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TeePublic Reviews Summary
TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.
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Update from my last review on the 10. I still haven't received my order. I dont even know if it's been printed yet dont spend your money with company I promise you'll regret it if you do trust me. I tried to cancel my order they wouldn't even allow to! Very bad business! Bad customer service trash!
I ordered a shirt almost a week ago and I still haven't received it or even a confirmation e-mail with tracking number. I'll never shop with them again. If your thinking about using them save yourself the trouble, and go with someone else.
I've ordered t-shirts from TeePublic before. I've always had a pleasant experience. Their t-shirts are very good quality fabric and designs. Recently the t-shirt that I ordered was too small. I emailed TeePublic to see if I can exchange it for a larger size. Not only did they email me in a timely manner but the are sending me the larger size t-shirt and they are giving me the courtesy of keeping the t-shirt that I already have. When I find a company that does wonderful things like this I always stick with them and I tell all of my friends about them too.
Thank you so much for being so great!
I ordered 4 T-shirts April 22nd and sent number of emails on the status of my order. Today, June 23rd, I just received my order and none of the t-shirts that were received were ones that I ordered. I will never use this company again. I wish, I could post pictures.
Hi Jacquelin,
Frances here from TeePublic! I am so sorry for the error we made regarding your order. Thanks for reaching out to us and I can assure you that we will make it right.
Please note that our system is first come first serve (oldest to newest emails), so if multiple emails are sent, each one will push your ticket down with the newer ones each time resulting in much longer wait times. We promise to reply to every email we receive in the order it was received.;)
Again, my sincerest apologies for the error and any inconvenience!
Cheers,
Frances
Don't know if I liked quality cause I never received - but shipping is terrible and customer service is horrible. Would I go back to site - Hell no! If I get this straightened out I will count myself fortunate and never purchase from them again, even if it turns out to be great (which I may never know) ugh!
Hi Kat,
Frances here from TeePublic! I'm so sorry about your poor experience with us. We definitely want to make this right. Our CS team is working hard to answer every email as quickly as possible. I can assure you that we will make it right for you. We would never let our customers go without receiving the order they purchased. We appreciate your patience as we navigate delays during this very difficult time. Since you already have a pending message with us, I promise we'll respond to it and make it right.
Cheers,
Frances
I ordered a monogramed tee shirt, the tee as received by me, but the tee shirt was too small. I told them so. They sayed no problem. Return it. We will straighten it out... they did! With no problems at all. A great company.
Hi again! TeePublic, thank you! My shirts are amazing. So I ordered another sticker and it came within the week. The 2 shirts I ordered took awhile but the website says that so I can't be upset. Besides the shirts taking a bit to arrive I have had no problems with them. The shirts are such a great quality. Thank you again TeePublic for putting a smile on my face.
I purchased an air force Space shirt after one was the print on the shirt came off.
In that case I could of bought a cheeped polo shirt
Hi Anita,
This is Frances from TeePublic CS. I'm very sorry about your shirt! Please contact us via our contact page, https://www.teepublic.com/contact, with this photo, and one of our agents will be eager to help you! We appreciate your patience as we navigate delays during this very difficult time. If you already have a pending message with us, I promise we'll respond to it and make it right.
Cheers,
Frances
Ordered and was giving order number, now dont have one. Bank looking into this, I'm calling fraud. Once this is resolved I wont order again. But I'm not the only one this happened to.
Hi,
I bought two sweatshirts about two and half months ago with cute quarantine types of sayings. It took almost a month to get them. Following the size chart and pictures of people wearing the sweatshirts, I ordered 2x, as I like things baggy. When I got them, I could barely get them over my chest. I emailed following the instructions for an exchange. I had asked for 4X thinking that would be big enough. They told me they didn't have the 4X, so I said ok, I'll take t-shirts instead, as I wanted something for my $80.00. I waited almost two weeks to hear from them about the exchange and then finally, a customer person said ok, I'll send you the t-shirts. Well to my surprise I got the t-shirts, however, one was white with white lettering, which you couldn't see; and one in white with black lettering. The assumption was that I would get the same color as the sweatshirt I order (Grey and Black).
I have now contacted customer service again about these t-shirts. I have never had such a frustrating experience dealing with a company. I took a lose to take the t-shirts to replace the sweatshirts and ended up with these terrible t-shirts... now I get to wait another couple of weeks, to see if anything will be done.
Hi Roana,
Frances here from TeePublic! I am so sorry to hear about the issues with the t-shirts. We should not have sent them in white and I am very sorry for the error. I can assure you we will refund you for the hoodies. Please let us know if there is anything else we can do to make it right. Again, my sincerest apologies for the error and poor experience.
Cheers,
Frances
I am always very sceptical about websites that sell clothes and if the clothes will actually ever make it to my doorstep. But I am happy to say this website delivers, I did get my package after some trouble with this virus about. But the main thing always is that I got the package
Pa leese.
After 3 days my shirt was shipped to a sorting facility in sacramento. 70 miles away. Now 27 days after check was cashed. Ups has it in Connecticut 3000 miles away. According to "the tracker" ups doesnt have anymore. Was supposed to be delivered 2 days ago. Now its at the postal facility. I just cant keep up with this package...
Hi there,
I'm Frances from TeePublic! I'm very sorry to hear your order seems to be lost in transit. We certainly hate it when this happens to our customers. Please contact us via our contact page, https://www.teepublic.com/contact, reference this review, and one of our agents will be eager to get this resolved for you.
