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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Sandy was genuinely friendly and attentive to my inquiry about a theme package. She answered all my questions with ease and made me feel welcome. 10/10
Thanks TM!
Caroline helped me about choose the design and features of the website which is I wish. She is respectful and she knows this job..
I clicked on TemplateMonster thinking it would be another site with the same Templates (who'd of guest) but it turned out to be extremely relaxing. Sandy, my chat assistant, was again extremely pleasant and helpful, wanting to find out what I liked and needed in a site and then suggested several different ones, each with a quality of there own. Sandy suggested a link that I went to and I found a variable number of sites that I would of liked to infuse together, I suggested that I would need a Customised site and Sandy offered TemplateMosters services with no pushy sales or any car yard deals just pleasant relaxing understanding and yes I will return to the site to either get a template or design a custom one. Thank you Sandy for your very helpful and kind assistance.
I have got all info i was needed. Its was fast, easy and professional.
That's all.
Many thanks Caroline ;)
Thank you Carolina, you are the best! Your are patient and helpful. Thank you about discount. I appreciate!
I have been speaking to Caroline on the live chat and she was very helpful and took the time to really understand what I was looking for. Great customer service, Really appreciate the time she put in :)
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Becky was beyond helpful
Caroline was very patient and kind and she understood perfect what i wanted... too bad there's only 5 stars to give... should have like 10 star rating... tks
I have found many very good themes on template monster. They are simple yet effective. Also, since this is my first time to build a website, I got a lot of help from Jace on Sales chat. He was very helpful, insightful and patient, especialy given my lack of tech experience. Would recommend to everyone!
This was my first experience with Template Monster and I am very pleased. I was more than a big ole bag of questions, with many back and forth ideas. Caroline was very patient and insightful in the midst of my confusion. I will most definitely shop with TM again
This is how customer service should be like, customer feeling in control even when you know nothing. Becky was so informative and patient, loved the support all the way.
It was really great experience Caroline. I appreciate the help and your knowledge on templates, which helped to find https://www.templatemonster.com/demo/*******.html
I had contact with Caroline. Everything perfect! Thank you very much for your good service Caroline!
Worked with Caroline originally but she wasnt available when I went back to buy, so Jace picked right up where she left off and was very helpful. Answered all of my questions, no questions or issues or roadblocks. Thanks!
Las dudas que tenía acerca de esta plantilla Tommy me las ha resuelto con mucha profesionalidad y buen trato. Gracias por la ayuda.
Caroline was very helpful and clear all her answers and questions where only to clarify and get the best solution for me.
I found some good looking themes but not support with wordpress but after the chat they can be convert it with wordpress theme so can be support with my website wordpress. Thank you
Gracias Tommy, tu ayuda y pasciencia fue muy importante para nosotros...!, tenemos muy claro lo que necesitamos, gracias
Carolline was very helpful and help me all the way and help choose the best template that my website needs she is A++
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.

