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TeeChip

1.6

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TeeChip Reviews Summary

The company displays a mixed reputation, with significant concerns overshadowing positive experiences. While a minority of customers report satisfactory product quality and responsive customer service, the majority express dissatisfaction with the poor quality of items received, inaccurate orders, and unhelpful support. Common complaints include long delivery times, inadequate return policies, and a lack of effective communication from the company. The prevailing sentiment suggests a need for improved product consistency and customer service practices to enhance overall customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
112
value
109
shipping
104
returns
83
quality
98

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow Elena M.
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SCAM... STAY AWAY
June 1, 2016

I ordered a case for my iPhone with a specific logo on the back. They sent me a case for a samsung and not the logo i ordered. I ve sent them three mails. No response back..

Date of experience: June 1, 2016
Connecticut
1 review
2 helpful votes
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Stealing Money out of my account and never heard of this company nor have I ever placed any orders from this company, yet they continue to take money out every other day? Can't get anyone on the phone there. So bank will be dealing with this fraudulent company as well as legal representation to fight this sick scam! Keep an eye on your bank statements, as clear as day it showed several withdrawals from this teechip.com

Date of experience: May 26, 2016
New York
1 review
2 helpful votes
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CUSTOMER SERVICE
May 18, 2016

On hold for 20 minutes, finally i get someone with an attitude, who was no help at all

Date of experience: May 18, 2016
Alabama
1 review
1 helpful vote
Follow Lana V.
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Let me warn anyone who is thinking of ordering from this company. Don't! I placed an order for one cell phone case and after entering my cc information a confirmation number popped up with the wrong amount. They placed the order for two instead of one. I immediately tried to edit the wrong amount for one instead of two. Without success. The edit button is right next to the item purchased and it wouldn't work, so I called customer service immediately and they said the claims department would be in touch. I sent several e-mails explaining the situation and finally I received a denied response. They wouldn't refund me or didn't even care that I had called and tried to edit order immediately! This is not fair in my opinion and I won't ever do business with this company or recommend it to anyone.

Date of experience: May 17, 2016
Florida
2 reviews
1 helpful vote
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Ripoff
May 16, 2016

I ordered the iPhone 6 case they were advertising. When I got it, it was the iPhone 5 case. Apparently between the time I ordered it and it went to printing, it got switched. I have been begging these people to help. I love the case but I need the right size. They continue to tell me that I ordered the wrong case and too bad! I don't know what else to do!

Date of experience: May 16, 2016
Oklahoma
2 reviews
0 helpful votes
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If I could give zero stars I would, I am very upset and disappointed in their customer service and quality. I ordered a hoodie form TeeChip over a year ago for my husband's birthday. I waited for over a month and finally got ahold of them through email to find out what happened to my claim. It has been over a year and I just received an answer, even after emailing and trying to contact them since last summer. They didnt have a phone number to call on their website until after I sent the initial email. I found out that my hoodie was delivered to the wrong address, returned and that my order was then canceled, but no refund was issued. When I request that I receive the hoodie or a refund, I am told that neither can be done since that hoodie is no longer being made and my order was over a year ago. I am now in the process of going the legal route, because I paid for services I never received. That is horrible customer service. I will never order from them again and I do not recommend anyone else doing it either.

Date of experience: May 11, 2016
Florida
1 review
3 helpful votes
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I ordered a tshirt from them the print quality looked like something I could make with my printer. I opened a case to get a refund it's been 3 weeks and the escalation department is still giving me the run around about my refund and literally sending me emails that make no sense whatsoever. STAY AWAY! Huge scam!

Date of experience: May 6, 2016
New Jersey
1 review
2 helpful votes
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If I could give a zero rating I would. Extremely poor quality printing on the graphics of the shirt. The shirt was also poor quality. They won't refund nor will they let you talk to a complaint department. Extremely dissatisfied and disappointed!

Date of experience: May 3, 2016
Canada
1 review
1 helpful vote
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I was a little hesitant to order from from TeeChip but decided to take a chance. I ordered a hoodie and sweat shirt. My order arrived 3 weeks after the campaign closed and was not shipped within the 48 hours as advertised. I became very apprehensive when it showed up at my door fearing the worst due to the reports I had read. I was extremely happy and impressed with the quality of the print work and the quality of the hoodie and sweat shirt. Everything came as described and fit perfectly. Worth the money just don't expect quick delivery.

