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TeePublic

3.4

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TeePublic Reviews Summary

TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.

service
906
value
876
shipping
869
returns
695
quality
836
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New Jersey
3 reviews
0 helpful votes
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Stand up organization
November 4, 2020

I stumbled across some hard to find memorabilia from my military days and jumped on it.
The quality seems good, medium weight tee and hoodie. Not loving the fact the hoodie is made in El Salvador and the tee in Mexico, (Booo) then distributed from GA, USA but I'll give them a pass since the customer service was excellent and the shipping was pretty quick. I was sent the wrong size hoodie, and they did not hesitate to reprint the correct size and resend new item at no charge. They even let me keep the mistaken item to avoid any hassle of returning, which i will happily gift to a family member. It's a pleasure knowing that there are some online companies that do the right thing for their customers and you can buy from them with confidence.
Keep up the good work, and maybe jump on the made in the USA stuff?

Date of experience: November 3, 2020
South Africa
1 review
0 helpful votes
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Genuinely amazing customer service. I ordered a T-shirt for my friend's birthday in the UK, the delivery got lost and I was not able to track it. The TeePublic team immediately requested a replacement, at no charge, and it was delivered to my friend.

The speed of replies, quick resolution and responses from the team were amazing. I work in the Customer Support space and you guys have blown me away. 4 minute replies to emails!

Michael, Andreea, Camelia, Natalie, Andrei & Alexandru - Thank you all.

P.s. I don't remotely care that I spoke to many people, I was so impressed how you seamlessly handed the case across each person. Well done.

Date of experience: November 2, 2020
Australia
1 review
0 helpful votes
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I ordered 3 tee Shirts from TeePublic two weeks ago. They arrived promptly, in record time. I was most impressed with the quality & design. So happy with the service & highly recommend this site, for people thinking of making purchases, from them. Sincerely,
Astrid de Souza
P.S. Sorry, but I'm not able to add a photos of my purchases. ( I don't have a phone camera) & because of my age, wouldn't know how, even if I did have a camera.

Date of experience: November 2, 2020
Texas
1 review
0 helpful votes
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TeePublic gave me incredible customer service. I had ordered my son 3 high-quality t-shirts of this favorite video game, unfortunately, the sizing was not correct. All I had to do was fill out one form on their website and got an immediate email response stating confirmation that the correct sizes were being shipped at no charge and I did not have to worried about shipping the wrong sizes back. We will be donating the shirts to a wonderful foster care organization. I was so impressed by the quality of the items, and the quick correction of sizes, and how professional the service was handled. I will definitely be ordering more items for TeePublic again soon.

Date of experience: November 2, 2020
GB
1 review
0 helpful votes
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So I ordered a shirt, which came promptly, but it seemed to be slightly too small, as well as not being as dark a colour shade as expected from how it looked to me on the site, and it also had some fluff in the packaging (which hadn't damaged it, but was a tad bemusing).
I messaged the company with a picture of the product and explained that the shirt was fine but not quite the colour or size I expected and that i'd like to exchange it, trade it for another one.
I got an immediate response, which was fantastic.
The customer service team were happy to replace the shirt and they also kindly directed me to a site that clearly laid out how the shirt styles fitted. Out of the blue, the TeePublic team told me I could keep the initial purchase as a gift whilst sending me the replacement shirt I requested.
This is quite frankly above and beyond fair customer service! I mean the product was unworn and not damaged so would have been perfectly fine to re-sell, so I find that very very generous of the company.
I will happily recommend this company to anyone, they were efficient and lovely.

Date of experience: November 2, 2020
Michigan
1 review
0 helpful votes
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Super Customer Service! FAST! Practically Instantaneous! The whole complaint completely resolved in minutes.

Date of experience: November 2, 2020
New York
5 reviews
0 helpful votes
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Great Customer Service
November 3, 2020

Just placed an order and got the T-shirts. The printing was pretty poor, and I sent them an email. Not sure how, but the terrible printing was exactly as was shown on the site. Not sure how they sell anything it was so bad... anyway, I was not happy. Though it was really my fault because I did not see the picture as it was printed, the exchanged the t-shirts for the new ones I wanted with no hassle. They asked me to donate the T-shirts I did not like and I will do so to the thrift store at my church. Thanks so much for being top of the food chain in customer service.

Date of experience: November 2, 2020
Virginia
1 review
0 helpful votes
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Ordered a T-shirt and Sweatshirt for my daughter. The sweatshirt is perfect. As the site advised, I ordered up a size on the t-shirt. I quickly received my order and the t-shirt is still pretty small. I contacted customer service and within a few minutes, I had a response. I chose another t-shirt size and was told to keep the original! This may be due to Covid but I had a resolution to my issue within minutes of discovering the t-shirt to be too small. I've never dealt with better customer service. The shirts themselves are of nice quality and the designs on them are bright and colorful with no cracking or peeling. I will definitely be a returning customer.

Date of experience: November 2, 2020
Washington
1 review
0 helpful votes
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Love this company!
November 3, 2020

Helping working artists is so important. I hate how Amazon is trying to take over absolutely everything and I will do anything to avoid ordering from them - so this company is a great alternative. Any company can do a good job when you're placing an order - it's when there's a problem that you see their true colors. Their customer service in resolving my issue was STELLAR! Especially compared to so many other companies. I will continue to order from them any time I can.

