Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Templatemonster

Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Templatemonster?
grey stargrey stargrey stargrey stargrey star

Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

This company does not typically respond to reviews

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow Dmitriy L.
Unfollow Dmitriy L.
Share Review
Report Review

Спасибо, Jace.
November 3, 2018

Спасибо, Jace за ответы в чате. В ближайшее время обращусь к вам с еще рядом вопросов. И более чем уверен, что приобрету сайт.

Date of experience: November 2, 2018
California
1 review
0 helpful votes
Follow J C.
Unfollow J C.
Share Review
Report Review

In today's digital / automated moment we live in an actual human was available to address my concerns. Looking forward to getting the product installed and working without issues but in case of hiccups I hope support will be as timely and impressive.

Date of experience: November 2, 2018
South Africa
1 review
0 helpful votes
Follow Morne W.
Unfollow Morne W.
Share Review
Report Review

Great support!
November 2, 2018

With so many choices of templates, it is easy to get lost in all of it. But with the support of the on-line chat, it helps with the figuring out of what is best for your needs. Well done!

Date of experience: November 2, 2018
NL
1 review
0 helpful votes
Follow Muhammed E.
Unfollow Muhammed E.
Share Review
Report Review

Good customer service
November 2, 2018

It was good to talk with their chat support Francesco, he provided me with what i want and give me some offers and good services to make everything easy for me with a good price

Date of experience: November 2, 2018
GB
2 reviews
1 helpful vote
Follow Henry M.
Unfollow Henry M.
Share Review
Report Review

Extra helpful support
November 1, 2018

Caroline was very helpful when I needed help in choosing the right template for my website. She went that extra mile making sure I receive the best possible support. I like choosing my templates from her company because they provide 24/7 support and that's what every company should have!

Date of experience: November 1, 2018
Poland
1 review
0 helpful votes
Follow Felipe G.
Unfollow Felipe G.
Share Review
Report Review

Magnífica atención
November 1, 2018

Tommy me atendió todo el tiempo que necesitamos aconsejándome sobre diferentes productos según mis necesidades. Su trato fue cordial, amable y profesional. Les recomiendo que si van a realizar una compra puedan ser atendido por Tommy.

Date of experience: November 1, 2018
Mexico
1 review
0 helpful votes
Follow Miguel G.
Unfollow Miguel G.
Share Review
Report Review

Evaluación de Template
October 31, 2018

Excelente servicio y atención ademas de mostrar un excelente dominio y conocimiento sobre los productos.

Date of experience: October 31, 2018
Florida
1 review
1 helpful vote
Follow Jorge A.
Unfollow Jorge A.
Share Review
Report Review

I am in the process of setting up a business website and for those not having the pleasure of creating one, the task can be daunting. I choose to come on TemplateMonster.com to make it easier on myself. Going through some of the templates I quickly realized I would need help. I clicked on their chat feature and had the privilege of being helped by Caroline. She was sure to ask questions and drill down into what I was looking for and what the needs of the website would be. Caroline was sure to I end she ask to follow up questions and answer my questions as we went along. In the she helped guide me to the right template. She was informative, understanding, intuitive, and patient. It was a pleasure to work with.

Date of experience: October 30, 2018
Kenya
1 review
0 helpful votes
Follow Ilan A.
Unfollow Ilan A.
Share Review
Report Review

Best Service from Carol!
October 30, 2018

I'm Alex from Kenya. Caroline W. Has been of very great help today. I received probably the best online customer support ever. She's very patient and has gone the extra mile others do not. Any customer who comes to this site should probably experience her service to get what I'm talking about. She can negotiate very well, she got me the product I just needed and hey, discount on the way. Her attitude is right and perfect. "Aendelee vivyo hivyo". Thank you.

Date of experience: October 30, 2018
Afghanistan
1 review
0 helpful votes
Follow Khaistakhan F.
Unfollow Khaistakhan F.
Share Review
Report Review

Web Template
October 30, 2018

Dear Sir / Madem
A nice day
I am Khaista khan from Afghanistan
I am a Web designer and web developer. I want to sell my web template on your sit.
Can I do it?
If it is possible please give me some guides about this step.

Thanks

Date of experience: October 30, 2018
California
1 review
0 helpful votes
Follow Marcus M.
Unfollow Marcus M.
Share Review
Report Review

Chat was very helpful in helping me understand the services and pricing! I would recommend contacting one of their professionals to get a full understanding and help choosing a template!

Date of experience: October 29, 2018
Italy
1 review
0 helpful votes
Follow costanzo g.
Unfollow costanzo g.
Share Review
Report Review

Scelta template
October 29, 2018

Operatore serio, preciso, e mi ha aiutato a scegliere il template piu giusto alle mie esigenze. Sono molto soddisfatto

Date of experience: October 29, 2018
GB
1 review
0 helpful votes
Follow Jelena S.
Unfollow Jelena S.
Share Review
Report Review

Good customer service
October 28, 2018

Greg was very helpful and supportive and even though I couldn't complete the purchase I feel encouraged and my questions got answered.

Date of experience: October 28, 2018
Czechia
1 review
1 helpful vote
Follow EDJERSON D.
Unfollow EDJERSON D.
Share Review
Report Review

Perfect
October 28, 2018

Greg was very supportive and willing to help me. He sent me e-mails with the descriptions of what I needed.

Date of experience: October 28, 2018
Mauritius
1 review
0 helpful votes
Follow Hansa M.
Unfollow Hansa M.
Share Review
Report Review

Great assistance
October 28, 2018

Caroline was helpful, very friendly and answered all the questions. All the questions about the website were answered.

Date of experience: October 27, 2018
Nevada
1 review
0 helpful votes
Follow M D.
Unfollow M D.
Share Review
Report Review

Caroline was very helpful in answering all of the questions about the template that I wanted and the services I needed to ensure I understood what I was getting before making the purchase. I got the information I needed to make the right purchase. Thanks for the excellent service.

Date of experience: October 27, 2018
Lebanon
1 review
0 helpful votes
Follow MICHEL B.
Unfollow MICHEL B.
Share Review
Report Review

Template purchase
October 27, 2018

Greg was an excellent agent! He was very supportive and thanks to him i could purchase my template with a free domain and hosting!
I couldn't do it without him!
Thank you for being such a very professional and supportive company!
YOU ROCK!

Date of experience: October 27, 2018
Canada
1 review
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Share Review
Report Review

On October 26th I was checking out a theme for my website and Jace was online to assist with questions and selection. Great service!

Date of experience: October 26, 2018
RU
1 review
0 helpful votes
Follow Andrey S.
Unfollow Andrey S.
Share Review
Report Review

Поддержка на уровне! Общался с парнем по имене Джейс, он помог мне подабрать шаблон под мои запросы, ответил юмором на мой юмор, в общем, все отлично!

Date of experience: October 26, 2018
Poland
1 review
0 helpful votes
Follow Anna K.
Unfollow Anna K.
Share Review
Report Review

Sandy from pre-sales dep is always attentive to solve all my doubts and questions. Sandy is really helpful, patient and always explains exactly! Thanks to good services, for friendly conversation and huge help! After that conversation I will definitely buy the theme. Thank You :)

Date of experience: October 25, 2018

From the business

DELETED ACCOUNT


templatemonster.com
Founded in 2002