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Templatemonster

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Templatemonster Reviews Summary

Templatemonster has a rating of 3.3 stars from 1,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.

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Saudi Arabia
1 review
0 helpful votes
Follow Abdulqader D.
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Greg was the best support ever. He answered all my requests spot on. I was visiting for a theme and ended up with a long list of needs. I'll surely be coming back for more than one item for my site. Thanks.

Date of experience: April 27, 2019
GB
1 review
0 helpful votes
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Jace help in chat
April 25, 2019

I had a chat online with Jace from Sales team today was really helpful and answered all my questions what a asset to the team

Date of experience: April 25, 2019
Romania
1 review
0 helpful votes
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Nice product, and most importantly, the best support I have got any where.

The support agent displayed a rare patience, and perfect understanding of the product. With this kind of support, I will buy over and over again.

Date of experience: April 25, 2019
Jamaica
1 review
0 helpful votes
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Knowledgeable of the product, patient with customer. Best assistant. It was mainly assist with presale question and identification of the suitable theme.

Date of experience: April 23, 2019
Spain
1 review
0 helpful votes
Follow Alejandro A.
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I purchased the Moto CMS Template Id: *******, and is awesome.

Beautiful and very easy to modify.

I had a problem with PHP version, and the support team resolved it in 20 min.

100% recommended.

Date of experience: April 22, 2019
Bangladesh
1 review
0 helpful votes
Follow Mong M.
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TemplateMonster support servcies team so great I have chated and they answered all answered of my question which I wanted to know.
I shall take their services soon.

Date of experience: April 22, 2019
Nigeria
1 review
0 helpful votes
Follow Oluwakemi B.
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Their customer service is very crisp. (Spoke to LoriI). Wonder what the main service will be like. Can't wait to engage them.

Date of experience: April 19, 2019
RU
1 review
0 helpful votes
Follow Rzayev I.
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Customer rep Sandy, provided exceptional service and helped me throughout the process of picking the right theme and worked with my preferences. Amazing. Thank you Sandy! :)

Date of experience: April 19, 2019
New Jersey
1 review
0 helpful votes
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Great service
April 15, 2019

Spoke to Lori and they were able to answer all my questions. We now have a clearer picture of what we want from our template.

Date of experience: April 15, 2019
Colombia
1 review
0 helpful votes
Follow Rig S.
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Thank you Caroline for guiding me through this hard starting process at establishing a business. I certainly found your attention clear and precise when I asked you about cost estimation. Today we need help like yours around the world... (from a Colombian *******@gmail.com).

Date of experience: April 13, 2019
Ukraine
1 review
0 helpful votes
Follow Vlad V.
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It was one of the best chats. Jace chose for my web site the best theme. Asked about my preferences and based, sorted the best themes!

Date of experience: April 13, 2019
VE
1 review
0 helpful votes
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Excellent attention
April 13, 2019

The sales representative Gred. He answered all my questions and offered me additional alternatives to my expectations.
This is what we expect from a service provider company.

Congratulations.

Date of experience: April 12, 2019
Georgia
1 review
0 helpful votes
Follow Isaiah B.
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I sometimes have a habit of making certain decisions that usually should take some time in terms of being well thought out. Choosing a site design definitely is one of those. I contacted Caroline to get her thoughts on a design I was looking for but I had done no previous homework. I told her what I wanted and submitted a couple of live examples and regardless of it being somewhat vague, she was able to nail exactly what I was looking for.

This shows great attention to detail, forethought, and customer care. Those traits are rare these days and she displayed it. I was very appreciative.

Date of experience: April 12, 2019
California
1 review
0 helpful votes
Follow Shahram H.
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Good Service
April 12, 2019

Caroline was helpful and courteous and helped me with my Template purchase. We need more customer service like her. She is truly an asset to TemplateMonster. Thank you Caroline for your help.

Date of experience: April 12, 2019
Virginia
1 review
0 helpful votes
Follow Fatmata M.
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I have never worked with WooCommerce before and needed some help and I was greatly assisted in this by Caroline at TemplateMonster. The help provided was very useful in helping me understand what I needed and to complete my purchase. Thank you Caroline!

Date of experience: April 12, 2019
New York
1 review
1 helpful vote
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Bad experience
April 12, 2019

It's hard to get help. And a problem needs to wait more than 1 month and still unsolved and without any explanation.

Date of experience: April 12, 2019
DELETED ACCOUNT .. Templatemonster Rep
over a year old

Dear Stacy,

We apologize for the inconvenience. The Shopee theme you purchased is produced and supported by an external theme author and according to tickets ETK-131-34472 and LPF-393-52970 the problem you faced was successfully solved. In case you are still having issues with the purchased theme please contact our customer care team for further assistance.

Maryland
1 review
0 helpful votes
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Jace was awesome
April 11, 2019

Jace was super helpful in assisting with the purchase. Able to answer all the questions and concerns I had and made me feel comfortable doing business with templemonster.

Date of experience: April 11, 2019
Pakistan
1 review
1 helpful vote
Follow Kacho S.
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I will be purchased template from this website and i will be the business from those template which i will be purchased... Again thanks for our guide...

Date of experience: April 11, 2019
New York
1 review
1 helpful vote
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Jace was very patient and answered my pre-purchase questions about options. Then helped me all the way through the purchase process. It was a simple process really.

Date of experience: April 10, 2019
GB
1 review
0 helpful votes
Follow Georgiana D.
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Lovely support from Jace, she really took her time to understand what I need and passed me to the right department. I look forward to finding out if I can use your theme.

Date of experience: April 9, 2019

From the business

DELETED ACCOUNT


templatemonster.com
Founded in 2002