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Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Spain
1 review
0 helpful votes
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Thanks Tommy
February 6, 2019

Tommy is a very good person, good suppport with spanish languaje. I could tell that Tommy is a very good professional. All the time want to help me to buy your products.
Thank you Tommy and good luck
At the moment don´t use the theme but I hope to make tomorrow.
I had problems to pay with stripe, I don´t know what is the cause but Tommy try to help me.

Date of experience: February 6, 2019
India
1 review
2 helpful votes
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Thanks Caroline
February 5, 2019

You are so smart and honest girl. Love you and i can call you back on your contact number.and i will join your personal service.

Date of experience: February 5, 2019
Lebanon
1 review
1 helpful vote
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Thanks
February 5, 2019

I appreciate the help done by Lori, He was very flexible and patient to answer all my questions.

THANKS

Date of experience: February 5, 2019
California
1 review
0 helpful votes
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Great quality templates
February 3, 2019

Its my one stop shop for all kind of templates. Great and easy templates to deploy and manage! It has made life easier for me.

Date of experience: February 2, 2019
New Zealand
1 review
0 helpful votes
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Just a quick note to let you know how seamless Caroline made my recent Monstroid2 template purchase. The template page was a little ambiguous as to what I should buy in terms of add-ons, but she made it super easy and guided me through the right things.

Date of experience: February 2, 2019
Minnesota
1 review
0 helpful votes
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Very concise
February 2, 2019

She was highly efficient and patient with my questions. I feel safe and assured in setting up my website!

Date of experience: February 2, 2019
France
1 review
0 helpful votes
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Thanks to caroline
February 1, 2019

On Template monster, i have Caroline and i would like to say abig thank to this person... she had been very patience why me and now i have understand the use of this site/products... Thanks a lot

Date of experience: February 1, 2019
Mexico
1 review
2 helpful votes
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Caroline was very nice, clear and concise she made it easy to select the package I need and guide me through all the process.

Date of experience: February 1, 2019
Poland
1 review
0 helpful votes
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Thanks to Greg for patiently explanation all details in many templates. He answered all my question.

Date of experience: February 1, 2019
Minnesota
1 review
0 helpful votes
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Caroline was clear and concise she made it easy for me to follow through the process of setting up a website and was asking the right questions to steer me in the right direction.

Date of experience: January 30, 2019
Germany
1 review
0 helpful votes
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Thank you Sandy!
January 30, 2019

Not the first time in chat, but Sandy impressed me with speed and quality of replies. Well done! Thumbs up.

Date of experience: January 30, 2019
AE
1 review
0 helpful votes
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Great
January 30, 2019

I appreciate the support given to me by Sandy, Very helpful and patient to respond to all my quires... Thank you

Date of experience: January 30, 2019
Greece
1 review
0 helpful votes
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Best chat help ever
January 29, 2019

Caroline helped me a lot with my purchase, was very kind and lovely. Thank you very much i appreciate that.

Date of experience: January 29, 2019
Ohio
1 review
1 helpful vote
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My honest experience with Template Monster and ZEMEZ customer support: Worse customer support on the web! ZEMEZ customer support will not help you when it comes to the bugs in their theme. Many templates files in the themes are also outdated which causes breaks in the site and functionality problems. My theme is literally "broken out of the box." I do not recommend any theme from them. I should have read reviews on the customer support, which ratings are low, before investing in their products. I highly do not recommend their products. It is also worth stating that Template Monster will delete your reviews if the rating is low or the review is honest. Difficult company to trust.

Date of experience: January 29, 2019
DELETED ACCOUNT .. Templatemonster Rep
over a year old

Dear Kwan,

We apologize for the poor experience you had. Please note, being a marketplace we accept digital goods for sale from various authors, who provide support for their products on their own. We'll contact the author regarding this problem and make sure you will receive required assistance in the nearest time.
Please expect update in ticket SJU-918-20263.

Washington
1 review
0 helpful votes
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Customer Service ~ A+++
January 29, 2019

I needed to ask Sandy a few questions, and was extremely patient and knowledgeable in a wide range of IT related topics. I'm impressed with her knowledge and enthusiasm of the trade. A true asset to this type of company. A+

Date of experience: January 29, 2019
Chile
1 review
0 helpful votes
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I want to thank Caroline for her excellent assistance, I can clarify all my doubts. He is very kind, thank you.

Date of experience: January 28, 2019
Australia
1 review
0 helpful votes
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I was looking for a new Wordpress template and asked for help via Live Chat. Becky was on and helped in 5 minutes on finding exactly what I was looking for. She quickly understood my instructions and look and feel for my new business. Excellent service.

Date of experience: January 28, 2019
Algeria
1 review
0 helpful votes
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Don't hesitate to choose Template Monster! A+++ Great products and with perfect prices Best support Thank you Sandy!

Date of experience: January 27, 2019
RU
1 review
0 helpful votes
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Консультанты всегда готовы помочь, и помочь не в плане впарить все вподряд. А реально предложить то что вам нужно в данный момент. Всегда опереативно ищут необходимые шаблоны, я даже не ищу их сам на сайте. Самая лучшая онлайн помощь какую я видел.

Date of experience: January 22, 2019
India
1 review
0 helpful votes
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New Purchase of Template
January 22, 2019

Excellent Support and superb communication and full fill my all the queries from Sandy
Very appreciate his service and truly professional

Date of experience: January 21, 2019

From the business

DELETED ACCOUNT


templatemonster.com
Founded in 2002