TeePublicReviews 2,325

TERRIBLE service... still waiting for birthday gift

I ordered a shirt for a birthday present - outside of the 14 days max delivery time mentioned on the website.
Almost one month later I am still waiting.
The worst part is I bought this issue up with them on the 12th day as my package tracking was stuck in a random country for weeks.
Their response? Just wait the 14 days.
After the 14 days - still not arrived. Oh seems its lost. Not our fault though its the package company (err well use a better one - and take responsibility for this poor service you've chosen).
We'll resend it.
Well my response: I already have missed the birthday and had to buy an alternate present. You didn't offer me any other options such as expedited shipping for free or my money back. And there has been no confirmation that you have actually even re shipped it or taken the issue up with the mail company.
I don't recommend this company and won't be buying again. BUYER BEWARE.
(meanwhile I ordered running shoes 2 days ago that are here already.)
EDIT:
This company despite all its emails has still not reshipped this item bought a month ago now. They have absolutely no idea what they are doing and if I could give them 0 stars I definitely would.

TERRIBLE SERVICE with absolutely no regard for the customer and unable to communicate with each other (or have any idea what's going on)

As a t-shirt designer I had experience working with many gallery sites!
Teepublic is my best choice! Not because all popular and fresh designs are there, but also because the guys there are next level! They are always few steps ahead in every aspect! T-shirt quality & printing is one of the best can be found. Customer service is excellent and very fast. There are tons of other products available apart from tees and definately the best place for gift ideas! Check them out for sure!

So, this review is based mostly on my first interaction with their customer service. I ended up buying two brand-new shirt designs (after 5 purchases in total), and while one came in looking fabulous, the other did not (see pictures). Not horribly surprised there, I mean, after all it's a brand new design. Things can go wrong in the printing process, it happens! So it was time to check their Customer Service...

I sent in the exact pictures seen below (minus the email of course), and BOOM! In less than 24 hours I had that response in my inbox and a receipt for a new order of the exact shirt at no charge and no shipping and handling. I guess I get to keep the messed up shirt--it'll make for a nice comfy pajama shirt--so no complaints there!

That's some great customer service right there.

READ THE REVIEW BEFORE LOOKING AT THE PICTURES! The pictures show the ONLY bad product I have ever received. Normally their prints come out looking GREAT!

I am absolutely livid with Blue Box Tees right now, and I would recommend that no one ever purchase from them again — if this company even still exists. I ordered four T-shirts in December 2014. I received ONE total shirt to date; it is now July 2015. I paid about $64 — about $14 per shirt plus shipping. I have to admit that the shirt I did receive was of good quality, matched the image on the website, fit well, etc.; I enjoy it. But that ONE success certainly does not make up for the fact that I paid for three shirts I did not ever receive. I tried to contact the company when the company still could be contacted. I'm disappointed in myself for being stupid enough to try to be polite and patient with the time delay as I saw the reports the company was behind on printing shirts and struggling to keep up with orders. I wish I had been more insistent because now, even with 6 months time, the company did not ever follow through and I have no way to contact it. This is a TERRIBLE way to do business. If anyone has a contact for this business, I would greatly appreciate finding it.

Back in February I ordered two t-shirts thinking they would arrive in time for my boyfriend's birthday in March. It is now June, and there's still no sign of them. Needless to say my "birthday" gift is long overdue. I've very upset because I sent a complaint email via their "new website", which is now down, and never got a response. All of their websites are down, they don't respond to any questions, and I seriously think they stole my money. Never order from this website! (if it's even still around, which is questionable).

Placed my order 12/19/14... 3 T's and a poster. Should have known better. Ordered before in November '13 with a guaranteed Christmas delivery. Order arrived after. Latest wasn't to be a Christmas gift so the 30 day delivery turn around didn't bother me so much. Well, here it is 5/29/15 and all I've received to date is the poster, and very little else as far as communication. Tickets opened and closed without explanation. Latest from them telling me my order was in the "cancelled" pile and I should have gotten a refund. My reply came back as undeliverable, and now their help link is disabled.

They make great products, but the past few months they've become absolutely awful. When they ran into a problem with their printer, rather than contact customers about the delay, they said nothing, leaving people wondering for months where their merchandise was. Customer service is a joke, as they close help tickets without giving an explanation.

Then they FINALLY told customers what was going on, but only in a Facebook post, still not answering customer complaints on their website. They then "changed" their customer service system with a new Help button for sending messages. Apparently it's only a surface change, because I've sent half a dozen messages the past month and half and never got an answer.

They don't pay attention to their Facebook page either, as they never address any questions or complaints their either. I've now been waiting almost 5 months for one order, almost 4 for another, and finally had to file a PayPal dispute today to get a refund. Someone really dropped the ball with this company. Like I said, they make awesome shirts and posters, but the people running the company have no idea what they're doing. If they were just honest and upfront with their customers, they wouldn't have such poor reviews.

