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Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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Tommy is a very good person, good suppport with spanish languaje. I could tell that Tommy is a very good professional. All the time want to help me to buy your products.
Thank you Tommy and good luck
At the moment don´t use the theme but I hope to make tomorrow.
I had problems to pay with stripe, I don´t know what is the cause but Tommy try to help me.
You are so smart and honest girl. Love you and i can call you back on your contact number.and i will join your personal service.
I appreciate the help done by Lori, He was very flexible and patient to answer all my questions.
THANKS
Its my one stop shop for all kind of templates. Great and easy templates to deploy and manage! It has made life easier for me.
Just a quick note to let you know how seamless Caroline made my recent Monstroid2 template purchase. The template page was a little ambiguous as to what I should buy in terms of add-ons, but she made it super easy and guided me through the right things.
She was highly efficient and patient with my questions. I feel safe and assured in setting up my website!
On Template monster, i have Caroline and i would like to say abig thank to this person... she had been very patience why me and now i have understand the use of this site/products... Thanks a lot
Caroline was very nice, clear and concise she made it easy to select the package I need and guide me through all the process.
Thanks to Greg for patiently explanation all details in many templates. He answered all my question.
Caroline was clear and concise she made it easy for me to follow through the process of setting up a website and was asking the right questions to steer me in the right direction.
Not the first time in chat, but Sandy impressed me with speed and quality of replies. Well done! Thumbs up.
I appreciate the support given to me by Sandy, Very helpful and patient to respond to all my quires... Thank you
Caroline helped me a lot with my purchase, was very kind and lovely. Thank you very much i appreciate that.
My honest experience with Template Monster and ZEMEZ customer support: Worse customer support on the web! ZEMEZ customer support will not help you when it comes to the bugs in their theme. Many templates files in the themes are also outdated which causes breaks in the site and functionality problems. My theme is literally "broken out of the box." I do not recommend any theme from them. I should have read reviews on the customer support, which ratings are low, before investing in their products. I highly do not recommend their products. It is also worth stating that Template Monster will delete your reviews if the rating is low or the review is honest. Difficult company to trust.
I needed to ask Sandy a few questions, and was extremely patient and knowledgeable in a wide range of IT related topics. I'm impressed with her knowledge and enthusiasm of the trade. A true asset to this type of company. A+
I want to thank Caroline for her excellent assistance, I can clarify all my doubts. He is very kind, thank you.
I was looking for a new Wordpress template and asked for help via Live Chat. Becky was on and helped in 5 minutes on finding exactly what I was looking for. She quickly understood my instructions and look and feel for my new business. Excellent service.
Don't hesitate to choose Template Monster! A+++ Great products and with perfect prices Best support Thank you Sandy!
Консультанты всегда готовы помочь, и помочь не в плане впарить все вподряд. А реально предложить то что вам нужно в данный момент. Всегда опереативно ищут необходимые шаблоны, я даже не ищу их сам на сайте. Самая лучшая онлайн помощь какую я видел.
Excellent Support and superb communication and full fill my all the queries from Sandy
Very appreciate his service and truly professional
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at [email protected]
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.


Dear Kwan,
We apologize for the poor experience you had. Please note, being a marketplace we accept digital goods for sale from various authors, who provide support for their products on their own. We'll contact the author regarding this problem and make sure you will receive required assistance in the nearest time.
Please expect update in ticket SJU-918-20263.