TeamBuy.ca

I bought a teambuy for a restaurant on May 9 - the teambuy expired June 12th. I went to the restaurant sometime on the week of May 25th. The restaurant apparently closed down - on May 7th - two days before I bought the teambuy! A week before I went to the restaurant (week of May 18th) I considered buying another one of these teambuys because I really enjoyed the restaurant, as I've been there many times. The deal was still there - still available at least TWO WEEKS after the restaurant had closed down. In other words, teambuy had this deal available WELL after the restaurant was closed down.

I emailed teambuy a message similar to the above, and all they told me was it was outside of their 7-day refund policy. You would think they would make an exception because THEY made the mistake of leaving a teambuy available for a restaurant that was already closed down, especially since I bought the teambuy after the May 7th shut down. Nope, teambuy didn't make an exception at all.

I emailed again stating that they should make an exception because they made an error. I waited two weeks with no reply even though their previous reply took less than 24 hours.

Again, I emailed 2 weeks later simply asking why they didn't reply to my previous email, and that I didn't appreciate being ignored. All they said was "please see the attached email." They attached their FIRST response, which just said they don't do refunds outside of the 7 day refund policy.

To summarize, teambuy made a mistake by leaving a deal available for a restaurant that was already closed down. They also ignored me and failed to own up their own mistakes. After two months of trying to get my money back, all I have are teambuy credits to show for it. After spending my credits I will NEVER deal with teambuy again. Groupon is so much better - better deals, and WAY better customer service.

We purchased a getaway package for a night in a hotel and a theme park pass. It was only good for 2 months. 22 days later my husband suffered a detached retina and we had to cancel any plans of travelling anywhere.!
I contacted TeamBuy and asked for a refund and was told they could only give a refund within 15 days of purchase. Honestly, how were we to know that we would have a medical emergency and would be unable to use it?

BOOO to them for being so unsympathetic

Bought a duct cleaning through TeamBuy. The cleaning company called and said they had to cancel the appointment because TeamBuy wasn't paying them or answering their calls; but the owner offered to honour the price of the deal if I wanted to go ahead with him directly. I did, in hopes I could straighten things out with TeamBuy in time for them to handle the payment. Well, TeamBuy gave me the runaround; so I ended up paying the duct cleaner directly (who was super professional and did a great job). Now TeamBuy won't refund my money because they "can make no exceptions" to their policy re no refunds after 7 days... as though I were the one who was backing out of the deal, not them! So buyer beware: TeamBuy doesn't stand behind their promises; and once they have your money, it's totally at their discretion whether you'll get what you paid for.

Beware buying vouchers from Teambuy and Dealfinder, they do not give refunds or credits for purchases that were made over 240 days ago when merchants don't honor the valid vouchers.
I have 3 vouchers with no expiration date, got rejected the first time, said not usable in the weekend, contact teambuy/dealfinder to get the refund, they said keep trying! Tried few more times, merchant said the don't accept vouchers from teambuy/dealfinder! Tried to get refund/credit from teambuy/dealfinder, got ZERO since over 240 days old!
Their policy doesn't protest their buyers, they shouldn't sell these kind of vouchers which have expiration day after 240 days of purchases, teambuy/dealfinder and merchants keep the money by not honoring the vouchers. Only winners is teambuy/dealfinder and the merchants.

There is no zero rating option, so TeamBuy is getting the bottom rating.

Spa treatment purchased and the voucher was valid for 6 months. When spa was called, they did not have availability within a month and 'call next month'. After two times being taken for a fool TeamBuy was contacted but they insisted that I 'keep trying'. I kept trying and deal expired.

After reading the comments I guess a spa did not get paid and was buying time, Teambuy in the meantime took my money and possibly did not pay those guys.

Result? Obnoxious customer service. Nicole and Darrel are the 'bosses' and they do not report to anyone and while they feel ok that they stole $59 from me, when you ask them if they are thick this is a deadly sin. Well at least I know the answer to that question.

This is fraud. I've contacted The Star and BBB and the investigation will happen with both organization. I was told however 'off record' that TeamBuy is know for their fraudulent practices and that the rumour on the street is that they hire criminals and kids for their customer service and that the company will soon go under.

BEWARE

This company is a fraud, they deal with inferior companies and when you are not happy with what the company is doing they will not refund your money... said its not refundable after 7 days and that is not written anywhere on the ticket! So they took my $49.00 and I got nothing for it because the company absolute dental hygiene wants me to sign doc saying they can give my information to who ever ask for it and I refuse to sign so she said she will not treat me if I don't sign. I was scared to let her touch my mouth when I saw the place, she told me I can get a refund and now teambuy tells me after 7 day no refund! How can they in good conscience keep my money when I got no service for it?

Both Teambuy and Dealfind are horrible companies. They don't even deserve 1 star. They WILL NOT refund your money or even credit your account of a voucher purchase if a vendor goes out of business before you can claim the voucher before the expiry date. Talk about an unethical company. How is it the customer's fault if a vendor they have affiliated with goes out of business? What are we suppose to do with paid vouchers? STAY AWAY! They claim they have their horrible refund policy on the vouchers but they are such liars. SAVE YOUR MONEY!

We are a merchant that has supplied Teambuy/Dealfind with goods for their customers and we have not been paid! It looks like they are about to go under since they are not paying us after repeated attempts to reach someone in their accounting department went unanswered or ignored.

We're out a lot of money since we've sent out the goods to their customers and are now in the midst of starting litigation against them.

If they're not paying merchants like us it sure doesn't bode well for customers like you guys that are buying items in the $20 - $50 range.

Buyer Beware with these guys.

Very scandalous. Does not disclose that buying Whatabloom.com flower purchase has a $14.99 "service charge" so the purchase of $25 for $50 worth of flowers is NOT TRUE. So your deal is actually $44.99 for $50. What kind of great deal is this?
NO disclosure that the service charge is more than 50% of what you're paying on any of the details.
Bad customer service. Anant replies with short template answers with the reason "everyone pays a service charge".
DO NOT BUY FROM HERE. Filed a BBB Canada complaint.

I initially really liked this site. I ordered a couple things and was generally satisfied with the delivery time and the product I received. My sister did order a dress that took a few months to finally arrive but we understood that this could happen from time to time being that they have to get enough orders before the deal closes. Once I ordered a product that was completely disappointing and I had to throw out without using. But my biggest beef with this site and why I am compelled to write this review is the issue with using my credit card. There is some type of glitch which is true for both myself and my sister in which when we try to use our credit card that worked fine before and works fine on other sites, we get a message that says our card is maxed out or there is a problem with our card. The first time it happened to her, she was of course distressed that her card had been compromised some how. But this not being the case, thankfully she called teambuy and was treated to some horrible, insensitive customer service. When I noticed the same messages coming up when I used my card, I emailed them and when none of their suggestions worked, ie using mozilla instead of internet explorer, I gave up. These people don't seem go give a $#*! that there is a problem with their website and basically puts the blame on you the person trying to support their business. It's unfortunate because you can find some great deals, but I just can't get over the condescending attitude of their customer service staff. I'm done with teambuy.