I've been noticing similar complains. I ordered a shirt from them once before and got it within two weeks but most recently I order a shirt back in December it is now March, got ahold of someone named Dusty they told me there was originally a miscommunication with the company they get the shirts from then said there was a problem with the printer. Then my support ticket status got changed to resolved and another two weeks after that still haven't gotten my shirt. I was able to find the company that they used for the ticket and they said their subscription had been expired for quite a while. Which kinda sucks because I can't find another way to get ahold of the company

I will start my post that i have ordered with them in the past and had quick turn arounds and great t-shirts... However, something has certainly changed as that is no longer the case.

I ordered back in November of 2014, ordered one of the new designs & did one of their "grab bag" designs where basically you pay for them to grab a shirt for you and it's luck of the draw... It's now March of 2015 and I have yet to receive ANYTHING, except for excuses... Seems that there's only 1 person that work there and goes by the name of Dusty, man or woman not sure... But I kept getting excuses after excuse as to why they haven't shipped..."Problem with the printer" - "managers has a meeting with them this week" - "their being printed next week" - "They're being delivered to us at the end of this wee, after receiving and folding should ship out the beginning of next week" That lass response was about 4 WEEKS ago... Still NO t-shirts... As of now no responses to any emails either...

My last email I stated if I did not hear from them within 48 hours I'd be filing a complaint with my CC so we'll see what happens...

*** UPDATE****
On 3/6/15 on their facebook page, they FINALLY have made some kind of indication that they are behind because they can't keep up. This doesn't make up for their behavior. Just thought other pissed off consumers would like to know.
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I purchased a shirt from a week sale on 12/16/14. The order confirmation email I received said "please allow an additional 10-30 business days after the week's sale for us to print and process your order prior to shipping." If the sale ran until that Friday (12/19), this is stating that it wouldn't ship until February 4th at most. This is allowing for actual National Holidays, not the "I don't want to work the Friday after Christmas or New Year's Day". I did not get a shipping confirmation until 03/03/15! That is 18 ADDITIONAL business days. No apologetic email that something happened with printing or the sale was extended. Nothing. It is now 3/10 and UPS shows that the label was created but they have not received it yet. I am starting to feel as if I will never get this shirt. There is absolutely no support on their main site. My Order email says to go to http://www.teehelp.com for assistance. Apparently Blue Box Tees isn't the only group in this sham. Look out for Weekly Shirts and Zebra Tees. There is no contact information what so ever. If you click on "submit a support ticket" the page comes up "This app has expired, please renew. Please contact the application administrator."

I have absolutely no faith that I (or anyone) will ever see my order. If the UPS package does not make any progress, I will filing a complaint with PayPal.

DO NOT WASTE YOUR TIME, MONEY, AND SANITY!

I tried to buy 3 shirts from blueboxtees. My PayPal account was charged immediately after the purchase but the order history said that I had no orders in the system. After a few days with no order in order history I ventured into their roundabout, practically nonexistent customer support teehelp. This was no help and Dusty's emails were slightly condescending. After several more days of no progress I asked that my order be cancelled and a refund issued. Communication went dead at that point except for an email telling me that he was transferring my ticket to Shauna. My support tickets kept being closed by Dusty and Shauna without contacting me. I filed a dispute with PayPal that was immediately escalated to a claim because PayPal couldn't contact them either. I just got my refund today because they didn't bother to respond to the claim. Ordered 2/4/15, tried to cancel 2/14/15, PayPal claim 2/21/15, refund 3/5/15.

I placed an order at the end of December and from my understanding, it would be shipped out as late as a month from when the order was placed. I was stupid. I didn't read any reviews, because I thought a friend of mine had ordered something from them before. I was wrong! Here it is March. I've received one email from Dusty. I was told they were working to fix the problem (a problem with the ink company) and he assured me he would send tracking info once it was sent. I've since then sent 2 more emails, even opened up a brand new ticket and still have yet to hear anything back from them. I understand this might be a smaller company, but they need a better customer service representative. I'm very disappointed and asked for a full refund. The amount was charged immediately after I placed the order. Nothing should be charged until it's shipped. This is ridiculous and annoying!

I contacted them about my order almost two months ago, and just like another review says, they gave one excuse after another.

"It looks like S----- forwarded your ticket to our boss to have him look into this. I'm sorry she didn't let you know. I'll re-remind him today to have a look at your ticket when he comes in. I'm very sorry about all of this."

Has your boss not really come in since I messaged you guys?

Maybe if your service was any good, you wouldn't get as much complaint as you do right now. I spent a lot on my orders and until now, I have not received a single item. Consider me pissed off.