at website styles that I liked.

Jace was helpful, professional and efficient. Thank you so much.

Date of experience: August 2, 2018
Malaysia
1 review
0 helpful votes
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Pre-sales support
August 3, 2018

The operators are helpful and patient. Willing to help to look for alternative solutions when there is an issue with the one I found..

Date of experience: August 2, 2018
GB
1 review
0 helpful votes
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Eli was very patient with me and it tuck time but she patiently manage to provide me with the service i wanted and even went beyond by giving some other helpful info. I needed on hosting... wonderful may God bless you Eli and hope we can chat again... thank you

Date of experience: August 2, 2018
Australia
1 review
0 helpful votes
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So far; great! Just contacted TemplateMonster. Had a very good chat with Archie from the Sales. He is patient, knowledgeable and kind. I am hoping to meet with the same, professional standard from the assisting host when working on my new website.

Date of experience: August 2, 2018
Australia
1 review
0 helpful votes
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Jace is Amazing
August 2, 2018

I was looking for a theme with all my needs and jace the superhero he is soughted it out with me and was very patient with all my questions,
It is hard to find good help these days, so i was glad to have the expert help i needed today.

Date of experience: August 1, 2018
Canada
1 review
0 helpful votes
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Great online support!
August 2, 2018

I want to thank Jace for the amazing support and patience with my questions! I was truly blessed to interact with them and they were so helpful! Thanks Jace!

Date of experience: August 1, 2018
Poland
1 review
0 helpful votes
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Great service
August 1, 2018

Great, great, GREAT! Very professional, friendly and helpful crew. I got the help I needed every time. Thanks to Jace for your help!

Date of experience: August 1, 2018
France
1 review
1 helpful vote
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The template is quite complete and customizable!
I am looking forward to buying it and selling lots via my new website!

Date of experience: August 1, 2018
Wisconsin
1 review
1 helpful vote
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Amazing Support!
August 1, 2018

I have always had wonderful support from the sales team operators, and especially Jace. Thank you so much for your wonderful service! A pleasure to work with!

Date of experience: July 31, 2018
RU
1 review
0 helpful votes
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Good Support!
July 31, 2018

Общался со специалистом Jace. Супер. Позитивный и отзывчивый. Не теряйте таких людей и держите их всегда рядом. Это ценные сотрудники, которые поднимут уровень онлайн бизнеса на новые вершины. Цените ребят, особенно Jace. Такие встречаются 1 из 100. Спасибо за качественное обслуживание!

Date of experience: July 31, 2018
Bulgaria
1 review
0 helpful votes
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Useful assistance
July 31, 2018

Had a nice and useful assistance from a sales team operator- Archie. Thank you so much! And I always have received great support from Template Monster Team.

Date of experience: July 31, 2018
Slovenia
1 review
0 helpful votes
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Loigi helped me with my mistake and in few short minutes everything was fixed. We have a laugh and between he fixed everything. Great support, thanks.

Date of experience: July 31, 2018
France
1 review
0 helpful votes
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On va voir en travaillant avec eux, mais j'ai de bonne espérance de pouvoir réaliser mon projet avec cette entreprise de qualité Burger jc

Date of experience: July 30, 2018
BO
1 review
0 helpful votes
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Great job
July 29, 2018

I received a complete and very kind assistance. The precise information of what I needed and new options to consider. Really grateful for the assistance I received. Thank you very much!

Date of experience: July 28, 2018
Georgia
1 review
0 helpful votes
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Caroline was SUPER patient over the chat and walked me through the whole process. Patient, resourceful and very professional. Recommended ++

Date of experience: July 27, 2018
Bulgaria
1 review
0 helpful votes
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Great variety of templates for anyone wishing to start either from scratch or just looking for a simple easy-to-use theme. The help of the staff is everything you wish to see in a website like this.

Date of experience: July 27, 2018
Israel
1 review
0 helpful votes
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Very good service
July 26, 2018

I got a very good service from Jace Paulsen. I had a lot of questions before the purchase. He was very professional and very helpful.

Date of experience: July 26, 2018
Mexico
1 review
0 helpful votes
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Excelente asesoria
July 26, 2018

Me atendió tommy, únicamente le di la información sobre lo que necesitaban mis clientes así como sus necesidades y el me dio propuestas que me ayudaron a que los clientes estuvieran contentos.
Excelente servicio y propuestas.

Date of experience: July 26, 2018
RU
1 review
0 helpful votes
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Так приятно было работать с Дженной из отдела продаж, грамотно подобрала шаблон, предложила дополнительные сервисы! Помогла с оплатой! Так обходительно и так вежлива! Умница!

Date of experience: July 26, 2018

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templatemonster.com
Founded in 2002