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TeePublic

3.4

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TeePublic Reviews Summary

TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.

service
906
value
876
shipping
869
returns
695
quality
836
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Wisconsin
1 review
0 helpful votes
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All aspects of ordering have been made easy with great customer service. Although shipping delays are super long probably due to the pandemic, my contact with customer service has been a good experience. I received my tee with a slight defect on it and the exchange was handled quickly and in a friendly manner. The quality of the tee isn't the most current fit (slim and more fitted than I prefer) but the print quality is great.

Date of experience: June 15, 2020
North Carolina
1 review
0 helpful votes
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I placed an order on May 8th. The tracking website shows expected delivery date of May 30th. This is June 14th. I have emailed them TWICE with NO RESPONSE. I also sent TWO text messages with NO RESPONSE. There's no phone number anywhere for this company. I do not recommend this company to anyone.

Date of experience: June 14, 2020
TeePublic R. — TeePublic Rep
over a year old

Hi Kristi,

Samuel here, from TeePublic.

I'm so sorry to hear your order didn't arrive on time and I'd love to have the chance to make this right for you. If you get a chance, please message us via our contact page: www.teepublic.com/contact

Mention that Samuel responded to your review on sitejabber, and one of our team will get back to you as soon as possible.

Cheers,
Samuel

Texas
2 reviews
13 helpful votes
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Never again
June 14, 2020

Placed an Order May 1st. Or didn't arrive until June. I understand companies are having a difficult time with the pandemic so I planned to let it go until I actually received the order... I ordered some shirts and two hoodies. Only one hoodie arrived. The hoodie that was delivered was supposed to be an XL but the hoodie itself has to be a small or a medium for children. Idk. What I do know is I'm highly pissed and that these people are scammers. Plain and simple. I will never spend money with them again and I will go out my way to let people know to never spend their money with TeePublic.

Date of experience: June 14, 2020
TeePublic R. — TeePublic Rep
over a year old

Hi A G,

Samuel here, from TeePublic.

I'm so sorry to hear about this order issue and I'd like to investigate further and make this right for you. If you get a chance, please message us via our contact page: www.teepublic.com/contact

Mention that Samuel responded to your review on sitejabber, and one of our team will get back to you as soon as possible.

Cheers,
Samuel

North Carolina
1 review
0 helpful votes
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Order not received
June 14, 2020

I'm still waiting on my order and it has been a month now. I ordered for myself, my boys, and my husband. It continues to say delayed but my God! My husband is completely upset about it

Date of experience: June 13, 2020
Illinois
1 review
2 helpful votes
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Bait and Switch
June 13, 2020

You will not get what you pay for. What they show online and what I received weren't even close (see images). Read the reviews carefully because they obviously are scammers that put out crap but advertise quality. My mask was supposed to be all black with black ear elastic and a face shape to the mask. I received a rectangular, accordion mask with white trim. All 4 of the masks I ordered were like this, and there were loose strings everywhere. I'm going to let my pictures speak for themselves. Hot garbage. When a 1-star review is the majority rating of all you reviews, you know you can do better elsewhere. You've been warned. (PS-Don't trust the company responses. These are regular tactics used to try and curb the optics of the bad reviews by trying to make it look like they actually care. Maybe if they spent more time making quality products, they wouldn't have to respond to so many bad reviews.)

Date of experience: June 13, 2020
Florida
1 review
23 helpful votes
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If I would rate the masks that I bought 5 out 5 stars because the designs of the masks are amazing. I also love how comfortable masks around my ears and they are breathable especially where I live (I live in South Flordia, which tends to be a pretty humid place for those of you who don't know). The only 2 problems that I have this website that I can not give this website a 5 out of 5 stars. The first problem is that the website said the mask would be machine washable but when I received the masks I notice that they were not machine washable. I do not mind doing a little bit of extra work but I wish they did not lie to me about something that clearly was not true. The second and final issue I have with the website is with the customer service. They took to long to respond for a simple question that I asked. I understand that we are in a pandemic but don't say on your website that you will respond in 48 hours but you take 6-8 days. But I love the masks that I received they are a 5 out of 5 but the website itself deserves the rating that I am giving them.

Date of experience: June 13, 2020
GB
1 review
2 helpful votes
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Ordered a short from TeePublic - checked the size guide and ordered what I needed. When it arrived it was a lot tighter than expected so contacted them to explain and asked to exchange for the next size up. Someone came back to me later that day and said no problem - and they'd already arranged this and said I could the original too. Now that's customer service! Thanks good people at TeePublic

Date of experience: June 13, 2020
Arizona
1 review
1 helpful vote
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After many weeks i guess i was lucky to get the tee shirt at all, i threatened to cancel after waiting a month with a non valid tracking number. Stay away from this place! Are these being made in China?

Date of experience: June 12, 2020
Virginia
1 review
1 helpful vote
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Placed an order May 1st. Money is instantly removed from my account, but I don't even receive a confirmation email. So after a week, I email them to inquire. As with most everyone else leaving reviews- it took days to hear back. When I finally do, I have to answer another question which takes even more time to hear back about. I understand that patience is key with what's going on in the world as of late, so I was giving them the benefit of the doubt. But pre covid reviews tell me that this isn't a new way of doing business for them. If my order wasn't scheduled to be delivered today, almost a month and a halF after I placed it, I would cancel it. I love supporting independent artists, but not at risk of having to deal with tee public again.

