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TeePublic

3.4

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TeePublic Reviews Summary

TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.

service
906
value
876
shipping
869
returns
695
quality
836
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California
2 reviews
0 helpful votes
Follow Donna V.
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I am a repeat customer of TeePublic and here is the reason why... As an Artist/ Art teacher I love to promote and support the arts. TEEPUBLIC has a vast variety of merchandise with several options to choose from... great quality... nice prices but, BEST OF ALL... SUPERB CUSTOMER SERVICE! I had a sizing issue with a hoodie. Grant it, they sent the size i ordered but, as it turned out the recipient of hoodie wanted it one size larger. I text the company back and what seemed like lightening speed... during their busiest time if year, CHRISTMAS... i was contacted not by one "TP" sales rep but 2... I was told to keep the hoodie and a new one would be sent at no addional cost! Amazing customer service! What a kind and professional staff at TeePublic! I am sharing their good will on my social media! Don't delay, shop today! Donna, Chicago burbs

Date of experience: December 6, 2020
Virginia
1 review
0 helpful votes
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Worst Quality
December 6, 2020

Terrible quality, Zero customer service. They will not except returns for any reason. They will respond with "Dear customer, we will happily return..." Nope. That is to make potential customers believe they are not selling junk.
IT'S A TRAP!

Date of experience: December 6, 2020
Illinois
1 review
0 helpful votes
Follow Alicia E.
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For two years in a row now, I've ordered 3-4 T-shirts from TeePublic to put in each of my sons' (one 10 yrs old and one 12 yrs old) Christmas stockings. They absolutely LOVE seeing what I picked out, based on their various loves of basketball, Stranger Things, The Office, etc., and I love that I have secretly just bought them a bunch of school clothes that I tricked them into thinking are gifts. Those two little suckers! Seriously, though, it's an affordable way to make them happy *and* get them new clothes. And the bonus is that if you order the wrong size, or the color doesn't look like what it did on the website, you just write to TeePublic and they basically fix your problem within a day and for free. I'm not kidding. This happened with one item last year, and I was shocked at how easy it was to correct the error—which, by the way, was my error, not theirs. This year I thought the color of one T-shirt wasn't correctly represented, so I wrote a note and the T-shirt was reordered in a different color immediately. There was a slight upcharge ($3) on the new T-shirt I wanted, but I was only charged that and no additional shipping. And all of it happened within the span of a couple of hours. As long as I keep having these great experiences, I will absolutely keep buying T-shirts for my kids' stockings every year. I really like knowing that not only are the shirts great and affordable, but that if there are any issues with them, the fix is fast and easy. Thanks, TeePublic!

Date of experience: December 6, 2020
Michigan
2 reviews
0 helpful votes
Follow Eileen N.
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Good old fashioned customer service! I had some issues & questions regarding the billing & shipping of my order. They responded immediately. I then had some concerns with one of the items I ordered. Since a change was not possible they issued a cancellation of that item with a refund to follow. Again, responded immediately. I wish more businesses were run this way! Outstanding!

Date of experience: December 6, 2020
Massachusetts
1 review
0 helpful votes
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Customer service
December 7, 2020

I had ordered a T-shirt for my uncle for Christmas. After I realized I had ordered the wrong size. On their website it says you can edit na order within 2 hours but it had already been overnight and into the next day! So I emailed them and asked if I could change the size. They got back to me within the hour! And happily changed the size for me! They were very friendly, accommodating and as a courtesy didn't charge me for the upgrade. Thank you so much! I spoke to Frances who was very pleasant. I have already told my friends and family about them and put in two more orders! Thank you!

Date of experience: December 6, 2020
New York
1 review
0 helpful votes
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Excellent company
December 7, 2020

I ordered the wrong size and they immediately sent me a replacement without question. They als asked me to donate the original rather then send it back to them. Excellent customer service and a very caring company!

Date of experience: December 6, 2020
Minnesota
1 review
0 helpful votes
Follow KATIE S.
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I love all my sweatshirts! They are really, really comfortable! The selection is great and the service is wonderful. I have ordered 3 orders totaling 9 shirts and love every one of them. I actually do love it so much that I want to tell the world!

Date of experience: December 6, 2020
Montana
1 review
2 helpful votes
Follow Jose T.
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I placed and order- had an error pop up and the process stopped. I figured nothing went through- well the money was taken from my account but no order was placed for my product.

Date of experience: December 6, 2020
Minnesota
1 review
0 helpful votes
Follow donald b.
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I ordered 6 sweatshirts that were the wrong size (my error) and sent an email on a Sunday morning asking if I could exchange them. Within 10 minutes I was replied to and told new shirts were on the way. There was no need to send back my original ones and that I should donate them to charity. I couldn't believe it! I have honestly never been treated so well by a company. I am in shock!

