On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TeePublic Reviews Summary
TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.
We monitor reviews for authenticity
I do not recommend this platform to anyone. They delete accounts without any explanation (they inform you violated their terms and conditions, but don't tell you which rule you violated exactly) and valid reason. Even if you follow rules and upload your own design they still delete your account. I contacted Teepublic (before writing this review) and it was not really helpful.
I ordered two shirts.
They were supposed to be screenprinted tees on men's 100% cotton shirts.
Shirts received were 50/50 cotton poly blend unisex, so they fit very closely but were stretchy, and the sleeves were too short. Both designs were crooked, and after one washing the design on one of them was peeling off.
Way too expensive for the flea market quality product I received. I raised my concerns with teepublic and was flatly ignored.
I will never purchase anything through them, and neither should you.
Cool designs, sure... but quality is what brings people back.
I guess that doesn't matter any more these days.
Be wary of them.
Wish I had read a few more reviews before taking my chance, I would have saved the 40.00 I spent on two incorrect, poorly made tee shirts.
Hi Richard,
Frances here from TeePublic! I'm am so sorry to hear about the shirts you received. They definitely do not meet our quality expectations and we would love to get them fixed for you. Please contact us via our contact page, https://www.teepublic.com/contact, with photos of the shirts, and our team will be eager to get it resolved for you right away! Feel free to reference my name and the ticket will get forwarded to me. Again, our deepest apologies for any inconvenience!
Cheers,
Frances
Ordered a tee shirt back in May along with a few ladies. They received theirs very quickly but mid July I was still waiting, I figured being from Canada it was stuck at customs. I emailed the company told them what happened. No problem they sent me another one in record time! My only complaint is they are very small fitting. My second order I ordered bigger and it fits fine. Still haven't received my first tee I'm thinking it stuck at customs Thanks for great customer service
T
Thank you so much for supporting independent artists and TeePublic! We are very grateful. ;)
Ordered a t-shirt sized according to their suggestion. Actually went up a size. Was so disappointed when my order arrived (very fast) to find what looked like a child's size. Contacted them and they IMMEDIATELY responded. No need to send back t-shirt ordered, they were sending me the proper size at no charge. WOW Forgot to mention color, graphics and material of shirt were great. Looking forward to the replacement. Will definitely order from this company again
Thank you so much for supporting independent artists and TeePublic! We are very grateful. ;)
TERRIBLE. Slowest shipping ever. You can get delivery from China faster than TEEPUBLIC. At least a 2 week wait. They use the worst, SLOWEST shipping company ever... UPS MAIL INNOVATIONS. Never again.
Hi Joe,
Frances here from TeePublic! I am so sorry for the delays you've experienced. As you can imagine, carriers are a bit overwhelmed at this time with fewer workers but an unprecedented increase in packages. We try to be as transparent as possible providing the ship times (in business days) both at checkout when selecting your shipping method and the order confirmation email to determine by when you can expect your order. If you find that it has been an unreasonable amount of time for delivery please send us an email via our contact page at teepublic.com/contact. Once we hear from you we can look into the order and provide information and assistance.
Take care,
Frances
This was supposed to be presents for my birthday from my fiance that I got to pick out. A bunch of cute anime shirts that looked great. I spent almost $100 and it's been over two weeks... they lost my package somewhere 6 days ago & can't tell me where it is and I won't be able to get any other information until the day after my birthday (which is still 5 days away). This is ridiculous and I would have just found the people online and bought the image myself to print out then this useless, money-grubbing, terrible customer service site.
Hi SueAnne,
Samuel here, from TeePublic.
I'm very sorry to hear that your package didn't reach you. We'll be happy to look into this for you, and we will do everything we can to make it right.
Please get in touch via our contact page at teepublic.com/contact and one of our team will get back to you as soon as possible. Do make sure to mention that I responded to your review on SiteJabber!
Best wishes,
Samuel
After 3 weeks of sending emails to *******@teepublic.com and *******@teepublic.com, as suggested by the guy from Teepublic who wrote here, I did not get a single answer from them.
My outstanding artist earnings still have not been paid, despite what is written in the terms of their Services Agreement. Is therefore TeePublic a scam?
I will update this review if things change.
My Teepublic account has been suspended for violation of the terms. I acknowledge that a few of my designs might have been questionable because of some reference to existing copyrighted works. Nothing stolen in any case, just slight references, and the majority of my designs were totally original. However, I have always followed Teepublic instructions and never reuploaded those few designs that they noticed me had to remove.
