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TeePublic

3.4

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TeePublic Reviews Summary

TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.

service
906
value
876
shipping
869
returns
695
quality
836
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GB
1 review
0 helpful votes
Follow Lisa R.
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Great customer service
November 13, 2020

I ordered a t-shirt for my nephew, it was smaller than I expected so I send an email requesting to order another, my request was answered straight away and another t$#*! was sent straight out, I didn't realise this had happened so quickly I thought I needed to send the size but they automatically sent me the next size up! Excellent service and very friendly staff, 100% recommend this shop.

Date of experience: November 12, 2020
California
1 review
0 helpful votes
Follow Manja L.
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We received a laptop case as a gift which unfortunately was the wrong size. Customer service allowed my son to pick a new design (the original one was no longer available) in the correct size and mailed it to us without requesting a return. The case arrive today and it is thick, great design. Thank you TeePublic!

Date of experience: November 12, 2020
New Mexico
1 review
0 helpful votes
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Hard Yes on TeePublic.
November 13, 2020

Easy site nav and checkout. Great selection and pricing. Fast order completion. Solid.

Seasons Best Regards to All

Date of experience: November 12, 2020
Indiana
1 review
0 helpful votes
Follow JASON Q.
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Hello Teepublic, I just want to say Thank you to all the workers at your company. I have ordered many times from your company and have been given excellent service. Even with some minor issues that I've had your staff was very courteous and helpful. That is why I enjoy being a repeat customer. Please extend my appreciation to the whole staff at Teepublic. Thank you guys for all that you are doing. Your customers appreciate your hard work. Stay safe and happy holidays.

Date of experience: November 12, 2020
GB
1 review
0 helpful votes
Follow Coralie M.
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Amazing Customer Service!
November 13, 2020

Ordered a T-Shirt as a present, got a large but when it arrived it was too big. I used the Contact Us form on their website which was super easy, even allowed me to link my order directly to the message. I requested the smaller size and within minutes got a confirmation email that a medium was on it's way and a separate email from a representative to inform me that she had processed the new order AND that I could keep the current t-shirt - encouraging me to keep, donate or reuse it.

I was also very impressed by the quality of the t-shirt, would definitely recommend this site!

Date of experience: November 12, 2020
California
1 review
0 helpful votes
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My T-shirt didn't fit and I was extremely disappointed so I went to their website to request a refund or exchange. Unfortunately they don't do either. So I sent an email about how disappointed I was. I've ordered from a couple of other online retailers and it took several days for me to receive a reply so imagine my surprise when TeePublic replied less than 12 hours later. The gentleman was empathetic and they're sending me the correct size at no additional cost. Color me impressed. I will definitely be buying from them again. Thank you TeePublic.

Date of experience: November 11, 2020
California
1 review
0 helpful votes
Follow Gabriel J.
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I am generally pretty cautious when purchasing things online but when I needed to swap out a jacket from TeePublic this company demonstrated great customer service and a commitment to meeting the needs of customers. The jacket I wanted to swap was a little too small on me so I requested an exchange for a larger size. Not only was my request responded to very quickly but I found out that I could keep both jackets. For a company to value the customer's convenience and shopping experience over financial gain is remarkable and not found in any other company I have interacted with. I highly recommend TeePublic and they always have my business going forward.

Date of experience: November 11, 2020
Virginia
1 review
0 helpful votes
Follow Tasha F.
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Great Customer Service!
November 12, 2020

I had recently purchased a shirt for my sister for Christmas. When I got the shirt I was upset because I had ordered a large, but it looked extremely small. I looked on the TeePublic website to see how I could return it or exchange it. I saw they will do exchanges, but I couldn't figure out exactly what I needed to do cause I'm not great with computers. I emailed the company and immediately got a reply. They were so nice and helped me understand what they would do. I have a new shirt on the way without any problems. I can't say enough on how wonderful the customer service is! I will definitely be buying from them again!

Date of experience: November 11, 2020
North Carolina
1 review
0 helpful votes
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The TeePublic customer service team is fantastic! I had an issue with a long sleeve shirt and literally within minutes a team member contacted me to resolve my issue. I get a lot of compliments on the shirts I have bought from TeePublic and will definitely purchase more in the future! I wish they would offer more free shipping promos, but appreciate the 35% off sales otherwise.

Date of experience: November 11, 2020
Texas
2 reviews
0 helpful votes
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Great Customer Service
November 12, 2020

My experience with Teepublic was great! The postal service lost my item during delivery and Teepublic resolved it for me. I would definitely recommend.

