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TeePublic

3.4

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TeePublic Reviews Summary

TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.

service
906
value
876
shipping
869
returns
695
quality
836
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Missouri
1 review
0 helpful votes
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Best Customer Service!
October 17, 2021

I'm truly thrilled with the awesome (and unexpected) customer service I experienced. My tshirt was too small (my fault for not measuring a shirt that I already own and comparing it to the guide they have listed.) I wrote to customer service who, in turn, answered promptly via email. They exchanged my shirt for another size and because these shirts went on sale a day or two after I originally ordered mine, they refunded me a bit of money as well. Truly happy with this merchant and will order more shirts from them in the future.

Date of experience: October 15, 2021
Utah
1 review
1 helpful vote
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Great Customer Service
October 17, 2021

I am pleased with the great customer service I've gotten and in a timely manner too! Thank You Thank You Thank You for caring about your customers and helping me get what I wanted!

Date of experience: October 15, 2021
Guernsey
1 review
0 helpful votes
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I'm always a bit weary when buying off a site for the first time. I have to say I'd definitely buy from teepublic again. Ordering was easy, I'd been searching for a particular design hoodie (surf Arrakis) but could only find to buy from the USA. When I found this site and went to checkout it said dispatched from the UK so I thought I'd give it a try. The order was processed and dispatched within a couple days and arrived really quickly (post can be quite slow sometimes in the Channel Islands). The hoodie and design is high quality and a comfy fit so overall really happy with my purchase.

Date of experience: October 4, 2021
North Carolina
1 review
0 helpful votes
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Design and writing is super faded. I will probably throw it in the trash as I will be very ashamed to use during my Marines' son graduation! I refund will be very appreciated

Date of experience: October 2, 2021
Germany
1 review
1 helpful vote
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My account with my own designs (selfmade on my ipad, no reference to any other brands, nothing bad, just floral design) has been deleted without any warnings. I should have taken the bad reviews seriously

Date of experience: October 2, 2021
Washington
1 review
0 helpful votes
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Mistakes happen
September 30, 2021

When there is a delivery error, through no fault of the purchaser and you're promise that a refund has been issued and it never comes, that is customer "service" at it's worst. My first and last time doing business with them. And unresponsive to follow up refund status inquires. Beware if you have an order issue.

Date of experience: September 30, 2021
California
1 review
0 helpful votes
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On my first order of 3 heavyweight t-shirts, I had to estimate my size since I obviously couldn't try them on. When I received my order, I underestimated my size. I contacted Customer Service via e-mail and it was answered within 24 hours. They replaced my order, no questions asked! I received the replacement order in 4 days. Because of their excellent customer service, I immediately placed another order with complete confidence with this company.
Note: If you ordering (heavyweight material) for the first time and you are "between sizes", order the next size up.

Date of experience: September 21, 2021
Illinois
1 review
0 helpful votes
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I am immensely impressed with, and grateful to, TeePublic.

I have ordered many a T-Shirt from many a website. Some of them were good. Some were okay. Some sucked. In most cases, a simple request for extra information about a shirt I was interested in (which required navigating an infinite labyrinth of dropdown menus just to ask what material the shirt was made from, or the technique by which the design was applied) was returned with an automated answer, a best guess by someone who had not been provided with training or education about the matter, or no response at all. I have also been stuck with inferior T-shirts, botched applications, or months-long waits for the shirts to be printed or shipped that led me to cancel orders. But, I guess that's the gamble.

With TeePublic, I am a happy customer for life. You are not gambling with TeePublic. You are investing in a high-quality product that they stand by with superlative customer service.

I recently ordered a total of eight carefully selected T-shirts from them. The store is easy to navigate, super-fun to browse, and provides all of the information you need. They arrived quickly and were of excellent quality except for one. I contacted them about the flaw in the shirt and received a personal reply within 24 hours. They investigated the flaw, found its cause, reported back to me, and bent over backward to make it right. They were patient, understanding, kept up continued communication throughout the process and took great care of me. I have never had online customer service that was so personal, positive, and genuine.

