TeePublicReviews 2,325

Worst customer service ever. I bought two tshirts. They were not true to size, the XL was barely a large, if that. It was three inches smaller than any of my XL t-shirts. The only thing they will do for me is an exchange. You have to pay return postage, even if it is there fault. Typical, they say they are sorry while they stick it to you.

Absolutely the worst people to deal with.

The quality of the shirt was poor. I ordered a tee on Jan10/18 and after waiting a month I still didn't have it. The DHL website said it had been delivered, so I emailed them. To their credit, they resent a replacement on Feb11/18 and I received it on Feb20/18.

The problem is the quality of the shirt. Super flimsy material (I could practically see through it) and the transfer looked like one of the old iron-ons my mom used to make for me as a kid. I order shirts from TeeFury and they are always of exceptional quality, and WAY less expensive (compare a $15 shirt at TeeFury to a $40 shirt from TeePublic).

I definitely won't be ordering anything from TeePublic again.

Ordered an item on 01/10/18, by 01/20/18 it had not arrived (no movement on tracking). Customer service reconfirmed my address on 01/22/18 and supposedly reshipped the item. Again, by 01/30/18 it had not arrived (again, no movement on the tracking). I reached out to customer service and requested a refund. The reason they gave me for it not arriving was that the postal service must have had some issue, which is total BS. Why do I never have issues with Amazon deliveries then? Their individual seller simply did not ship the item, only selected that they had through the website and they did not address this issue at all.

I will never order from TeePublic again and would advise you to avoid them as well.

I ordered a Cactuar shirt from the site and accidentally had an old address auto-fill for the shipping information. After tracking the shipment, I realized my mistake and gave them a call. Samantha answered my call and was very helpful. I was able to have another one sent to me with no charge. I was expecting to have to pay for another shipment so it was quite nice they were understanding. The shipment arrived at its expected time and the product was exactly what I was looking for. Overall a good experience for messing up my own order.

The designs and artists are what makes you go to a site. The quality is what keeps you coming back, and I am very much a one time customer. Altogether, the three shirts i got, plus shipping, cost $54.99 which is £42.95. Little did i know, I would then have to pay tax on the items, meaning an extra £16. There was nothing about this on the website, or delivery instructions, so i was very annoyed.

The items didnt take long to come, but their quality was really really bad. The colours were washed out and dull, the white writing was faded and looked like something I'd owned for over five years, and the fit and quality was poor. The shirts all looked and wore like they'd been stretched out too far, and hang off me, not because they were too big, They were just poorly made. Maybe that's what i get for not getting the premium shirts?

Anyway, to summarise. Low quality, high price, hidden cost. 1.5 stars and i wont be using them again

I emailed and even tried to call (they won't answer phones). Noticing the recent reviews, looks like I am not alone. "Something is off here," (replied the customer support person on TrustPilot) - yes, it's obvious = TeePublic. I have my suspicions that this company takes orders and does not fulfill them, hoping people forget their orders.

Edit note: I have left this review on other review sites and almost immediately TeePublic actively attempted to flag and call my reviews false. Too bad I have actually receipt and documention of everything.

Nightmare. Ordered a very small, easy order and paid for expedited premium shipping. Their stated terms are 3 business day processing time. Waited... Checked back 5 days later and on 4th business day after checking my status - unprocessed, un-shipped and "pending." Contacted them clearly mentioning that my order was well past 3 full business days, received canned response that orders take "3 days to process and ship," guaranteed. Called - yep - straight to answering machine, told to email. Emailed again, told my order should arrive 16 DAYS from when I ordered. They can't do math and made ZERO effort "to correct the situation" (as they said in their previous comment to the last reviewer who also complained). What about me? TEEPUBLIC, several emails, canned unhelpful and incorrect responses, ruined event. If the shirts were ready on day 5 processing, were they? (I doubt it, doubt they were ever processed) they could have been "expedited" (similar to what I already paid), but nope nothing.

Extremely poor and unprofessional, questionable ethics: one trick some shops use are to take $ on orders and then conveniently not process, notifiy and ship. BEWARE, or simply avoid and don't support - questionable ethics, low integrity.

From my experience, I seriously doubt the shirts were "processed" [zero info] and frankly I have my doubts whether they would have been sent at all.

I even asked them to check and mentioned at first that I would expect the shirts to be sent expedited - no response or reply again to my question. And they never admitted or apologized that the order was past due!

I had no choice but to actually look now for places to leave a bad review to warn others, because there was simply no effort to correct the situation, check on shirt processing status (after the 3 day period had already lapse, etc).

I ordered a shirt Nov 8,2017, paid $7.99 extra for expedited shipping and it is now Nov 20th and no one will answer the phone there or answer my emails. Terrible customer service! It was coming from Florida to NY and still not here. The last tracking place it showed was Stow, Ohio on Nov 13th! I guess I was robbed of $30.00 from TeePublic. Way to retain customers! This was a gift for someone who was going to wear it in 5 days from now. Guess that isn't going to happen. Very upsetting. When I called and got a lady today in their customer service, she was rude and nasty like I am lying about it!

I am really happy with the service. I have bought a few t-shirts, and they have always arrived on time. What's even better is the wide range of designs available!

But there is something which, in my opinion, is really bad, and at the same time one of the most important things to be considered when buying a customized t-shirt, the printing quality. After a few weeks or months, most of my t-shirts' graphics start to decay. One of them had a text that is no longer readable. This is why I wouldn't recommend this website. If not for this, it would be perfect.