Date of experience: November 11, 2020
California
1 review
0 helpful votes
Follow C J.
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Rocking Good Service
November 12, 2020

Ordered the t-shirt, size determined by their models.
Too small. I found other models on the website later but in any event,
I re-ordered what is the more appropriate size. No questions asked. New shirt
Sent immediately. If only the rest of the world worked this well we'd be a lot better off.
Wouldn't hesitate to use this site again.

Date of experience: November 10, 2020
Pennsylvania
1 review
0 helpful votes
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A $20 lesson in caution
November 10, 2020

Ordered a shirt from this service on October 15 via a link on a social media website. I received a confirmation of sale and shipping notice, stating a 7 - 10 day delivery. When I contacted the vendor 3 weeks later, I was informed that the 7 to 10 days meant 7 to 10 business days, which, unless UPS only works 2 days per week, it still should have arrived. As of 11/10/2020 the UPS link that I had received contained the message that "When the shipment arrives at our facility, the delivery date will be updated." Maybe it takes 7-10 for UPS to deliver, but it must take longer for the vendor to drop it off at UPS.

Date of experience: November 10, 2020
TeePublic R. — TeePublic Rep
over a year old

Hi Bill,

Frances here from TeePublic! I am so sorry for the delay you've experienced. We try to be as transparent as possible providing the ship times (in business days) both at checkout when selecting your shipping method and the order confirmation email to determine by when you can expect your order. If you find that it has been an unreasonable amount of time for delivery please send us an email via our contact page at teepublic.com/contact. Once we hear from you we can look into the order and provide information and assistance.

Take care,
Frances

New York
1 review
0 helpful votes
Follow Nevin C.
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When I made an order and there was an issue with sizing, I contacted them and they helped me out almost instantly. Very understanding and dedicated to customer and artists satisfaction. Will order with them again (and will remember to size up on sweaters! Hah)

Date of experience: November 9, 2020
Illinois
1 review
0 helpful votes
Follow K G.
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Bought moto shirts for my husband's birthday. Unfortunately they were a bit too snug so I had to reorder the larger size. TeePublic responded immediately and didn't ask for the smaller items to be returned. Can't beat that. Thanks TeePublic!

Date of experience: November 9, 2020
Ohio
1 review
0 helpful votes
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They were so kind and helpful with my order! The shipping was fast and the material is great quality!

Date of experience: November 9, 2020
Indiana
1 review
0 helpful votes
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Great Customer Service
November 11, 2020

The shirt I ordered was too small (my issue, not theirs). I contacted customer service and within 20 minutes I had a response and a resolution that went beyond what I was expecting. Thank you so much for making this an easy issue to correct! I will be making more orders through this company!

Date of experience: November 9, 2020
Florida
1 review
0 helpful votes
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My order did not fit and I emailed teepublic on a Sunday and got a very speedy, positive response. I was impressed with how quickly and easily my issue was resolved.

Date of experience: November 8, 2020
Illinois
1 review
0 helpful votes
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Great finds!
November 9, 2020

I found some awesome shirts on TeePublic and they look and fit great! I had to make an exchange and the customer service really exceeded my expectations. Thank you!

Date of experience: November 8, 2020
Illinois
1 review
0 helpful votes
Follow Lynn W.
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We ordered 3 sweatshirts from TeePublic. Two were great, but the transfer print on one of them seemed a bit faded. I wrote to Customer Service and got a response email from Caroline within just a few hours. She offered to send a replacement sweatshirt (we got it in 2 days) and told us we didn't have to return the first one - she suggested we use it or donate it, which we did. Now my husband has a new sweatshirt, and a homeless veteran will have one, too. Thank you, TeePublic. We will definitely be buying from you again.

Date of experience: November 7, 2020
New York
1 review
0 helpful votes
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Awesome customer service
November 8, 2020

I ordered a Venus hoodie from TeePublic and was super excited when I got the notification that my package arrived. The hoodie felt nice and soft on the inside but was a little smaller than expected and one of the letters was smaller and not lined evenly on the hoodie. HOWEVER, after reaching out to customer service, I got a very quick response and they were able to fix the issue and will be sending me a brand new hoodie because of the defect on the one I received. There was absolutely no hassle when reaching out to customer service and my new hoodie is now on its way to me. I love TeePublic and will be ordering from them again sometime in the near future. Love this site! Definitely recommend ordering from here.

Date of experience: November 7, 2020

From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.


teepublic.com
Founded in 2013
New York, NY, United States
+476
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