Making a purchase at TeePublic does not feel like ordering from a website, it feels like shopping at a locally owned store.

The best part - every purchase at TeePublic supports an independent artist, and their design selection is overwhelmingly glorious.

Date of experience: September 20, 2021
GB
1 review
0 helpful votes
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The quality of the product was excellent, we are really happy with our t shirts. One of the t shirts was the wrong size, the customer service helping to get the new size was first class. Would highly recommend this company.

Date of experience: September 18, 2021
New Jersey
1 review
0 helpful votes
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AWESOME SHIRTS AND STICKERS AND EXCELLENT CUSTOMER SERVICE, ORDERED BUNCH OF STICKERS EXACTLY WHAT I ORDERED CAME AND WE'RE TRUE TO WHAT WAS PICTURED, ORDERED 12 TEE'S 6 2XL AND 6 3XL COUSE SHIRTS ALWAYS FIT DIFFERENT! ALL CAME IN TIMELY FASHION, ESPECIALLY SINCE PRINTED TO ORDER, AND SURE ENOUGH 2XL WERE A LIL SNUG TO MY LIKING, ( I THINK THEY RUN A LIL SMALL SO I RECOMMEND ORDERING A SIZE UP, BUT THEN AGAIN MAYBE IM JUST A *******@SS) CONTACTED CUSTOMER SUPPORT EXPLAINED THE SITUATION AND JOE AND ANDREEA IMMEDIATELY GOT ON IT TO RECTIFY AND BOOM GET EMAIL SAYING SHIRTS ARE BEING PRINTED UP AND WILL GO RITE OUT! AND GET THIS THE BEST PART SAID DON'T WORRY ABOUT RETURNING DONATE TO A HOMELESS SHELTER OR GOODWILL, CHURCH OR ANY WHERE YOU PERFER! WOW MIND BLOWN! WILL DEFINITELY RECOMMEND TO FRIENDS AND FAMILY AND WILL BE ORDERING AGAIN! BUT 3XL. THANKS AGAIN JOE AND ANDREEA GENE

Date of experience: September 16, 2021
Colorado
1 review
0 helpful votes
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Top Notch Customer Service!
September 16, 2021

I have ordered from TeePublic several times and they never let me down. I received 4 shirts in wrong color and I reached out to the customer service and they were very quick in resolving the issue. They had the right color processed to send out to me the very same day!

Date of experience: September 15, 2021
Louisiana
1 review
0 helpful votes
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Pow
September 16, 2021

Great shirts, the wife & I can't wait til our next purchase. Thanx & have a great day and we'll see ya next time.

Date of experience: September 15, 2021
California
1 review
0 helpful votes
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AMAZING CUSTOMER SERVICE
September 15, 2021

This company is the BEST! I've ordered many products from TeePublic and they have bent over backwards to make my experience truly amazing. I had an issue with the sizing on one of my orders. It seems that one style of shirt fits me better than the others. I emailed them and they got back to me immediately, took care of my issues, sent me 6 new shirts (I ordered 12 shirts…) and even REFUNDED ME THE DIFFERENCE IN PRICE ON THE NEW ORDER! Now check this out…. My new order was actually STOLEN RIGHT OFF OF THE MAIL TRUCK THE DAY IT WAS SUPPOSED TO BE DELIVERED TO ME! So once again I emailed them and explained my situation. I told them I'd order AND PAY FOR the 6 shirts because this wasn't their fault and I was happy to pay for the remaining…. SO…. They sent me the 6 shirts, AGAIN, and didn't charge me anything. You don't see customer service like this anymore. So I've told friends and family and they have all ordered items as well. I am a customer for life.

