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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Caroline was very helpful, answered all my questions and made sure everything fit my need, awesome support!
Ariel, from Sales Departament had the patience to guide me with my problems and also got a nice promo code that was trully helpful!
I had great assist from Caroline for purchasing a template. She was so friendly and knowledgeable what she is doing. Awesome customer service. Thanks,
A big thanks to Becky for her help getting me to find the template for my site. Fast response times and friendly service. Good one!
I needed some assistance with the purchase of a theme and Jace was very helpful. I was impressed by his attitude and will use their services again
Thanks
Fast chat and good quality information from tech support template monster? Thank you again for your help
Огромное спасибо Вашему менеджеру - Ариэль, с отдела продаж. Очень терпеливо и грамотно проконсультировала меня. Самое главное, точно определила и подобрала нужный мне шаблон! Спасибо Вам! Высоких Вам свершений в работе!
Great variety of templates for any kind of CMS website. The templates are even categorised so it's easy to find something for your specific project.
Превосходное отношение к клиентам, общался с оператором Sendy, все по сути, на все вопросы получил достойные ответы. Спасибо, палец вверх!
If you need "take away" template it is great place to go. There is a huge collection of templates and they are updates even after purchase is done.
Well, the additional service makes life so easy and your live chat is always and almost instantaneous with a good technician to guide you with well detail and structured information.
Thank you
Excelente atención, siempre tuve una respuesta adecuada y sentí el comprimiso de Sandy en querer ayudarme. Gracias
I appreciate very good customer service (i was in contact with Sandy), it's really helpful when you are thinking about the additional packages too. I received very good feedback to my questions and also explanation. Thank you!
CSA really took the time to listen and understand my request. Remained on task, and provided outstanding customer service.
The guy who helped me, Fransesco, was helpful, and not too intrusive. He made some great offers. He allowed me to make choices that I feel comfortable with.
Great support and instantly reply to all our query.
And helping me find my awesome shoe template. Found a couple of beautiful templates to use and spent productive time with a chat agent.
Special thanks to Francesco.
Great support and instantly reply to all our questions! She was very polite and friendly. I will back to this shop again later :D
. I talk now with their support.
Sandy (the operator that talk with me) is very kindly, very well prepared to all my questions, and explain everything to me.
Another good service is that Sandy offers me good solution to help me in my needs...
Really perfect
Caroline is one of the best executives I have spoken too, directly to the point and honest, she helped me choose templates which I was confused for the whole day.
Keep it up guys !
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