The point is that, after the account suspension, they have not paid my outstanding artist earnings: about 250$. This despite what is written in item 8, section 3 of their terms and conditions on the termination of the Services Agreement. How come?
"8.2 TeePublic may give notice of termination of this Services Agreement to you in writing at any time.
8.3 After notice of termination in the manner described in either clause 8.1 or 8.2, you authorize us to complete any transactions in progress in relation to your products, which we will do on the terms of this Services Agreement. Termination of this Services Agreement will take effect once these transactions have been completed."
Ordered item mid May. Promised delivery June, it is Auguststill no item. No communication from their end. Simply go any other place.
Hi John,
Samuel here, from TeePublic.
I'm so sorry to hear that you are still waiting for your order to arrive. I'd love to have the chance to look into this for you. I can assure you, we'll do everything we can to make it right!
Please get in touch via our contact page at teepublic.com/contact and one of our team will get back to you as soon as possible. Do make sure to mention that I responded to your review on SiteJabber!
Best wishes,
Samuel
I must say the prints are beautiful! Nice graphics! I work at a school and hope to be going back soon so I bought many of their masks. The mask itself is not good! Doesn't hug your face. Doesn't hug under your chin, your cheeks or around your nose. I'm sorry to say I had ordered some for co workers but feel bad that I'm not sure if I should give them to my co-works and that I spent WAY too much money on them. They are so cute but fit like junk.
Ordered a few face masks from them, they shipped about 5 to 7 days after the order was received and when I got them you can hardly breathe through the face masks(the cloth sucks into your mouth when you inhale), hence the one star review
Hi John,
I am so sorry to hear you may have gotten some less than stellar masks. We want everyone to be completely satisfied. I know it's a hassle but please send us an email via our contact page at teepublic.com/contact and mention this Sitejabber review. Once we hear from you, a representative will respond in kind with assistance.
Take care,
Stephen
TeePublic Customer Service
Frances contacted us via e-mail to make the order right. And she did! We received a replacement t-shirt and the magnet within 7-10 days. Happy to report that the replacements were as described in the info when ordering. Thank you Frances for the follow up e-mails and the great customer service that you provided in dealing with our complaint.
Hi Ella,
Frances here! You are so very welcome - I am very pleased to hear everything turned out well. And again, I'm sorry we didn't get it right the first time. Thanks for taking the time to update your review - we greatly appreciate it!
Take care!
Ordered a I am the Storm Hodgkins Lymphoma Warrior Magnet and t-shirt on 6/1/20. Two separate shipments - on 6/13/20 we received a notice that the package was delivered. It was not delivered to our address. Sent an e-mail to Tee Public with no response. UPS tracking info showed that it was "handed off" to the USPS. They have no idea where this package is and informed me to contact the sender. The t-shirt was shipped and was to be delivered by 9 p.m. on 6/25/20. No package again. No follow up. I have sent four e-mails to TeePublic as well as contacting the post office. TeePublic has yet to respond. This is the most disappointing service ever received from a company. This was a special birthday gift for someone that received the news they are in remission as of the beginning of June. Can't even describe the disappointment with this company.
I had an error with my transaction. I emailed them and send direct messages on Instagram. They got back to me under the next morning and fixed my issue. It only took them about 5 minutes. Id for sure buy from them again.
Bought 3 shirts, 2 are OK but print quality isn't great. One shirt has large brownish-red spots all over. Totally unwearable. Looks like someone drooled chocolate syrup or coffee all over themselves. I sent photos to customer service and got back this response that it was designed that way:"Thanks for sending over that photo. After checking with our art team, I can confirm that all elements of this print are an intentional part of the design, and your garment has printed as it appears on the product page here: https://www.teepublic.com/t-shirt/*******-gamera-movie-poster-tee
As this item has printed as it's displayed, we aren't able to replace it(any reprint will match the original).
Let me know if you have any other questions for me, I'm happy to help!
Hi Glynn,
This is Stephen with TeePublic. I am sorry for your frustration and we will always do what we can to correct errors. However, artists retain all control of their work and if that element you are unhappy with is apart of the original design we can not take any action to remove or adjust that. I am sorry and if there were more we can do we would. However, if you are still unhappy, please respond to your last correspondence and mention this review(tell 'em Stephen sent you) and we can see what we can do.