Cheers,
Francesa
Fantastic people, helpful, delivered on time, and the ts were fantastic...
Thanks a lot
Cheers...
I placed an order for a tshirt and pillow on 6/8 as a Father's Day gift. Here we are, Father's Day and no gifts on hand, updated shipment ETA or a response to my email to customer support. I tried to cancel my order as well and the website says it can't locate my order!
Hi Angelina,
Frances here from TeePublic CS. We are sorry you didn't receive your order in time for Father's Day! Please contact us via our contact page, https://www.teepublic.com/contact, reference this review, and one of our agents will be eager to help and explain what happened here.
Cheers,
Fran
They were very nice and when I needed help and clarification they responded straight away. I will definitely be buying more products from them in the future.
I am very impressed with TeePublic. Not only did they help me with my order, they were in Great Communication with me when the product didn't work out for me. TeePublic will be on the top of my list as my go to company for all types of products. I will tell my friends and family of the wonderful experience and helpfulness of this company. Keep up the Good work...
I bought a t-shirt that I couldn't find anywhere else. It took a little longer than expected to arrive but it's totally understandable given the situation. It's perfect. I therefore totally recommend the website.
**UPDATE** I got an email from a NoReply address telling me they haven't forgotten about me and they are adding people to their team to answer complaints. Still nothing back from them officially so I can get my refund. What an embarrassment of a company. GIVE ME MY MONEY BACK.
I used to love this company but with my latest order I've seen a lot of the negative of TeePublic. I ordered my item over a month ago and I still do not have it. It "shipped" weeks ago, and they decided not to write me back until it officially 'shipped' in their system. The only problem is, when it 'ships' it doesn't ACTUALLY go out. That just means they print a label. Then it goes to UPS, then they hand it off to USPS. No matter how many times I write them now, I don't get a single response. If they cannot fulfill orders, their site should close while they catch up. Instead, they just keep taking people's hard-earned money without providing their service. I will never, EVER, order from here ever again. I've started telling everyone I know not to buy from them either. Waste of time and there's no way I can get my money back at this point since they won't write back and my items are somewhere between them and me. For how much they charge to ship everything from a sticker or two to shirts, it's just unacceptable. They should honestly be ashamed of themselves for continuing to take money while they can't keep up with production. I don't even want these items anymore; I ordered them for a birthday on 6/6 but that's long gone now. I just want my money back as I already had to get a replacement gift. NEVER AGAIN. Shame on TeePublic.
Hi Matthew,
This is Frances from TeePublic! I am so very sorry to hear about your order. We definitely want to get this fixed for you as quickly as possible. We always make sure our customers receive their packages and if it's not possible, we will refund them. If you haven't already contacted us via our contact page, https://www.teepublic.com/contact, reference this review, and one of our agents will be eager to help you! Please note that our system is first come first serve (oldest to newest emails), so if multiple emails are sent, each one will push your ticket down with the newer ones each time resulting in much longer wait times. We promise to reply to every email we receive in the order it was received.;)
We appreciate your patience as we navigate delays during this very difficult time. Since you already have a pending message with us, I promise we'll respond to it and make it right.
Cheers,
Fran
Not only is my item not here, but it "shipped" almost a month ago with no response or helpful information from the company, besides being given the run around and being told they will respond within a week. I know the chance of a refund is slim to none and I obviously am not receiving my product, but please oh please DO NOT buy from this company. What a horrible experience, would not recommend to anyone. Stay far away!
Hi Emily,
Samuel here from TeePublic. I'm so sorry to hear about the trouble you've encountered with your order. Delays might be understandable, but our lack of contact certainly is not, and that's not how we like to do things. I'd love to have the chance to get this resolved for you.
If you get a chance, please email us at [email protected] and make sure to mention that Samuel asked you to get in touch via Sitejabber.
Cheers,
Samuel
Ordered on 5/16. Today is 6/18 and they did NOT even shipped it yet. I emailed them 5 times and absolutely no response... I thought it's a scam but then saw other people got their order. So I guess it's just very bad costumer service. Put your money, time and effort somewhere else and stay away from those guys.
Hi Eliran,
Samuel here from TeePublic. I'm so sorry for the trouble. We are indeed experiencing some delays, but that's no excuse for your us not responding to your emails. We're working through a backlog at the moment, so things are taking longer than they usually would. I would love to have the chance to make this right for you.
Please email [email protected] and make sure to mention that Samuel asked you to get in touch via Sitejabber and we will get back to you as soon as possible.
Cheers,
Samuel
I bought one of the June Woman t-shirts. It is perfect for me. If you like a sugger fit go one size down. The screening is balanced and even. Big plus. The application is done well. AND this is the big one- it came sooner than many orders I've made recently from the big companies! Bonus points for that. I believe in supporting small businesses and this one seems to do that. I would definitely buy again.
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TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Hasaan,
I'm sorry to hear you haven't received your order and are having a poor experience with us! We definitely want to make this right. Please contact us via our contact page, https://www.teepublic.com/contact, and one of our agents will be eager to help you! We appreciate your patience as we navigate delays during this very difficult time. If you already have a pending message with us, I promise we'll respond to it and make it right. If you feel there is more we can do to make this right, please let us know.
Cheers,
Frances