Date of experience: December 6, 2020
Michigan
1 review
0 helpful votes
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Rock N Roll Lives!
December 7, 2020

I've always been leery of ordering clothes on-line, but with the pandemic, it's almost become a must now. After looking at the Teepublic site, I saw many, many rock band T shirts that looked like a must have, many more offered than any other site I could find, and with the sale going on, I figured I'd give them a shot. Even during the pandemic with the post office running with a skeleton crew, and Christmas fast approaching, all 8 of them arrived within 10 days; and they are beautiful. Bright colors, nicely done on the shirts, they are straight and centered (which is harder to find than you might think). It's also really great to be able to choose your color (let's face it, most rock band T shirts are black). Great shirts, great price, great customer service.

Date of experience: December 6, 2020
Ohio
1 review
0 helpful votes
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Great customer service!
December 7, 2020

My product had a few white patches with no ink, so i contacted customer support, and they are sending me a whole new product and I don't have to go through the hassle of a return. They were so nice about it too! 5/5

Date of experience: December 5, 2020
Washington
1 review
0 helpful votes
Follow Casey F.
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I ordered a few shirts and a couple of the sizes were a little too small so I requested an exchange. They contacted me back right away and immediately shipped me the larger sizes. A+++ Thank you.

Date of experience: December 5, 2020
GB
1 review
0 helpful votes
Follow Matthew J.
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I ordered a t-shirt as a gift but upon opening I realised it was too small for the person I purchased for. I contacted the team to exchange but they kindly sent out another size with no extra cost and allowed me to keep the original purchase which I'll be donating. Thanks again!

Date of experience: December 5, 2020
Wisconsin
1 review
0 helpful votes
Follow Michael L.
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So it's 2020, and I think we can all agree, we've had a rough time of it. I find this nifty site, see a few shirts that tickle my fancy, and they got them in my size (I'm a pretty big fella so that doesn't always happen). I hit order, it gets going, and eventually I get an email saying the shirts don't come in my size in the option requested (heavy duty fabric). Instead of being salty I just politely ask if we can do it in regular fabric instead (as that also listed my size). Not only do they say yes and get it going without issue, they give me better shipping free of charge. Now, instead of being bummed, I'm telling you this and I'm probably going to go back for a few more shirts. That's customer service done right.

Date of experience: December 5, 2020
Tennessee
1 review
0 helpful votes
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The shirt I ordered had an imperfection on it. I sent an email and attached a photo of the issue. To my GREAT surprise within a couple of hours TeePublic responded with their apologies and another shirt is on the way. As an added bonus I was not even asked to send the original shirt back. Although I had an problem, I could not have asked for a better resolution and not to mention exceptional customer service. I will be a repeat customer for sure.

Date of experience: December 5, 2020
New York
1 review
0 helpful votes
Follow Sean C.
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I appreciate the way Tee Public rectifies any issues with delivered order or issues in general. Extremely pleased with a customer support issue that was corrected in warp speed!

I will continue to support this company for many reasons - the plethora of designs are very fascinating, so many shirts speak to me! Also importantly, the quality and comfort level of the t shirts are seriously some of the best I've ever received.

Date of experience: December 4, 2020
Illinois
1 review
15 helpful votes
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I ordered a hoodie for a christmas gift. They sent me the wrong size, but the product is paper thin and will probably rip if you drop it on the floor. To top it off the printing is dull and wavy, the chemical smell that came off of this shirt not only caused a major headache but my eyes burned like crazy after opening the package.
Its absolute garbage. Oh and no refund or anything and i spent $50!

Date of experience: December 4, 2020
New York
1 review
0 helpful votes
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Great Service
December 6, 2020

I felt compelled to write a review because of the excellent customer service experience I received. This is my second time purchasing merchandise from TeePublic. The ‘Classic Hoodie' looks great and feels comfortable. Unfortunately, the design on my hoodie had smeared a bit. I informed TeePublic of the quality issue. A representative, quickly reached out to me and issued a replacement. Love this website.

Date of experience: December 4, 2020
Maryland
1 review
0 helpful votes
Follow De C.
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I ordered a wonderfully designed and unique T-shirt a month or so ago, and when it arrived I realized I had ordered the wrong size. I wrote asking about the possibility of an exchange. They immediately sent a replacement shirt in the correct size and told me there was no need to send the other one back. In this age of Pandemic when everything is going wonky, I was thrilled with the extremely fast customer service! And I love the shirt!

Date of experience: December 4, 2020
Rhode Island
1 review
0 helpful votes
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Amazing!
December 6, 2020

I bought a shirt from them, after I got the package I realized the shirt was too large so I asked to exchange the shirt I have for a small and they said they would send me another one and that I could keep the one that I already have the shirt should be coming the mail in a week or two.

Date of experience: December 4, 2020

From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.


teepublic.com
Founded in 2013
New York, NY, United States
+476
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