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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Caroline is the best! She helped me all the way through with choosing the correct templates for me according to my need. Really nice templates and great care to the customers! Good luck to the whole team!
So far, I have received very great and satisfying service from Greg, which of course simplify my decision. I have not used the product yet but definitely will soon.
Me demore 3 días en comprar esta plantilla, y siempre estuve en contacto con Tommy, me llamo y soluciono todas mis inquietudes y me ofreció las mejores opciones para sentirme segura con la compra! Muchas gracias por ayudarme
Excellent Templates, Services and Especially the Support. Highly Recommended. Been using them for years, never had an issue.
The process to purchasing my template was so easy to do. Caroline, a tech support agent walked me through the process, plus answered my questions before I purchased this template. It was very easy, and she was so much help! I recommend template monster for your next purchase and great support.
Sheri D.
Vielen Dank für das tolle Support. Alle Fragen wurden kompetent und schnell beantwortet. Auch Lösungsmöglichkeiten vorgeschlagen.
Need a new template for my site and had a brilliant support by Jace who answered all my questions:-) It was perfect, thank you so much!
Just started the process but Caroline/Eli and Wesley have been great, I had a lot of questions before starting the process and the team have been great in helping me understand how everything works, they are very patience and understanding. Communication with all 3 staff members has been fluid and quick. Thanks again!
I spoke with Jenna, and she was very helpful. She offered me some great advice and showed me some templates that should fit the theme I am looking for.
Thanks to thier patient customer service (in my situation this assistant's name is Caroline) it's a very customer friendly place to have opinion about what you should expect before you purchase a theme.
Archie was very professional and offer me the BEST price!
I am very pleased with the service and for sure I will purchase more themes.
Chatted with Caroline regarding a template I was interested in and she was polite, responsive, and helpful. I look forward to future dealings with TemplateMonster and hope to interact with Caroline again.
Becky was so helpfull and she offer to me the best options that i need. SHe also give to me a promo code with a discount and that was awesome!
Jace was a great help. He took his time and did not rush. Help and answered every question me and my client had. He did a great job
Thanks a lot for the super cool help of Sendy operator, she really helped a lot and together we found the needbl template with admin panel which I couldn't found myself. As well I appreciate a lot all service of template-monster.
Thanks to Caroline for your listening in a few minutes I found the template that I needed and I hope to come back for other possible needs. Thanks again
Expert and knowledgeable expert
I had an awesome time with the support my purchased decision was taken through directly from the beginning
Perfect site and perfect people who help you with every your problem. I want litlle bit more discount for theme what I was choose and O was get it! I can only recommend!
The team is very knowledgeable but more importantly patient. And i felt reassured i was making the right purchase decision
Thank you Archie
Thank you for your support, Archie helped me a lot because i do not have any aknowladge about templates, but he helps me pretty much!
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