Date of experience: November 2, 2020
Indiana
1 review
0 helpful votes
Follow Lisa N.
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When I received my t-shirt from TeePublic, I tried it on and realized I needed a larger size. So I sent an email to the company explaining my situation and asked what steps I needed to take to make an exchange. I expected to have to return my shirt. I was told I could keep my shirt, and I later received a discount coupon for my next purchase. The larger shirt was ordered and came very quickly after I received a reply from the company.

I was very impressed with the wonderful customer service and the quality of the product I received. I will be purchasing from TeePublic again!

Date of experience: November 2, 2020
Utah
1 review
0 helpful votes
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Amazing and Unexpected
November 3, 2020

TeePublic totally impressed me with their response to my email inquiry. I wrote to ask about how I could make a size exchange on a t-shirt I had ordered previously. Within minutes of me sending my question, they informed me that they would send me the correct size for free. They also said I didn't need to return the shirt that was too small. They said I should pass it on to someone else and put it to good use. I can't even think of the last time I had such amazing customer service. Their response was so unexpected and generous, I am still flabbbergasted. Thank you teepublic! I will order again from you in a heartbeat.

Date of experience: November 2, 2020
Georgia
1 review
0 helpful votes
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TeePublic has some of the best designs and quality products I've found on the net. Add to that their phenomenal customer service and you can't go wrong with purchasing from this company.
I had some slight sizing issue with the T-shirts I purchased as I'm a bit of a weird size and I am a bit particular on how T-shirts fit me. Jon at Tee Public took care of my issue quickly and completely and even exceeded my expectations. This is a top notch company and I can't wait to do more business with them.

Date of experience: November 2, 2020
Florida
1 review
0 helpful votes
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Customer Service
November 3, 2020

After having difficulty with shirt sizes, the customer service team was excellent in responding quickly to my emails and helping me with exchanges. Highly recommend!

Date of experience: November 2, 2020
California
1 review
0 helpful votes
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Ordered stickers for election. Never came. Tried the tracking: ‘staging for delivery' — OVER A WEEK AGO!

Getting plenty of SPAM, but not what I ordered and paid for.

Date of experience: November 2, 2020
TeePublic R. TeePublic Rep
over a year old

Hi Hoppy,

Frances here from TeePublic! I'm sorry to hear you didn't receive your stickers. We definitely want to make this right. Please contact us via our contact page, https://www.teepublic.com/contact, and one of our agents will be eager to help you!

Cheers,
Frances

Missouri
1 review
0 helpful votes
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Great Customer Service
November 3, 2020

I ordered a shirt for a birthday present for my boyfriend. I got updates and it arrived when expected. When I opened the package it was the wrong shirt. I followed the instructions on returning it. It was very easy and the correct shirt was sent quickly. The shirt was perfect and my boyfriend loved it. At all times, the customer service stayed involved to make sure I could check on the status and that I was happy with the final product. I would DEFINITELY order from them again!

Date of experience: November 2, 2020
Texas
1 review
0 helpful votes
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The masks I ordered did not show the writing with the pleats on them and this company reached out and suggested to reprint them on the basic mask. This was perfect and done timely. They gave me a small refund for the orders.
I am impressed with such good work ethic from an internet company. I hope to receive the masks for Thanksgiving gathering! Hats off to this service!

Date of experience: November 2, 2020
South Dakota
1 review
0 helpful votes
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Best delivery so far
November 3, 2020

I ordered a skeletor t-shirt on 10/27 and received it on 11/01. The company kept me updated as far as the product handling, shipment, and delivery was concerned and delivered ahead of the scheduled time initially stated. When initially giving a review, I accidentally input it to their complaints department not knowing better and they were very kind in their response directing me to the right place to do so. The product itself is without flaw in the print and construction and the design is well drawn and executed. I'm extremely pleased with the service and the t-shirt itself.

Date of experience: November 2, 2020
New Jersey
1 review
0 helpful votes
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Left in the dark!
November 2, 2020

I placed an order online with TeePublic; I normally don't shop online but it is 2020 so.
24 hrs later I get an email "You never check cart text", whatever that is supposed to mean.

I click onto my Cart, and I see its Empty.
"Contact us" doesn't work because I have no Order # to enter.

Meanwhile, they have my CC‼
Do yourself a favor and shop elsewhere.

Date of experience: November 1, 2020
TeePublic R. TeePublic Rep
over a year old

Hi Mick,

Frances here from TeePublic! We apologize for any confusion. For any orders that are placed with us, we do not retain any credit card information as we don't have customer accounts, so you are safe there. Please contact us via our contact page, https://www.teepublic.com/contact, and one of our agents will be eager to help you with any order information.

Cheers,
Frances

Georgia
1 review
0 helpful votes
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After receiving my T in the mail- it was great quality but ran a tad small. I looked up the exchange policy and reached out via email to inquire about the process. Adam was so polite, helpful, and responsive. This alone will have me reordering from this company next time I need something! Great product and even better customer service!

Date of experience: November 1, 2020
Ohio
1 review
0 helpful votes
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Got a shirt that came out wrong while printing and they sent me another one no problem. Very nice customer service representatives.

Date of experience: November 1, 2020

From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.


teepublic.com
Founded in 2013
New York, NY, United States
+476
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