Date of experience: April 22, 2016
Virginia
1 review
4 helpful votes
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My order went fine!
April 22, 2016

We recently ordered an XL hoodie from TEECHIP before reading the reviews. I have to say we were worried and remorseful after reading them. It turns out the garment was printed and mailed/delivered promptly and we like it very much.
No returns IS a problem so it should be crystal clear before ordering. But since the size was right, I found no issues. Product just arrived so has not yet been washed. But it looks great!

Date of experience: April 22, 2016
France
1 review
4 helpful votes
Follow Adrianna W.
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(english is not my native language sorry for the mistakes...) This company is the worst, keep stealing art from other legitimate shop like Esty, society 6, who pay their designers... And worst of all from young artists. Don't be complicit on this... TeeChip use Facebook page partners about pop culture to promote itself, and so target specifics users (generally at the age range of 13-20). They know the lays about copyright but doesn't care. Scam and fraud. Please avoid.

Date of experience: April 22, 2016
Texas
1 review
2 helpful votes
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Sorry
April 14, 2016

I got a t shirt it to small call to exchange. They said no exchange no refund. I don't want a refund. I just wanted a bigger size

Date of experience: April 14, 2016
Canada
1 review
0 helpful votes
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I was a bit anxious after reading all the bad review. I did order a cup and i was expecting the worst. But everything went fine. I received the cup exactly how i was supposed to look, not broken and within 1-2 weeks (i live in Canada). I'm happy.

Date of experience: April 8, 2016
Hong Kong
1 review
5 helpful votes
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Everything about this company is bad. I ordered a rugby world cup hoodie but they took nearly 2 months to deliver it to me and by that point the rugby cup was almost over and the product was pretty useless to me. Not only that but the quality of the product is terrible and the size (which I ordered a small adult) would be lucky if it fit a small child.
I contacted Teechip and they took months to reply to me, after me having to chase them up several times, and then they refused to give me a refund saying that I had received the product and it was not faulty so they would not give me a refund.
DO NOT ever use this company!

Date of experience: April 7, 2016
Wisconsin
1 review
5 helpful votes
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After waiting an entire week beyond the expected arrival date, I tried calling their headquarters for an explanation. No matter when I called them between their open hours, I could not reach a single person. I then decided to email them that my package hasn't arrived yet and was met with a very unhelpful representative. They said that they would not refund me, or ship a replacement item because in their system it had shipped out. Regardless of what I had to say they have kept my money and become my worst customer service experience ever. This site is a scam selling cheap products that I would not recommend to anyone. Save your money and go literally go anywhere else.

Date of experience: April 7, 2016
Virginia
1 review
5 helpful votes
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Where's my order that I placed Feb 28th and haven't received? Was promised an email from a supervisor yesterday and have yet to receive anything... Phone calls and phone calls and I still don't have my shirt or my money...

Date of experience: April 6, 2016
California
1 review
5 helpful votes
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Had a problem with an order. They emailed saying they would replace it, then they emailed the next day saying, "never mind, we can't." Bad customer service if you ask me.

Date of experience: April 2, 2016
Australia
1 review
4 helpful votes
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Origin & Profits
April 1, 2016

What country do you work out of and were are all the garments made and printed and who do all the profits go to?

Kind Regards

Terry.

Date of experience: March 31, 2016
Michael B.
California
1 review
5 helpful votes
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No refunds/exchanges
March 31, 2016

If you're buying clothing - stay away, cheap cheap quality and no the no-exchange policy is absurd!

Date of experience: March 31, 2016
New York
1 review
10 helpful votes
Follow H R.
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Total scam
March 31, 2016

Ordered a T-shirt over a month ago, they claim to have attempted shipping g it 3 times, but I've yet to receive it. Customer service is a joke. I've told them if I don't receive the T-shirt, or a refund, within a week I'm contacting the DCA (Department of Consumer Affairs) with a complaint. I suggest you all do the same.

Date of experience: March 31, 2016

From the business

Design and sell shirts, mugs, and phone cases online with TeeChip Pro. Upload your artwork and we take care of the rest. No upfront costs. No minimums.


teechip.com
Fremont, California, United States
+149
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