Date of experience: June 12, 2020
Florida
1 review
0 helpful votes
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TeePublic's customer service was a rare and wonderful experience for me. It feels really good to be treated so well by a company that will definitely see more of my online ordering

Date of experience: June 12, 2020
Pennsylvania
1 review
0 helpful votes
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Poor Quality Print
June 12, 2020

I put an order in for a hoodie back in April and only recently received it in June. I understood the situation with COVID caused massive delays and that is ok. What isn't ok is the fact that my product was crammed into a plastic envelope and only received a short receipt of what it was. The picture on the hoodie seemed blurry and the print itself was extremely tacky to the touch. I hung the hoodie up for a while thinking the tacky would go away if it cooled down. A day later it did go down so I wanted to get it washed. Just like the label inside said, I put it on a cold wash with All Free and Clear detergent and washed it by itself on a gentle cycle. Attached is the photo of what the hoodie came out looking like; the ink has cracked and peeled off in places. I had to clean my washer out but I'm still finding speckles of white on clothing.

For how pricey this product was, I expected more. Already sent a ticket in at the time of this happening (June 5th) and nothing has come about it. I wouldn't recommend ordering from here if quality is going to be such a hard gamble.

Date of experience: June 12, 2020
TeePublic R. — TeePublic Rep
over a year old

Hi CC,

Samuel here, from TeePublic.

I'm so sorry about this disappointing experience. This is not acceptable, and far below the standards we set for ourselves. I'd like to investigate further and make this right for you. If you get a chance, please message us via our contact page: www.teepublic.com/contact

Mention that Samuel responded to your review on sitejabber, and one of our team will get back to you as soon as possible.

Cheers,
Samuel

Texas
1 review
0 helpful votes
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Much to the chagrin of my wife, I generally buy two batches of t-shirts a year. I have a great experience every time. Shirts come in as ordered and expected and the customer service is phenomenal! I just had an experience where, like a moron, I washed and dried my new shirts with the stickers on. I tried getting the glue off, but ending up wearing them down in specific spots. I told Teepublic of my moronic ways and they replaced my shirts at no charge. Thank you, Lavinia and Catalin! Y'all are awesome! See you in 6 months for a new round of shirts!

Date of experience: June 12, 2020
Nevada
1 review
9 helpful votes
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I ordered 2 tee shirts for my kids birthdays on 5/10/2020 and did not receive them until 06/04/2020 (26 days after the order was placed). So needless we DID NOT receive the tee shirts until after their birthday. That alone is super disappointing. But on top of all that the image on both shirts looked blurry and on top of that I have washed them once and the image is already faded a lot. I paid almost $55 on very bad quality and service. I would NEVER use this website again.

Date of experience: June 12, 2020
TeePublic R. — TeePublic Rep
over a year old

Hi HN,

Samuel here, from TeePublic.

I'm so sorry to hear about these issues, and that your order didn't arrive in time for the birthday. I'd like to investigate further and make this right for you. If you get a chance, please message us via our contact page: www.teepublic.com/contact

Mention that Samuel responded to your review on sitejabber, and one of our team will get back to you as soon as possible.

Cheers,
Samuel

Ohio
1 review
0 helpful votes
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Shirt
June 13, 2020

I order a shirt and got it and was too small I emailed them they replied quickly And resolved the problem
I would recommend these to anyone

Date of experience: June 12, 2020
Belgium
1 review
1 helpful vote
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The choice of T-shirts is incredible and the artwork is great. But also a great service. I received a wrong size of T-shirt and the people from the TeePublic customer service were very quick and very friendly to help!

Date of experience: June 12, 2020
Texas
1 review
1 helpful vote
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I ordered t-shirts from this company a month ago. I just received a notice that they shipped. Tracking estimated 10-20 business days which could easily be 3 wks. This co. Is based out of New York and nowhere does it say on the website that their processing and shipping time is 2 months! Very disappointed

Date of experience: June 11, 2020
GB
1 review
0 helpful votes
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Lovely T-shirt
June 12, 2020

I ordered the premium quality T-shirt for youths. Size guide not completely accurate hence ordering the wrong size. After contacting Teepublic, I got an email saying they will send us the right T-shirt free of charge, great customer service.
I am really happy with the quality of the T-shirt!

Date of experience: June 11, 2020
Illinois
1 review
2 helpful votes
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So Disappointed
June 11, 2020

Shirt is Straight Garbage photo speaks for itself. Just pulled it out of the package and already has lines through it and looks fadded. Sucks cause i have 2 more chicago Bulls championship shirts on the way.

Date of experience: June 11, 2020
TeePublic R. — TeePublic Rep
over a year old

Hi Drew,

Samuel here, from TeePublic.

I'm so sorry about the quality of your shirt. That's well below our standards! I'd like to investigate further and make this right for you. If you get a chance, please message us via our contact page: www.teepublic.com/contact

Mention that Samuel responded to your review on sitejabber, and one of our team will get back to you as soon as possible.

Cheers,
Samuel

Texas
1 review
1 helpful vote
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I did have problems 2 times... I couldn't get a discount to apply at checkout using the code that was being texted to my phone. I didn't get that problem resolved.

I did get a swift response when I had ordered the same tshirt, but had made 2 separate transactions by accident. Problem was resolved! I was refunded the money back to my account very quickly. Very grateful for this great customer service!

Haven't received my shirt yet, but I can't wait to get it.

Date of experience: June 11, 2020
GB
1 review
0 helpful votes
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I purchased a t shirt for my wife's birthday. Unfortunately I ordered the wrong size. I emailed TeePublic about an exchange and they responded promptly saying they would send me the right size free of charge despite me being in the UK. A lot of larger online retailers should take a leaf out of TeePublic book.

Date of experience: June 11, 2020

From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.


teepublic.com
Founded in 2013
New York, NY, United States
+476
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