Cheers,
Stephen
TeePublic Customer Service
Shipping said 10-15 days it took 3 weeks. No inside packaging at all, just thrown in an envelope without even washing instructions. Not of the best quality either. I ordered 2 of the leslie jordan masks and it will be my only order.
Hi Cynthia,
I am so sorry for the delays you've experienced. As you can imagine, carriers are a bit overwhelmed at this time with fewer workers but an unprecedented increase in packages. We want everyone to be completely satisfied. I know it's a hassle but please send us an email via our contact page at teepublic.com/contact and mention this Sitejabber review. Once we hear from you, a representative will respond in kind with assistance. We can absolutely get this corrected for you.
Take care,
Stephen
TeePublic Customer Service
Iʼm leaving review like designer. Minus of Teepublic: 1. They have low margin of profit youʼll get. 2) they can delete your account any time they want. If you even ask them why did you delete my account they donʼt even answer. Donʼt waste your time with this company. I had more than 1000 designs and now all of them gone. Now i really regret that i wasted to so much time for getting so low profit margin and especially loosing my account. So i donʼt recommend it.
Hi Sukrob,
This is Stephen from TeePublic. Please make sure to check out our Terms and Conditions here: https://www.teepublic.com/terms After reading these through please feel free to email us at [email protected] or [email protected] if you would like to contest this, or feel as though a mistake was made.
Take care,
Stephen
TeePublic Customer Service
First of all, it took 2 months to receive my "order". Second of all, I only received ONE of the 3 shirts I ordered even though the parcel says there's 3 items. No, there was only one. Third of all, the quality of the print is AWFUL! So unbelievably disappointed and majorly pi**ed!
Hi Jamie,
This is Stephen from TeePublic. I am so sorry for the poor experience you've had so far. We can absolutely get this corrected for you. Please send us an email via our contact page found at teepublic.com/contact. Mention this review and once we hear from you a representative will respond in kind with assistance.
Take care,
Stephen
TeePublic Customer Service
I received three shirts from them and two of the shirts are very poor quality Delta shirts. Delta Tshirts are what I expect when I buy $5 shirts from kids that are raising money for their AAU program. They're not shirts that I expect to pay $20 for. I'm very disappointed in what I received from them. They're definitely not a company that I would recommend to anyone. The moment I saw the shirt that I posted, I was instantly upset.
Hi there! I'm so sorry you are having such trouble getting in touch and that your order is delayed. This experience is definitely below TeePublic standards. While we've admittedly been dealing with order and response delays due to high volume during the pandemic, I assure you we want to make this right. Please shoot us a message via our contact page at TeePublic.com/contact or via Instagram DM. I promise we'll investigate any issue you have and get this corrected right away.
Best,
Nicholas
TeePublic Customer Service
No product delivered and no customer service. Never received order, refund or reply. This company is a scam
Hi Ted,
I'm so sorry your product hasn't been successfully delivered and assure you we'll get this corrected. It's TeePublic policy to reship any lost order at no further cost and I'd be happy to get that started for you. Please reach out to us via our contact page if you haven't already, or you can try to reach out via Instagram DM. I promise this will be sorted out and we, in no way, are avoiding finding the perfect resolution for you.
Best,
Nicholas
TeePublic Customer Service
TeePublic.com/contact@TeePublic
This company is complete garbage. Poor quality of merchandise, poor customer service, poor communication... you name it. Terrible. I would not order from Teepublic again and would not recommend it to anyone else. Terrible experience.
Hi Jack,
TeePublic here to help! We are very sorry to hear about your poor experience with us. Please contact us here: teepublic.com/contact and reference this review. It will be forwarded along to us and I can look into it personally for you. We promise we will do whatever we can to make it right. Again, sincere apologies for you current experience.
All the best,
Frances
I ordered 2 shirts made by a close friend and after I ordered, they pulled her shirt. Then, replied that I would still get them a week later, sent me tracking that shows an error message. I checked with my order confirmation on the website and the same. I was never refunded. She was never paid as an artist and I never received my order. Very very unhappy. I waisted $52.00 during a pandemic. Unacceptable!
Hi Sarah,
I am so sorry for the delays you've experienced. As you can imagine, carriers are a bit overwhelmed at this time with fewer workers but an unprecedented increase in packages. If you find that it has been an unreasonable amount of time for delivery please send us an email via our contact page at teepublic.com/contact. Once we hear from you we can look into the order and provide information and assistance.
Take care,
Stephen
From the business
TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry - I didn't put the link to our contact page: https://www.teepublic.com/contact