Date of experience: September 14, 2021
Georgia
1 review
1 helpful vote
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No hassle exchange!
September 15, 2021

I ordered an XL tee shirt but unfortunately it was too small. I was so disappointed because I knew it was probably going to be a hassle returning it and basically starting over getting a new one. I used the website and explained my problem and within 24 hours my email was answered telling me a replacement in a larger size was on the way AND I could just keep the original one that wasn't going to work out. What a relief! The quality of the shirt as well as the color is definitely a "10" on a scale of 1-10. I also had ordered a tote bag and it was exactly what I hoped for. I would recommend this company any time you may need a tee shirt for a special occasion or a special someone!

Date of experience: September 14, 2021
Canada
2 reviews
1 helpful vote
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The Ultimate In Service
September 15, 2021

A few weeks age, I ordered T-shirts from TeePublic. When I placed the order, I mistakenly put the wrong size on one of the shirts. Within hours of reporting this to TeePublic, they looked after my dilemma by sending me another shirt in the size I needed.
Unbelievable! I will highly recommend this company to anyone wanting quality merchandise and service.
Pam Whaley

Date of experience: September 14, 2021
New York
1 review
0 helpful votes
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Awesome customer service!
September 15, 2021

I ordered a t-shirt in a men's small
I am 5'6" 130lbs
Size is great, little long but slim fitting, just how I wanted it. However the color was not what I expected. I reached out to customer service and they were extremely accommodating and helpful. I am able to get the color I would like at no extra cost! Will definitely use them again in the future

Date of experience: September 14, 2021
New York
5 reviews
8 helpful votes
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Unsatisfied
September 14, 2021

I purchase a T-shirt and a mask I received a t-shirt never received the mask I emailed them they told me it's on its way better get another email stating that it arrived it was only the T-shirt I don't think I would ever order from them again

Date of experience: September 14, 2021
Portugal
1 review
0 helpful votes
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Best site for t-shirt
September 14, 2021

I have been a customer and fan for years and have purchased many quality t-shirts from Tee Public. The variety of designs and amazing value for money made me a regular buyer. Just recently my order was lost in the mail, and the customer service that followed was second to one. Thank you very much and keep up the amazing work

Date of experience: September 13, 2021
Nebraska
1 review
0 helpful votes
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My go-to Tee Shirt Shop
September 13, 2021

This company has the most communicative and best customer service of any online store I shop at. Before I came across Tee Public, I never was much of a novelty tee shirt wearer since almost everyone wears the same old, standard logos found everywhere. This site has a great selection of topics unique to anyone's personality, created by independent gifted artists who receive a commission when you choose their designs! In a world of big box stores, I truly appreciate a community-oriented company that supports independent artists! An added plus is that Tee Public has a large range of color options so mixing logos you've selected with colors you like is half the fun in making a shirt a true expression of your individuality! After decades of never wearing logo tees, I am hooked now that I can customize tees that reflect my individuality and interests! I've purchased over 20 within the past few months and always get compliments on the them. Their classic tee is quality, breathable, cotton blend, launders well, minimum to no shrinkage, and is very soft & comfortable! One specific tee logo I ordered had an uncommon pre-production typo error which I didn't notice until after the shirt arrived, but I took a photo, notified customer service of the error, and they took care of it immediately within the same day. They even offered to let me make another selection to replace the defective one at no cost! Again, so many fun & cool logo designs that it's likely I"ll end up with enough tees that I won't have to do laundry for months! LOL. I highly recommend Tee Public! Great creative & unique logos, the fun of customizing your own look, quality products and great customer service! What's not to love?

Date of experience: September 11, 2021
Pennsylvania
1 review
0 helpful votes
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Good customer service
September 11, 2021

I ordered a tapestry on the site, and it was printed incorrectly. However, after emailing the company they quickly replaced it with a perfect product free of charge. Will order from teepublic in the future!

Date of experience: September 10, 2021

From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.


teepublic.com
Founded in 2013
New York, NY, United States
+476
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